Junior Key Account Manager (m/w/d) Corporate Customers

📌 Core Information

🔹 Job Title: Junior Key Account Manager (m/w/d) Corporate Customers

🔹 Company: BetterDoc GmbH

🔹 Location: Cologne, North Rhine-Westphalia, Germany

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the central contact for corporate customers
• Building and maintaining strong customer relationships
• Leading the customer onboarding process
• Identifying opportunities for growth and improvement

ASSUMPTION: The job overview assumes that the role requires strong interpersonal skills and a proactive approach to manage customer relationships effectively, which are critical given the role's emphasis on communication and growth initiatives.

📋 Key Responsibilities

✅ Manage and develop relationships with corporate customers of various sizes.

✅ Plan and execute customer onboarding, both digitally and on-site.

✅ Analyze customer satisfaction and usage, creating actionable reports for service optimization.

✅ Develop and implement communication strategies to boost service utilization.

✅ Identify upselling opportunities and support expansion efforts.

✅ Manage contract terms, support renewals, and systematically build customer relationships.

✅ Gather customer feedback, influencing product and service strategies.

✅ Collaborate with Sales, Data, Marketing, and Operations teams to elevate customer engagement.

ASSUMPTION: This list assumes that collaboration with internal teams is integral to strategizing and implementing customer-centric solutions for better service delivery.

🎯 Required Qualifications

Education: A completed degree in Business, Health Economics, Social Sciences, or a similar field.

Experience: Practical experience in customer contact, ideally in Key Account Management or Health Management.

Required Skills:

• Strong communication skills
• Structured and entrepreneurial thinking
• Presentation and data analysis skills

Preferred Skills:

• Proficiency in customer success strategies
• Experience with health management systems

ASSUMPTION: Qualifications highlight a blend of communication, analytical, and entrepreneurial skills crucial for effectively managing corporate accounts and driving service adoption.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible working hours and remote work options, including workation in the EU
• MacBook & iPhone for work
• Employer contribution to retirement plans and other financial benefits
• Dog-friendly office and regular team events

Working Hours: 40 hours per week with flexibility

ASSUMPTION: Flexible work arrangements and diverse benefits suggest a focus on employee well-being and work-life balance, common in progressive workplaces.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: 201-500 employees, offering a balance between stability and innovation

Founded: 2012

Company Description:

• Dedicated to connecting patients with optimal medical care
• Utilizes data-driven insights for healthcare decisions
• Promotes patient independence and informed choices

Company Specialties:

• Machine Learning and Data Science
• Quality assurance in eHealth solutions
• Providing second opinions and specialized care options

Company Website: https://www.betterdoc.org

ASSUMPTION: The company context assumes a clear focus on innovative health solutions, leveraging data science for quality improvements in healthcare services.

📊 Role Analysis

Career Level: Entry-level role with potential for growth

Reporting Structure: Reports to senior account management or business development leadership

Work Arrangement: Primarily on-site with some remote capabilities

Growth Opportunities:

• Develop expertise in health-focused account management
• Build a network within the corporate healthcare sector
• Participate in strategic growth initiatives

ASSUMPTION: Entry-level positioning with opportunities for career development implies strategic guidance and skill-building in healthcare account management.

🌍 Location & Work Environment

Office Type: Open-concept and dog-friendly environment

Office Location(s): Cologne, North Rhine-Westphalia, Germany

Geographic Context:

• Vibrant city with robust healthcare infrastructure
• Centrally located with easy access to public transport
• Rich cultural attractions and a supportive expatriate community

Work Schedule: Flexibility to accommodate work-life balance needs

ASSUMPTION: The focus on a central and convenient location suggests the role offers opportunities for both professional and personal enrichment.

💼 Interview & Application Insights

Typical Process:

• Initial CV screening
• Phone or video interview with HR
• Technical or skill assessment related to account management

Key Assessment Areas:

• Communication and interpersonal skills
• Analytical thinking and problem-solving
• Industry knowledge and passion for healthcare

Application Tips:

• Highlight relevant experience and education in healthcare or account management
• Demonstrate strong communication skills through your application materials
• Exhibit a genuine interest in healthcare industry trends

ATS Keywords: Communication, Customer Success, Key Account Management, Health Management, Enterprise Clients, Onboarding

ASSUMPTION: The application insights assume that candidates will be evaluated on both their professional qualifications and their fit within the healthcare-focused industry.

🛠️ Tools & Technologies

• CRM systems for account management
• Data analysis software
• Communication tools like Slack and email platforms

ASSUMPTION: The assumption is that efficiency in using typical account management and analytics tools is needed to excel in the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to patient welfare
• Innovation in healthcare services
• Transparency in communication and practice

Work Style:

• Collaborative and team-oriented
• Proactive and solution-focused
• Open to continuous learning and improvement

Self-Assessment Questions:

• How do you handle challenging client interactions?
• Can you discuss an example of successful team collaboration?
• How do you prioritize customer needs in a fast-paced environment?

ASSUMPTION: The cultural fit insights assume a workplace culture that is dynamic and centered on mutual respect and innovation.

⚠️ Potential Challenges

• Managing diverse customer needs and expectations
• Adapting to fast-paced changes in healthcare regulations
• Balancing multiple client relationships simultaneously
• Navigating internal and external communication complexities

ASSUMPTION: Potential challenges assume an environment where adaptability and multitasking skills are essential for success.

📈 Similar Roles Comparison

• Junior Account Manager vs. Customer Success Representative
• Key Account Analyst vs. Health Services Coordinator
• Corporate Account Executive vs. Healthcare Sales Associate

ASSUMPTION: The comparison assumes familiarity with related positions, emphasizing transferable skills that enhance potential career mobility within the industry.

📝 Sample Projects

• Leading a pilot program for new corporate customer onboarding
• Developing a customer satisfaction analysis report
• Implementing a communication campaign to increase service adoption

ASSUMPTION: Sample projects assume a hands-on role in both strategic planning and execution to drive corporate client success.

❓ Key Questions to Ask During Interview

• What is the typical customer profile for this role?
• How does BetterDoc measure success in this position?
• What are the biggest challenges currently faced by the team?
• How does the company support ongoing professional development?
• What initiatives are in place to promote work-life balance?

ASSUMPTION: Questions assume an interest in understanding both the strategic priorities of the company and the support systems available to employees.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Attach your CV and a motivational statement directly through the application portal
• Contact Jonas Topp at karriere@betterdoc.de for any inquiries
• Prepare for possible interviews by reviewing company mission and values
• Ensure compatibility with job location and on-site requirements

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.