Italian Content Moderator - Gaming

📌 Core Information

🔹 Job Title: Italian Content Moderator - Gaming

🔹 Company: Keywords Studios

🔹 Location: Suginami City, Tokyo, Japan

🔹 Job Type: Hybrid (On-site & Remote)

🔹 Category: Gaming

🔹 Date Posted: 2025-04-15

🔹 Experience Level: Entry to Mid-Level

🔹 Remote Status: Hybrid (On-site & Remote)

🚀 Job Overview

Key aspects of this role include:

• Creating a safe and positive gaming environment by monitoring and filtering harmful content.
• Protecting gamers from harassment, hate speech, and unnecessary violence.
• Collaborating with internal teams to address project-related requests.
• Analyzing interactions and reporting trends to improve content moderation practices.
• Embracing a positive attitude and adapting to changing circumstances with ease.

ASSUMPTION: This role requires a high level of emotional resilience and maturity to handle potentially offensive content.

📋 Key Responsibilities

✅ Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.

✅ Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.

✅ Audit and assess interactions, ensuring they are rated accurately based on their severity level.

✅ Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.

✅ Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.

ASSUMPTION: The role may involve exposure to foul content, and the company provides support for the moderator's well-being.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No prior experience required

Required Skills:

• Excellent written and verbal communication skills in English
• Mastery in C1-C2 level Italian language proficiency
• Emotional stability, self-awareness, and strong auto-analysis skills
• Optimism, hardiness, and stress resilience
• Ability to commute to the Tokyo office as needed

Preferred Skills:

• Experience in managing or moderating online forums/discord within the gaming space

ASSUMPTION: While not explicitly stated, a basic understanding of gaming culture and trends may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: ¥3,000,000 - ¥4,000,000 per year (Estimated, based on industry standards for entry-level content moderator roles in Japan)

Benefits:

• Commuting Allowance: Up to ¥30,000/Month
• Work from home allowance: Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Referral program
• Medical check-up
• Company Events

Working Hours: 1 hour break and 8 hours of work, 2 days off a week based on shift schedule, national holidays

ASSUMPTION: The salary range is estimated based on industry standards for entry-level content moderator roles in Japan. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Keywords Studios is a global leader in the video games industry, providing creative services such as art, audio, testing, localization, and community management.

Company Size: 10,001+ employees

Founded: 1998

Company Description:

• Keywords Studios offers end-to-end solutions for the global video games industry, helping clients bring their games to life through creative services and technology.
• The company has over 13,000 employees across more than 70 studios in 25+ countries.
• Keywords Studios provides services throughout the game lifecycle, from game-ready art and marketing services to game development, testing, localization, and community management.

Company Specialties:

• Game Art
• Game Audio
• Functionality QA
• Localization
• Localization QA
• Player Support
• Community Management
• Game Development
• Content Moderation
• Game Accessibility
• UX
• AI Technology

Company Website: https://www.keywordsstudios.com/

ASSUMPTION: Keywords Studios is a well-established company in the gaming industry, with a strong global presence and a diverse range of services.

📊 Role Analysis

Career Level: Entry to Mid-Level

Reporting Structure: This role reports directly to the Content Moderation Team Lead.

Work Arrangement: Hybrid (On-site & Remote) - Requires commuting to the Tokyo office as needed.

Growth Opportunities:

• Potential career progression within the Content Moderation team or other departments within Keywords Studios.
• Opportunities to gain experience in different aspects of game development and publishing.
• Chance to work on various projects and games, expanding industry knowledge and skillset.

ASSUMPTION: As a growing company, Keywords Studios may offer opportunities for career advancement and skill development.

🌍 Location & Work Environment

Office Type: Hybrid (On-site & Remote) - Requires commuting to the Tokyo office as needed.

Office Location(s): 9F, Asahi Seimei Daitabashi Bldg 1-22-19 Izumi, Suginami, Tokyo, 168-0063, Japan

Geographic Context:

• Suginami City is a residential area in western Tokyo, known for its quiet neighborhoods and proximity to nature.
• The office is easily accessible by public transportation, with nearby train stations including Higashi-Koenji and Nishi-Eifuku.
• Suginami City offers a mix of traditional and modern Japanese culture, with numerous parks, shrines, and shopping districts.

Work Schedule: 8-hour workdays with a 1-hour break, 2 days off a week based on shift schedule, national holidays

ASSUMPTION: The work environment is likely to be dynamic and collaborative, with a mix of on-site and remote work.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening to assess communication skills and cultural fit
• In-depth interview with the Content Moderation Team Lead to discuss responsibilities, expectations, and career growth opportunities
• Background check and onboarding

Key Assessment Areas:

• Communication skills in English and Italian
• Emotional stability and resilience
• Problem-solving and analytical skills
• Cultural awareness and sensitivity

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for content moderation and gaming industry.
• Prepare for interview questions about your ability to handle challenging content, maintain a positive attitude, and adapt to changing circumstances.
• Be ready to discuss your gaming experience and understanding of gaming culture.

ATS Keywords: Content Moderator, Gaming, Italian, English, Communication, Analytics, Leadership, Multitasking, Accountability, Agility, Self-Motivation, Detail Orientation

ASSUMPTION: The application process may involve assessments of both technical skills and cultural fit, as well as an understanding of gaming industry trends.

🛠️ Tools & Technologies

• Content moderation platforms and tools (e.g., Crowdflower, Appen, Amazon Mechanical Turk)
• Project management software (e.g., JIRA, Asana, Trello)
• Communication tools (e.g., Slack, Microsoft Teams)
• Spreadsheet software (e.g., Microsoft Excel, Google Sheets)

ASSUMPTION: The specific tools and technologies used may vary depending on the project and team requirements.

👔 Cultural Fit Considerations

Company Values:

• Passion for gaming and entertainment
• Collaboration and teamwork
• Quality and excellence in all endeavors
• Continuous learning and improvement
• Respect and inclusivity

Work Style:

• Dynamic and fast-paced environment
• Cross-functional collaboration and communication
• Adaptability and resilience in the face of change
• Focus on quality and attention to detail
• Positive and supportive team culture

Self-Assessment Questions:

• Do you have a strong passion for gaming and entertainment?
• Can you maintain a positive attitude and adapt to changing circumstances with ease?
• Are you comfortable working in a dynamic, collaborative environment with a focus on quality and attention to detail?

ASSUMPTION: Keywords Studios values candidates who are passionate about gaming, collaborative, adaptable, and committed to delivering high-quality work.

⚠️ Potential Challenges

• Exposure to potentially offensive or disturbing content
• Handling challenging situations and difficult users with professionalism and composure
• Maintaining a positive attitude and work-life balance in a fast-paced, dynamic environment
• Adapting to changing circumstances and priorities

ASSUMPTION: The role may present challenges related to content exposure, user interactions, and work environment dynamics.

📈 Similar Roles Comparison

• Content Moderator roles in the gaming industry may vary in terms of the specific games and platforms they cover, as well as the scale and scope of the projects.
• Content moderation roles in other industries (e.g., social media, e-commerce) may have different content types, user bases, and community standards.
• Career progression in content moderation may lead to roles in community management, player support, or other gaming industry functions.

ASSUMPTION: Content moderation roles in the gaming industry share common responsibilities but may differ in terms of specific content, user base, and industry trends.

📝 Sample Projects

• Moderating user-generated content for a popular gaming platform
• Collaborating with development teams to implement in-game reporting systems and player feedback mechanisms
• Analyzing player behavior and trends to inform game design and community management strategies

ASSUMPTION: Sample projects may involve moderating user-generated content, collaborating with development teams, and analyzing player behavior to improve gaming experiences.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the content moderator role, and how does the team support moderators in handling these challenges?
• How does the company approach continuous learning and professional development for content moderators?
• What are the key priorities and goals for the content moderation team in the next 6 to 12 months?
• How does the company foster a positive and inclusive work environment, particularly for remote and hybrid team members?
• What opportunities are there for career growth and progression within the content moderation team or other departments within Keywords Studios?

ASSUMPTION: Asking insightful questions during the interview demonstrates your interest in the role and helps you make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences for content moderation and gaming industry.
• Prepare a cover letter expressing your passion for gaming, commitment to maintaining a positive attitude, and ability to adapt to changing circumstances.
• If applicable, provide examples of your gaming experience and understanding of gaming culture.
• Follow up with the hiring manager one week after submission to inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.