Janitorial Account Manager

📌 Core Information

🔹 Job Title: Janitorial Account Manager

🔹 Company: Interstate – A Premier Facility Services Provider

🔹 Location: Charlotte, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing daily activities and operations at client sites
• Leading janitorial teams to ensure high customer satisfaction
• Conducting building inspections and coordinating special projects
• Communicating regularly with clients and the home office

ASSUMPTION: The role requires a hands-on approach to management, focusing on operations efficiency, team leadership, and client satisfaction.

📋 Key Responsibilities

✅ Manage daily activities of assigned sites, ensuring thorough cleaning of all areas.

✅ Plan and direct team members for optimal customer satisfaction.

✅ Communicate with the home office to enhance operations and employee experience.

✅ Supervise janitorial staff and manage supply inventory.

✅ Schedule and oversee training for new staff members.

✅ Conduct regular inspections and report to clients.

✅ Coordinate and schedule special projects.

✅ Ensure compliance with safety standards and equipment maintenance.

ASSUMPTION: The responsibilities entail both strategic oversight and active involvement in daily operations to maintain high standards across facilities.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 3-5 years in the janitorial services industry, with management experience

Required Skills:

• Team leadership and development skills
• Excellent written and verbal communication skills
• Ability to multitask and manage budgets

Preferred Skills:

• Bilingual in English and Spanish
• Prior floor care experience

ASSUMPTION: Qualifications highlight leadership and communication capabilities, essential for team and client management in diverse environments.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Opportunities for career advancement
• Employee recognition programs
• Comprehensive training

Working Hours: 40 hours per week, with flexibility for nights, weekends, and holidays

ASSUMPTION: Compensation details are likely competitive within the facilities services industry, offering perks that align with career growth and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services

Company Size: 1,001-5,000 employees

Founded: 1988

Company Description:

• Family-owned, with a dedication to career advancement
• Comprehensive range of janitorial and maintenance services
• Focus on creating safe environments across various industries

Company Specialties:

• Janitorial Services
• Specialty Floor Work
• 24 Hour Emergency Services

Company Website: http://www.InterstateMaintenance.com

ASSUMPTION: The company values long-term relationships both with employees and clients, aiming for quality and satisfaction across their service offerings.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: Reports to the Director

Work Arrangement: On-site at client locations

Growth Opportunities:

• Advancement within a growing company
• Opportunities to lead larger teams
• Development in operational management skills

ASSUMPTION: The role is pivotal for client interactions and team efficiency, offering a stepping stone to higher managerial roles.

🌍 Location & Work Environment

Office Type: Client site-based environment

Office Location(s): Various sites within Charlotte, NC

Geographic Context:

• Access to diverse industries within Charlotte
• Strong community support in the region
• Pleasant climate and living conditions

Work Schedule: Standard 40-hour week with flexibility for additional hours

ASSUMPTION: The work environment is dynamic and client-focused, requiring adaptability to different settings and schedules.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Interview with HR
• On-site visit and interview with the Director

Key Assessment Areas:

• Leadership and team management skills
• Communication and client relationship abilities
• Operational and problem-solving skills

Application Tips:

• Highlight relevant management experience
• Demonstrate understanding of safety and operational standards
• Prepare to discuss specific achievements in past roles

ATS Keywords: Janitorial Management, Team Leadership, Customer Satisfaction, Budget Management, Safety Standards

ASSUMPTION: The application process emphasizes both technical skills and interpersonal abilities, critical for this managerial role.

🛠️ Tools & Technologies

• Microsoft Word and Outlook
• Work order and facility management software
• Inventory and supply management systems

ASSUMPTION: Familiarity with standard office applications and specialized management tools is essential for effective operation.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Encouragement of internal career growth
• Team-first approach to management

Work Style:

• Collaborative and supportive
• Proactive and results-oriented
• Adaptable to changing environments

Self-Assessment Questions:

• How do I handle managing large teams in a fast-paced environment?
• What experiences can I draw from to enhance customer satisfaction?
• Am I comfortable with flexible working hours and site visits?

ASSUMPTION: Alignment with the company's values and goals is crucial for success and job satisfaction.

⚠️ Potential Challenges

• Managing a diverse team across different sites
• Handling client expectations and maintaining satisfaction
• Adapting quickly to operational changes
• Balancing multiple tasks and priorities

ASSUMPTION: Challenges reflect the multifaceted nature of the role, requiring a proactive and adaptable management style.

📈 Similar Roles Comparison

• Operations Manager roles in other facility services companies
• Facility Manager positions in large corporate environments
• Property Management roles with a focus on janitorial services

ASSUMPTION: Similar roles within the facilities management industry would demand comparable skills and offer parallel growth opportunities.

📝 Sample Projects

• Launching new cleaning protocols at a multi-site complex
• Leading a team through a large-scale facility deep cleaning project
• Implementing a cost-saving inventory management system

ASSUMPTION: Example projects highlight the importance of innovation and oversight in delivering quality services.

❓ Key Questions to Ask During Interview

• What are the primary metrics for success in this role?
• How is performance evaluated for the janitorial team?
• What kind of support does the home office provide?
• How does the company handle client feedback and complaints?
• What growth opportunities are available within the company?

ASSUMPTION: Suggested questions aim to clarify job expectations, performance evaluations, and growth potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant management experience
• Include a cover letter detailing your skills in operations management
• Follow up with HR after submission for any updates
• Research the company’s current initiatives and be ready to discuss them

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.