Junior Customer Service with Dutch (remote work)

📌 Core Information

🔹 Job Title: Junior Customer Service with Dutch (Remote Work)

🔹 Company: Takeaway (Pyszne.pl / Just Eat Takeaway.com)

🔹 Location: Wrocław, Dolnośląskie, Poland

🔹 Job Type: Remote

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service to millions of users in a fast-paced online food delivery environment.
• Working within an international team to communicate effectively with customers in both Dutch and English.
• Ensuring customer satisfaction by resolving issues related to deliveries, payments, and order processing.
• Contributing to a highly collaborative team environment with opportunities for professional growth.

ASSUMPTION: The role likely involves shift work and rotational weekend duties, as indicated by the need for availability on weekends and the dynamic nature of the food delivery industry.

📋 Key Responsibilities

✅ Communicating via phone, email, and chat to assist customers

✅ Resolving issues like missing deliveries or payment discrepancies

✅ Verifying and accurately entering customer data

✅ Monitoring orders to ensure delivery without obstacles

✅ Collaborating effectively within the team and maintaining regular contact with team leaders

ASSUMPTION: Responsibilities may also include updating customers on order status or process improvements based on regular feedback.

🎯 Required Qualifications

Education: Not specified; assuming a high school diploma or equivalent would be the minimum requirement.

Experience: Experience in customer service is preferred but not required; enthusiasm and a positive mindset are highly valued.

Required Skills:

• Proficiency in Dutch and English (minimum B2/C1)
• Excellent communication and problem-solving skills
• Patience and empathy for handling customer queries

Preferred Skills:

• Previous experience in a customer service role
• Familiarity with customer service software and tools

ASSUMPTION: Language skills are crucial in this role due to the international nature of the customer base, and cultural adaptability is an implicit requirement.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for entry-level customer service roles in the technology sector.

Benefits:

• Full-time employment contract from day one
• Remote or hybrid working model
• Company laptop provided
• Subsidized sports card and private medical care
• Meal allowance via Pyszne.pl
• In-office amenities like snacks, games, etc.

Working Hours: 40 hours per week, including rotational weekends

ASSUMPTION: Benefits reflect a comprehensive package designed to support both well-being and productivity, typical in sectors aiming to retain talent in competitive markets.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development for online food delivery connecting consumers and restaurants

Company Size: 10,001+ employees, offering significant networking and career development opportunities

Founded: Not specified; but known to be a leader in online delivery with a global presence

Company Description:

• Global online delivery marketplace with operations in 17 countries
• A dynamic work environment that encourages innovation and creativity
• Focuses on delivering convenience and quality to both customers and restaurant partners

Company Specialties:

• Food delivery
• Technology and eCommerce
• Marketing and product development

Company Website: https://careers.justeattakeaway.com/

ASSUMPTION: The company's extensive network and infrastructure promise rich professional growth opportunities and exposure to diverse challenges.

📊 Role Analysis

Career Level: Entry-level position with opportunities for advancement

Reporting Structure: Likely reports to a customer service team leader or manager

Work Arrangement: Flexible between fully remote and hybrid depending on preferences and location

Growth Opportunities:

• Potential to advance to senior customer service roles or supervisory positions
• Access to training and development resources
• Internal mobility within the global company structure

ASSUMPTION: This role is an excellent springboard for a career in customer service within a large, multinational company.

🌍 Location & Work Environment

Office Type: Modern office facilities in a hybrid working environment

Office Location(s): Wrocław, Poland, with primary operations being online

Geographic Context:

• Central office located in a vibrant city known for its technology sector growth
• Office facilities can be utilized if preferred or needed for daily work
• Access to a broad range of local amenities and public transportation

Work Schedule: Flexible hours within a full-time work week, accommodating personal and professional needs

ASSUMPTION: The hybrid model suggests an adaptable work environment, offering both social interaction of the office and the convenience of remote work.

💼 Interview & Application Insights

Typical Process:

• Initial screening through an online application portal
• Virtual interviews with HR and team leaders
• Situational judgment tests or scenarios, possibly via gamification

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Cultural fit within a diverse and dynamic company

Application Tips:

• Highlight language proficiency and customer service experience
• Provide examples of past problem-solving experiences
• Show enthusiasm for the fast-paced tech-driven environment

ATS Keywords: Customer Service, Problem Solving, Communication, Dutch, English, Remote Work

ASSUMPTION: A candidate’s adaptability and proactive attitude will be assessed alongside technical and linguistic skills.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) systems
• Communication platforms (e.g., email, chat tools)
• Data entry software for accurate record-keeping

ASSUMPTION: Familiarity with digital communication tools and CRM systems is likely beneficial, though training is provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Innovation and continuous improvement
• Teamwork and collaboration across borders

Work Style:

• Flexible and adaptive to change
• Collaborative and communicative within teams
• Customer-focused while maintaining empathy and understanding

Self-Assessment Questions:

• Do you thrive in international and team-based environments?
• Are you comfortable working with diverse customers and solving their issues?
• Can you maintain professionalism while working remotely?

ASSUMPTION: The workplace culture leans towards inclusive, equal opportunity, promoting growth from within.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries simultaneously
• Navigating complex customer issues requiring quick resolution
• Balancing work across time zones due to the international reach
• Adapting to rapid changes in business requirements and technologies

ASSUMPTION: Candidates must be problem solvers with a capability to remain calm and efficient under pressure.

📈 Similar Roles Comparison

• Higher level roles may include team leads or managerial positions requiring more extensive experience
• Roles at JET may offer more dynamic growth potential compared to similar positions at smaller companies
• Entry-level positions may offer greater opportunities for advancement within a global corporation

ASSUMPTION: This position provides comparable benefits and progression potential as similar roles in multinational companies, but with added exposure to global operations.

📝 Sample Projects

• Implementing customer feedback systems to enhance service delivery
• Collaborating on team initiatives to improve operational efficiency
• Participating in language localization projects for customer interfaces

ASSUMPTION: While the core responsibilities focus on customer interactions, occasional project involvement can provide skill diversification.

❓ Key Questions to Ask During Interview

• What specific systems and tools will be used daily?
• Can you describe the team structure and leadership approach?
• What are the opportunities for professional development within JET?
• How is performance primarily evaluated and rewarded?
• What are considered top priorities for someone starting in this position?

ASSUMPTION: Candidates should inquire about technology specifics, team dynamics, and growth paths to align their interests and expectations with company offerings.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare and update your CV to highlight relevant skills and experiences
• Research the company thoroughly to tailor your application
• Engage with online resources like employee stories to understand company culture
• Follow-up after submission to reaffirm your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.