Janitorial Account Manager

📌 Core Information

🔹 Job Title: Janitorial Account Manager

🔹 Company: Interstate – A Premier Facility Services Provider

🔹 Location: Royersford, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Management of daily operations at multiple client sites
• Ensure high levels of customer satisfaction
• Handle staff training and equipment management
• Maintain adherence to safety standards and regulations

ASSUMPTION: This role specifically requires managing multiple client sites, which implies a high degree of organization and multitasking. Derived from the raw listing mentioning multiple sites and client-centric responsibilities.

📋 Key Responsibilities

✅ Manage the daily activities of multiple account sites, ensuring thorough cleaning and client satisfaction

✅ Plan, organize, and direct team members for optimal efficiency

✅ Submit, approve payroll, and handle pay distribution

✅ Train, hire, discipline, and when necessary, terminate staff

✅ Conduct ongoing training and equipment certification for staff

✅ Perform scorecard walks, building inspections, and reporting

✅ Communicate building status and appearance to upper management

✅ Maintain inventory and enforce safety rules and OSHA standards

✅ Ensure proper maintenance and repair or replacement of facility equipment

ASSUMPTION: The focus on safety and equipment management suggests a hands-on role, requiring frequent site visits. This is inferred from the mention of safety and equipment maintenance responsibilities.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum 4 years in janitorial services and 2 years in supervisory roles

Required Skills:

• Proven supervision of teams of 15+ employees
• Effective budget management and decision-making skills
• Excellent communication and customer service abilities
• Proficiency in office applications (Word, Excel)
• Physical capability to lift up to 50 lbs and continuous walking/standing

Preferred Skills:

• Bilingual in English/Spanish
• Ability to multitask and adapt quickly to changing demands

ASSUMPTION: The job being on-site and involving equipment management supports the physical requirements listed. This is deduced from the need for physical activity like lifting and walking within the work environment mentioned.

💰 Compensation & Benefits

Salary Range: Not specified, but typically competitive within the facilities service industry

Benefits:

• Health and wellness benefits
• Career advancement opportunities
• Flexible work schedule allowances for off hours

Working Hours: Evening shifts with flexibility for nights, weekends, and holidays

ASSUMPTION: Benefits such as health care and advancement opportunities are common in this industry, inferred from the company's focus on employee growth and well-being.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services

Company Size: 1,001-5,000 employees, indicative of a large, resourceful company that can provide extensive support and opportunities

Founded: 1988, with a long-standing reputation and consistent service expansion

Company Description:

• Family-owned and maintains a culture of employee recognition and career advancement
• Comprehensive facility services including janitorial, maintenance, and specialty cleaning
• Operates across various industries: education, healthcare, corporate, etc.

Company Specialties:

• Commercial Janitorial Services
• Specialty Floor Work (e.g., Strip, Wax, Buff)
• 24 Hour Emergency Services

Company URL: http://www.InterstateMaintenance.com

ASSUMPTION: Given its size and specialties, the company likely has robust operational systems and a clear client focus, inferred from the extensive services and broad clientele described.

📊 Role Analysis

Career Level: Mid-level, given the required experience and supervisory responsibilities

Reporting Structure: Likely reports to a regional or senior manager, as suggested by the mention of communicating with upper management

Work Arrangement: On-site, catering specifically to client site management

Growth Opportunities:

• Potential for advancement to senior management with outstanding performance
• Opportunities to expand knowledge in industry-specific compliance and safety management
• Possibility to move into specialized facility management roles

ASSUMPTION: The emphasis on career advancement and internal promotions suggests structured pathways for growth.

🌍 Location & Work Environment

Office Type: Field-based at various client sites

Office Location(s): Royersford and possibly other Pennsylvania locations

Geographic Context:

• Located in a growing suburban area with access to larger metro facilities
• Good transportation networks for easy client site access
• Close-knit community benefiting from large company presence

Work Schedule: Primarily evening hours, reflective of janitorial industry standards

ASSUMPTION: The role’s evening schedule is inferred from typical cleaning practices post-business hours to minimize disruption.

💼 Interview & Application Insights

Typical Process:

• Initial application through company website or job board
• Phone screening by HR for initial suitability assessment
• In-person interview with hiring manager for deeper role understanding

Key Assessment Areas:

• Leadership and people management skills
• Ability to handle stressful situations and problem-solve effectively
• Understanding and application of industry standards and safety regulations

Application Tips:

• Highlight experience in similar settings, particularly in facilities services
• Emphasize bilingual communication skills if applicable
• Showcase leadership and previous team success stories

ATS Keywords: Janitorial, Account Management, Bilingual, Safety Compliance, Budget Management, Staff Training, Equipment Maintenance

ASSUMPTION: The interview process appears to be multi-staged and comprehensive, focusing on leadership and operational skills.

🛠️ Tools & Technologies

• Time management and scheduling software
• General office software (Microsoft Word, Excel, etc.)
• Inventory management systems

ASSUMPTION: These tools are recommended based on the tasks involving payroll, scheduling, and inventory mentioned in responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Commitment to team and client success
• Empowering employees through recognition and advancement
• Fostering a happy, productive work culture

Work Style:

• Independent yet collaborative, requiring self-motivation and teamwork
• Adaptable to client and operational needs
• Detail-oriented with stringent attention to safety and quality

Self-Assessment Questions:

• Can you comfortably manage and motivate a large team in a fast-paced environment?
• Are you able to adapt swiftly to operational challenges and changes?
• Do you possess strong decision-making skills and thorough safety knowledge?

ASSUMPTION: These aspects are derived from the company's emphasis on a positive work environment and employee development. The questions aim to self-assess these cultural fits.

⚠️ Potential Challenges

• Balancing multiple site responsibilities and client requirements
• Meeting high customer satisfaction standards consistently
• Maintaining team morale during off-peak hours
• Enforcing safety regulations across diverse client sites

ASSUMPTION: These challenges imply high responsibility and adaptability in navigating varied site conditions and safety standards.

📈 Similar Roles Comparison

• Coordinator roles typically focus more on logistics than direct management
• Project Manager roles offer broader scope beyond site-specific tasks
• Team Leader positions may not involve budget and payroll duties

ASSUMPTION: Roles compared are based on their emphasis on either broader logistical planning or personnel management without financial responsibilities.

📝 Sample Projects

• Implementation of a new cleaning protocol to enhance efficiency
• Development of a staff training program for safety compliance
• Collaboration with clients to customize cleaning service schedules

ASSUMPTION: These project examples are based on duties involving operational improvements and client interactions.

❓ Key Questions to Ask During Interview

• How does the company support career advancement and development?
• What are the biggest challenges currently facing your team?
• How is success measured for this role?
• What is the company’s approach to client feedback and service improvements?
• Can you describe the team dynamics and work culture?

ASSUMPTION: These questions help gauge alignment with personal career goals and company expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to provide professional references and examples of past success in similar roles
• Revise your resume to highlight leadership, operational skills, and industry experience
• Be ready to discuss flexibility with working hours during the interview
• Contact the hiring department for any specific role clarifications before applying

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.