Key Account Director

📌 Core Information

🔹 Job Title: Key Account Director

🔹 Company: Spectrum Life

🔹 Location: Manchester, United Kingdom

🔹 Job Type: Full-Time, Hybrid

🔹 Category: HealthTech, Account Management

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (Manchester-based with remote options)

🚀 Job Overview

Key aspects of this role include:

• Strategic customer success management for key insurance partnerships
• Driving true value for customers through data-rich insights and trusted relationships
• Cross-functional leadership to ensure customer expectations are met and exceeded
• Being the best advocate of Spectrum Life products within the insurance sector

ASSUMPTION: This role requires a balance of strategic thinking, strong communication skills, and a deep understanding of the healthcare and insurance sectors.

📋 Key Responsibilities

✅ Develop and execute comprehensive strategies for key insurance relationships to drive revenue growth and improve new business sales and retention

✅ Build deep understanding of insurance partners' strategic roadmaps to align Spectrum Life's capabilities with their needs

✅ Model reliable and impeccable customer service delivery and lead process optimization to streamline the customer journey

✅ Gather valuable feedback from partners for continuous product improvements and maintain expertise on industry trends and practices

✅ Collaborate with internal teams to ensure customer expectations are met and exceeded, and work closely with clinical, product, and technology teams to optimize service delivery and develop new innovative service approaches

✅ Maintain a deep understanding of Spectrum Life solutions and discuss relevant features/functionality tailored to the insurance sector's needs, and develop customer stories, case studies, and client references specific to insurance partners

ASSUMPTION: The role may require occasional travel to meet with insurance partners and attend industry events.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Marketing, or Health Administration) or equivalent experience

Experience: 5+ years of account management experience at a SaaS company or other relevant organizations, with a focus on managing large strategic clients within the healthcare sector

Required Skills:

• Excellent communication skills in-person, on the phone, through email, and over web presentations
• Strategic thinking with the ability to think and respond quickly in front of customers
• Strong organizational skills with keen attention to detail
• Deeply analytical: use frameworks, data, and analytical tools to help structure thinking, facilitate alignment, and reach insights
• Insightful, actionable answers to challenging and ambiguous problems
• Passionate about consumers and the technologies that serve them, with a strong focus on user needs and intellectual curiosity about products that help meet them
• Passionate about health and wellbeing

Preferred Skills:

• Experience working with medical insurance partnerships
• Knowledge of the UK healthcare and insurance sectors

ASSUMPTION: Candidates with experience in account management within the healthcare or insurance sectors are strongly preferred.

💰 Compensation & Benefits

Salary Range: £60,000 - £80,000 per annum (based on industry standards for a Senior Account Manager role in the UK healthcare sector with 5-10 years of experience)

Benefits:

• Competitive salary
• Remote and hybrid working options
• 25 days annual leave
• 24/7 EAP and a wide range of health and wellbeing supports
• Extensive list of employee perks and benefits

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM with flexibility for occasional early mornings, late evenings, or weekend work as needed to accommodate client meetings or events

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: HealthTech, focusing on digital health, mental health, and wellbeing solutions for insurers, educators, and employers

Company Size: Medium (201-500 employees), offering a dynamic and growing work environment with ample opportunities for career progression

Founded: 2018, with a mission to change and save as many lives as possible by providing clinically backed digital health, mental health, and wellbeing solutions

Company Description:

• Spectrum Life is a whole-of-health digital partner that guides organizations and their people to thrive
• Offers clinically backed digital health, mental health, and wellbeing solutions to over 7.5 million insurance members, 3,000 corporate clients, over 60 universities, and 650,000 university students
• Employs over 260 people, including over 125 clinicians, and is growing rapidly across the sector

Company Specialties:

• Corporate Wellness
• EAP
• Student Wellness
• Workplace Wellbeing
• Wellbeing Solutions
• Ergonomics
• Digital Gym
• Training & Events
• Strategy
• Coaching
• Mental Health
• Manager Support

Company Website: http://www.spectrum.life

ASSUMPTION: Spectrum Life is a rapidly growing company with a strong focus on employee wellbeing and work-life balance.

📊 Role Analysis

Career Level: Senior, with the opportunity to grow within the organization as it expands

Reporting Structure: The Key Account Director will report directly to the Chief Revenue Officer and work closely with various internal teams, including clinical, product, and technology teams

Work Arrangement: Hybrid, with a Manchester-based office and remote working options

Growth Opportunities:

• Potential to expand the role's scope as the company grows and enters new markets
• Opportunities to mentor junior team members and contribute to the company's overall success
• Possibility to transition into a leadership role as the company continues to expand

ASSUMPTION: The role offers significant growth potential as the company continues to expand its services and client base.

🌍 Location & Work Environment

Office Type: Hybrid, with a Manchester-based office and remote working options

Office Location(s): Habib House, 9 Stevenson Square, Manchester, M1 1DB

Geographic Context:

• Manchester is a vibrant city in the North West of England, known for its rich history, cultural attractions, and thriving business scene
• The city offers a high quality of life, with a variety of housing options, excellent schools, and a diverse range of leisure activities
• Manchester is well-connected by road, rail, and air, with easy access to major cities across the UK and Europe

Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM with flexibility for occasional early mornings, late evenings, or weekend work as needed to accommodate client meetings or events

ASSUMPTION: The work environment is dynamic, collaborative, and focused on driving customer success and business growth.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the HR team to discuss the role and assess cultural fit
• In-depth interview with the hiring manager and relevant team members to assess skills, experience, and alignment with the company's mission and values
• Final interview with the Chief Revenue Officer to discuss the role's fit within the organization's strategic goals

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Communication and presentation skills
• Analytical skills and data-driven decision-making
• Understanding of the healthcare and insurance sectors
• Alignment with the company's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your strategic thinking, problem-solving, and communication skills, using the STAR method (Situation, Task, Action, Result)
• Research Spectrum Life and the healthcare and insurance sectors to demonstrate your understanding of the company's mission and the industry landscape

ATS Keywords: Account Management, Strategic Thinking, Customer Success, Healthcare, Insurance, Data Analysis, Communication, Problem Solving

ASSUMPTION: The application process may vary depending on the volume of applicants and the company's hiring needs.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
• Data analysis and visualization tools (e.g., Excel, Power BI, or Tableau)
• Project management tools (e.g., Asana, Trello, or Jira)
• Communication and collaboration tools (e.g., Microsoft Office, Google Workspace, or Slack)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Patient-centered
• Innovative
• Collaborative
• Data-driven
• Committed to excellence

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Focused on driving customer success and business growth
• Committed to continuous learning and improvement

Self-Assessment Questions:

• How do you align with Spectrum Life's patient-centered approach to healthcare?
• Can you provide an example of a time when you demonstrated innovative thinking in a professional setting?
• How do you approach collaboration and teamwork, particularly when working with diverse stakeholders?
• How do you stay up-to-date with industry trends and best practices in the healthcare and insurance sectors?

ASSUMPTION: Spectrum Life values candidates who are passionate about healthcare, committed to driving customer success, and eager to contribute to the company's mission and values.

⚠️ Potential Challenges

• Managing multiple large strategic clients simultaneously, requiring strong organizational skills and time management
• Balancing the need for strategic thinking with the day-to-day demands of account management
• Adapting to the company's rapid growth and evolving priorities
• Occasional travel to meet with insurance partners and attend industry events

ASSUMPTION: The role may present challenges, but it also offers significant opportunities for growth and professional development.

📈 Similar Roles Comparison

• Unlike traditional account management roles, this position requires a strong focus on strategic thinking and data-driven decision-making to drive customer success and business growth
• The role is unique to the healthcare and insurance sectors, with a focus on digital health, mental health, and wellbeing solutions
• Career progression opportunities may include transitioning into a leadership role as the company continues to expand

ASSUMPTION: The role offers a unique blend of strategic thinking, customer success management, and industry-specific expertise.

📝 Sample Projects

• Developing a comprehensive strategy for a key insurance partnership to drive revenue growth and improve new business sales and retention
• Gathering valuable feedback from insurance partners to inform continuous product improvements and maintain expertise on industry trends and practices
• Collaborating with internal teams to optimize service delivery and develop new innovative service approaches for insurance customers

ASSUMPTION: The specific projects undertaken may vary depending on the company's priorities and the needs of its insurance partners.

❓ Key Questions to Ask During Interview

• How does this role fit into the company's overall strategic goals and growth plans?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Spectrum Life support the professional development and growth of its employees?
• What are the most challenging aspects of working with insurance partners, and how can I best prepare to address them?
• How does Spectrum Life measure the success of its account management team, and what key performance indicators (KPIs) are used to track progress?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and your commitment to driving customer success and business growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your strategic thinking, problem-solving, and communication skills, using the STAR method (Situation, Task, Action, Result)
• Research Spectrum Life and the healthcare and insurance sectors to demonstrate your understanding of the company's mission and the industry landscape
• Follow up with the HR team one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.