📌 Core Information
🔹 Job Title: Jefe de Marketing y Atención al Cliente
🔹 Company: Air Products
🔹 Location: San Isidro, Lima, Peru
🔹 Job Type: Full-Time
🔹 Category: Marketing & Customer Service
🔹 Date Posted: July 8, 2025
🔹 Experience Level: Mid-Level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and automating pricing and contract management processes
- Managing costs, margins, and risks to support profitable growth
- Developing market intelligence processes and analyzing trends
- Planning communication strategies and go-to-market approaches
- Protecting and strengthening the company's brand and reputation
- Improving customer service through process automation and excellence
ASSUMPTION: This role requires a high level of strategic thinking, process improvement, and stakeholder management skills. It involves both tactical execution and high-level decision-making.
📋 Key Responsibilities
✅ Develop and automate pricing and contract management processes
✅ Manage costs, margins, and risks to support profitable growth
✅ Develop market intelligence processes, analyze trends, and model scenarios
✅ Plan communication strategies and go-to-market approaches
✅ Protect and strengthen the company's brand and reputation
✅ Improve customer service through process automation and excellence
ASSUMPTION: This role requires a strong understanding of both marketing and customer service principles, as well as the ability to work cross-functionally with various teams.
🎯 Required Qualifications
Education: Bachelor's degree in economics, engineering, business administration, marketing, or a related field
Experience: 2-5 years of relevant experience in marketing, customer service, or a related field
Required Skills:
- Advanced Excel and PowerPoint skills
- Intermediate English proficiency
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to work independently and in a team environment
Preferred Skills:
- Knowledge of the B2B market and customer service principles
- Familiarity with SAP, CRM, and Qliksense
ASSUMPTION: While not explicitly stated, a master's degree or relevant certifications could be beneficial for this role.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Peru is typically between S/ 25,000 - S/ 40,000 per month, depending on experience and qualifications. This is an estimate based on market data and may vary.
Benefits:
- Health insurance
- Retirement plans
- Employee assistance programs
- Training and development opportunities
Working Hours: Full-time position with standard working hours, Monday to Friday, 8:00 AM to 5:00 PM. Flexible hours may be available based on team needs and performance.
ASSUMPTION: The salary range provided is an estimate based on market data and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Air Products is a multinational leader in the industrial gas sector, with a strong focus on energy and environmental sustainability.
Company Size: Air Products has over 10,000 employees worldwide, providing a large and diverse work environment.
Founded: Air Products was founded in 1940 and has since grown into a global leader in its industry.
Company Description:
- Air Products is committed to bringing people together to reimagine what's possible and collaborate on innovative solutions to energy and environmental challenges.
- The company is focused on being the safest, most diverse, and most profitable industrial gas company in the world.
- Air Products offers a dynamic and inclusive work environment where each person knows they belong and matter.
Company Specialties:
- Industrial gases
- Hydrogen production and distribution
- Gas equipment and services
- Clean energy projects
Company Website: http://www.airproducts.com
ASSUMPTION: Air Products' focus on sustainability and innovation creates an exciting and challenging work environment for employees.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of strategic thinking and tactical execution.
Reporting Structure: The Jefe de Marketing y Atención al Cliente reports directly to the regional management team and works closely with various departments, including sales, operations, and finance.
Work Arrangement: This is an on-site position, with the possibility of occasional remote work based on team needs and performance.
Growth Opportunities:
- Progression to a senior marketing or customer service role within the company
- Expansion of responsibilities to include additional regions or product lines
- Development of leadership skills through mentorship and training programs
ASSUMPTION: Given Air Products' global presence, there may be opportunities for international assignments or relocation in the future.
🌍 Location & Work Environment
Office Type: Air Products' San Isidro office is a modern, professional environment with a collaborative and inclusive culture.
Office Location(s): Av. Carlos Izaguirre 269, San Isidro, Lima, Peru
Geographic Context:
- San Isidro is a bustling, upscale district in Lima, Peru, known for its commercial and financial activity
- The office is conveniently located near public transportation and various amenities
- Lima offers a diverse range of cultural, historical, and culinary experiences
Work Schedule: Standard working hours are Monday to Friday, 8:00 AM to 5:00 PM, with flexibility based on team needs and performance.
ASSUMPTION: The work environment at Air Products' San Isidro office is dynamic and inclusive, with a strong focus on collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interviews with hiring managers and team members
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Problem-solving and analytical skills
- Communication and stakeholder management abilities
- Cultural fit and alignment with company values
- Technical skills in marketing, customer service, and relevant software
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Air Products' mission and values in your application materials
- Prepare examples of your problem-solving and analytical skills to discuss during the interview
ATS Keywords: Marketing, Customer Service, Process Automation, Cost Management, Market Intelligence, Communication, B2B Knowledge, SAP, CRM, Qliksense, Trend Analysis, Scenario Modeling, Contract Management, Risk Evaluation, Service Excellence
ASSUMPTION: Air Products' application process is designed to assess candidates' skills, cultural fit, and potential for growth within the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint)
- SAP, CRM, and Qliksense (desirable)
- Project management and collaboration tools (e.g., Asana, Trello, Microsoft Teams)
ASSUMPTION: Familiarity with relevant software and tools is essential for success in this role, and training may be provided to help candidates develop these skills.
👔 Cultural Fit Considerations
Company Values:
- Safety: Prioritizing the safety of employees, customers, and the environment
- Integrity: Acting with honesty and transparency in all aspects of work
- Respect: Valuing diversity and treating all individuals with kindness and courtesy
- Responsibility: Taking ownership of one's actions and decisions
- Innovation: Encouraging creativity and continuous improvement
Work Style:
- Collaborative: Working closely with team members and stakeholders to achieve common goals
- Adaptable: Embracing change and adjusting to new situations as needed
- Results-driven: Focusing on delivering high-quality outcomes and exceeding expectations
Self-Assessment Questions:
- Do you have a proven track record of driving results through strategic marketing and customer service initiatives?
- Are you comfortable working in a dynamic, fast-paced environment and adapting to change?
- Do you thrive in a collaborative work environment and enjoy working with diverse teams?
ASSUMPTION: Candidates who align with Air Products' values and work style are more likely to succeed and enjoy their time at the company.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Working with diverse teams and stakeholders, each with their own priorities and expectations
- Adapting to changes in the market, customer needs, and company priorities
- Developing and maintaining expertise in both marketing and customer service principles
ASSUMPTION: These challenges can be overcome through strong communication, time management, and adaptability skills, as well as a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Unlike other marketing or customer service roles, this position requires a strong understanding of both disciplines and the ability to balance strategic thinking with tactical execution
- Air Products' focus on sustainability and innovation creates unique opportunities and challenges for employees
- This role offers the potential for career growth and development within a large, global organization
ASSUMPTION: Candidates should consider their long-term career goals and how this role aligns with their aspirations for professional growth and development.
📝 Sample Projects
- Developing and implementing a new customer segmentation strategy to improve service quality and customer satisfaction
- Analyzing market trends and competitor activities to inform pricing and positioning strategies
- Creating and executing a go-to-market plan for a new product launch, including communication, sales enablement, and customer engagement
ASSUMPTION: These sample projects illustrate the types of initiatives the Jefe de Marketing y Atención al Cliente might undertake, demonstrating the role's strategic and tactical nature.
❓ Key Questions to Ask During Interview
- How does this role fit into the company's long-term growth strategy, and what are the key priorities for the first 90 days?
- What are the most significant challenges facing the marketing and customer service teams, and how can this role help address them?
- How does Air Products support the professional development and growth of its employees, particularly in this role?
- What is the company's approach to work-life balance, and how does this role fit into that philosophy?
- How does the company measure success for this role, and what are the key performance indicators (KPIs) used to track progress?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and provides valuable insights into the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your problem-solving and analytical skills to discuss during the interview
- Follow up with the hiring manager within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
