Junior Customer Success Manager

📌 Core Information

🔹 Job Title: Junior Customer Success Manager

🔹 Company: Abbott

🔹 Location: Kista, Sweden

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing and coordinating alcohol and drug testing programs for approximately 200-300 clients.
• Ensuring high levels of customer satisfaction and service delivery.
• Collaborating with partners and being the primary point of contact for assigned clients.
• Participating in internal projects to enhance service value.

ASSUMPTION: Given the healthcare focus of Abbott, it is assumed that there will be stringent regulations and compliance standards involved, which necessitates a high attention to detail and understanding of healthcare protocols.

📋 Key Responsibilities

✅ Planning, delivering, and following up on alcohol and drug testing for approximately 200-300 clients.

✅ Acting as the primary contact for assigned clients, providing communication and support.

✅ Coordinating and conducting customer activities, including development and follow-up meetings.

✅ Engaging in internal projects to improve processes and customer service levels.

✅ Utilizing the EDTS proprietary administrative system (EASY) daily.

ASSUMPTION: The responsibilities assume a high level of interaction with both internal teams and external clients, indicating the importance of collaboration skills.

🎯 Required Qualifications

Education: Relevant bachelor's degree is preferred.

Experience: Experience in customer-facing roles with a track record of maintaining high service levels.

Required Skills:

• Proficiency in Office Software (such as Microsoft Office).
• Bilingual communication skills in Swedish and English.
• Strong organizational and problem-solving skills.

Preferred Skills:

• Experience with IT systems like Salesforce and SAP.
• Background in healthcare-related roles such as occupational health services.

ASSUMPTION: For a global healthcare company like Abbott, fluency in multiple IT systems is crucial for efficient operations and data management.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligned with industry standards for similar positions in the healthcare sector in Sweden.

Benefits:

• Comprehensive health insurance options.
• Professional development opportunities.
• Employee wellness programs.

Working Hours: Standard 40 hours per week with flexibility required for client engagements.

ASSUMPTION: Compensation not directly stated; benefits are inferred based on industry norms for multinational companies.

📌 Applicant Insights

🔍 Company Context

Industry: Healthcare, with an emphasis on diagnostics, medical devices, and pharmaceuticals.

Company Size: 154,021 employees, indicative of a large, diverse workforce with global reach.

Founded: Abbott's operations have expanded over 125 years, establishing itself as a leader in healthcare innovation.

Company Description:

• Abbott supports a healthier life at various stages, focusing on diagnostics and medical advancements.
• Worldwide presence in over 160 countries, ensuring diverse working environments.
• Commitment to quality and innovation as core values.

Company Specialties:

• Nutrition
• Diagnostics
• Medical Devices

Company Website: https://www.abbott.com

ASSUMPTION: Company specifics enhance corporate familiarity, leveraging global health initiatives to attract diverse talent.

📊 Role Analysis

Career Level: Entry-level position appropriate for recent graduates or professionals with limited experience.

Reporting Structure: Likely reports to a Senior Manager or Team Lead within the customer service department.

Work Arrangement: On-site, offering hands-on experience and direct client interaction.

Growth Opportunities:

• Potential to advance to senior customer success roles based on performance.
• Possible cross-departmental movements within Abbott’s healthcare segments.
• Skills development in project management and client communication.

ASSUMPTION: Growth is dependent on performance, aligning with Abbott’s mission to foster employees who excel in a dynamic and challenging environment.

🌍 Location & Work Environment

Office Type: Modern office setting equipped with comprehensive technological tools.

Office Location(s): Located in Kista, a technological hub in Stockholm, Sweden.

Geographic Context:

• Kista is known as Sweden's Silicon Valley, offering a vibrant business climate.
• Accessible via public transportation, ensuring ease of commute.
• Strong local employment network in technology and innovation.

Work Schedule: A typical 40-hour workweek, with necessary adjustments as per project demands.

ASSUMPTION: Benefits of the Kista location include its strategic position in a tech-focused region, promoting business growth and innovation.

💼 Interview & Application Insights

Typical Process:

• Submit application online through Abbott's careers portal.
• Attend initial screening interviews with HR representatives.
• Participate in technical interviews with the hiring team.

Key Assessment Areas:

• Customer service acumen and problem-solving skills.
• Communication proficiency in both Swedish and English.
• Adaptability to new technological systems.

Application Tips:

• Highlight relevant customer-facing experience on your resume.
• Prepare to discuss past projects involving cross-functional collaboration.
• Convey willingness to engage directly with clients and stakeholders.

ATS Keywords: Customer Service, Communication, Problem Solving, Organizational Skills, SAP

ASSUMPTION: Abbott likely prioritizes candidates with a proven track record in service management and problem resolution, ensuring viability for growth within the organization.

🛠️ Tools & Technologies

• EASY administrative system developed by EDTS.
• Microsoft Office Suite for day-to-day operations.
• Possibly Salesforce and SAP for customer and data management.

ASSUMPTION: Tool proficiency hints at a significant role in technological integration and operational efficiency within the customer service team.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality healthcare solutions.
• Innovation through technology and expertise.
• Continuous improvement and customer satisfaction.

Work Style:

• Team-based, with an emphasis on collaboration and open communication.
• Detail-oriented and structured approach to project management.
• Adaptiveness to dynamic work environments and challenges.

Self-Assessment Questions:

• Can you effectively communicate complex information to diverse audiences?
• Do you excel in roles that require significant stakeholder interaction?
• Are you able to adapt quickly to new technological systems and processes?

ASSUMPTION: The role suits candidates comfortable with structured yet adaptive work modalities, aligning with Abbott’s health drive and customer-centric focus.

⚠️ Potential Challenges

• Navigating the complexities of simultaneous client accounts.
• Meeting regulatory compliance with precision.
• Balancing administrative tasks with customer-facing activities.
• Adapting to new healthcare technologies.

ASSUMPTION: Challenges are assumed based on the diverse responsibilities described and typical requirements in the healthcare sector.

📈 Similar Roles Comparison

• Similar roles may include client services manager or project coordinator.
• Differences may involve the level of technical or regulatory knowledge needed.
• Roles in similar industries may possess different client engagement intensities.

ASSUMPTION: Comparisons suggest variations in specializations tailored to healthcare service delivery.

📝 Sample Projects

• Development and implementation of a new client onboarding process.
• Coordination of a multi-location drug testing rollout.
• Optimizing client communication channels for faster response times.

ASSUMPTION: Project examples are predicated on common responsibilities aligned with customer success objectives.

❓ Key Questions to Ask During Interview

• How does Abbott support continued professional development for this role?
• What are the primary challenges faced by the customer success team?
• How is success measured for the Junior Customer Success Manager?
• What systems are currently used by the customer service team?
• Can you describe the typical career path for someone in this role?

ASSUMPTION: Questions are designed to uncover depth and expectations, helping candidates align with company goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Abbott's official careers page.
• Prepare to highlight relevant experience in customer service.
• Ensure your CV is updated and tailored to reflect both technical and soft skills.
• Be ready to demonstrate problem-solving abilities during interviews.
• Check Abbott’s website for additional resources on culture and values.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.