Janitorial Account Manager

📌 Core Information

🔹 Job Title: Janitorial Account Manager

🔹 Company: INTERSTATE PREMIER SERVICES CORP

🔹 Location: Greensboro, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Management of daily operations across multiple account sites, ensuring optimal cleaning and client satisfaction.
• Employee management including hiring, training, and performance evaluation.
• Maintenance of safety standards and emergency protocols across all sites.
• Budget oversight and resource allocation to ensure effective operations.

ASSUMPTION: This role demands a balance between operational oversight and strategic management, requiring experience in customer-focused environments within the janitorial industry.

📋 Key Responsibilities

✅ Manage the daily activities of multiple account sites, ensuring proper cleaning of all designated areas.

✅ Plan, organize, and direct team members to achieve the highest degree of customer satisfaction.

✅ Submit and approve payroll hours and manage breakout pay according to team positions.

✅ Conduct ongoing training and certification for employees on equipment usage.

✅ Enforce safety rules and maintain OSHA compliance at all sites.

✅ Maintain supplies and inventory, handling equipment maintenance and repair arrangements.

ASSUMPTION: The responsibilities extend beyond basic cleaning oversight, involving strategic management of teams and resources to enhance client relationships and service quality.

🎯 Required Qualifications

Education: Not specified

Experience: A minimum of 4 years in the janitorial industry, with at least 2 years in a supervisory role.

Required Skills:

• Customer Service
• Team Management
• Budget Management
• Decision Making
• Communication
• OSHA Knowledge

Preferred Skills:

• Advanced PC Proficiency
• Experience in a fast-paced environment

ASSUMPTION: Candidates are expected to be adaptable and proactive, with strong communication skills to manage client expectations and team dynamics effectively.

💰 Compensation & Benefits

Salary Range: Not specified, typical salaries for similar roles range from $55,000 to $75,000 annually, depending on experience.

Benefits:

• Health Insurance
• Retirement Savings Plan
• Paid Time Off

Working Hours: 40 hours per week with flexibility for nights, weekends, and holidays.

ASSUMPTION: Comprehensive benefits typical of industry standards are assumed, with scope for negotiation based on experience.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services - a rapidly expanding industry focusing on operational excellence and client satisfaction.

Company Size: 1,001-5,000 employees, indicating ample resources and opportunities for career advancement.

Founded: 1988

Company Description:

• Dedicated to nurturing employee careers and establishing strong client relationships.
• Offers customized facility solutions to various industries.
• Privately-held with a broad geographic service range.

Company Specialties:

• Commercial Janitorial Services
• Specialty Floor Work (Strip, Wax, Buff)
• 24 Hour Emergency Services

Company Website: http://www.InterstateMaintenance.com

ASSUMPTION: The company offers a dynamic work environment with a focus on growth and development, supported by strong operational frameworks and leadership.

📊 Role Analysis

Career Level: Managerial position suitable for seasoned professionals with a career focus on operations and client services.

Reporting Structure: Reports to upper management, provides oversight for multiple sites and teams.

Work Arrangement: Primarily on-site with necessary travel to client sites.

Growth Opportunities:

• Potential for internal promotion and career development.
• Chances to implement strategic initiatives and lead impactful projects.
• Opportunities for cross-functional collaboration.

ASSUMPTION: This role is integral to company growth strategies, offering upward mobility for high-performing individuals.

🌍 Location & Work Environment

Office Type: On-site at client facilities, varied environments depending on client needs.

Office Location(s): Greensboro, North Carolina

Geographic Context:

• Central hub for many industrial and service companies.
• Vibrant community with a mix of urban and suburban settings.
• Strategically positioned for regional service outreach.

Work Schedule: Flexibility required with potential for atypical hours based on client needs.

ASSUMPTION: Requires adaptability to diverse work settings and client-specific schedules, particularly in dynamic environments.

💼 Interview & Application Insights

Typical Process:

• Initial application review for skill and experience match.
• Telephonic or virtual preliminary interview to assess basic fit.
• On-site interviews involving scenarios and role-specific tasks.

Key Assessment Areas:

• Leadership and team management capabilities.
• Customer service and client engagement skills.
• Problem-solving and decision-making abilities.

Application Tips:

• Highlight quantitative successes in managing teams and budgets.
• Demonstrate flexibility and adaptability in previous roles.
• Include specific examples of safety and compliance management.

ATS Keywords: Janitorial Management, Team Leadership, Safety Compliance, Client Satisfaction

ASSUMPTION: The process prioritizes practical problem-solving and adaptability, alongside leadership and compliance knowledge.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Facility Management Software
• OSHA Compliance Tools

ASSUMPTION: Competence in industry-standard software and workplace safety tools to efficiently manage operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to employee development and internal promotion.
• Focus on building strong client relationships and ensuring satisfaction.
• Continuous improvement and innovation in facility services.

Work Style:

• Proactive and customer-focused.
• Empathetic leadership with emphasis on team development.
• Operational efficiency with a safety-first mindset.

Self-Assessment Questions:

• Can you independently manage multiple teams and client accounts?
• How do you ensure compliance in dynamic work environments?
• What strategies do you use to enhance team performance and client satisfaction?

ASSUMPTION: Candidates should align with a culture that values strategic oversight and interpersonal skills to drive operational success.

⚠️ Potential Challenges

• Managing diverse teams with varied skill sets and needs.
• Balancing client demands with organizational standards.
• Ensuring constant compliance with safety regulations.
• Adapting to changing client environments and expectations.

ASSUMPTION: The role demands a resilient attitude towards operation management and client interaction, often under pressure.

📈 Similar Roles Comparison

• This role is similar to Facility Operations Manager positions, but with more focus on client relationship management.
• Requires strategic thinking and the ability to implement operational efficiencies.
• Compared to similar roles, this position may involve more direct management of frontline employees.

ASSUMPTION: Candidates should expect a dynamic operational environment with significant direct team interaction, combining elements of account and operations management.

📝 Sample Projects

• Implementing a new client onboarding process to enhance service delivery.
• Leading a task force to improve safety compliance across all sites.
• Developing a cross-site training program to standardize operational excellence.

ASSUMPTION: Projects will likely emphasize efficiency and compliance, with a focus on standardization and scaling best practices across sites.

❓ Key Questions to Ask During Interview

• How does the company measure success for this role?
• What are some unique challenges faced by team members in this position?
• Can you describe the support structures in place for dealing with non-compliance issues?
• How is performance assessed within the organization?
• What opportunities exist for professional development and growth?

ASSUMPTION: Questions should target clarity on client interaction, resource allocation, and growth opportunities within the company structure.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant management and janitorial industry experience.
• Prepare for interviews by considering the key responsibilities and cultural fit.
• Leverage work experiences that showcase your leadership and operational management skills.
• Be ready to discuss your approach to compliance and safety in facilities management.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.