📌 Core Information
🔹 Job Title: Key Account Director
🔹 Company: Percepto
🔹 Location: Riviera Beach, Florida, United States
🔹 Job Type: Full-time
🔹 Category: Sales & Business Development
🔹 Date Posted: April 21, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with up to 30% travel
🚀 Job Overview
Key aspects of this role include:
- Developing and executing a comprehensive account strategy to drive client satisfaction and expand Percepto's footprint within a flagship account.
- Building and maintaining strong, long-term relationships with key stakeholders at all levels within the client organization, becoming a trusted advisor and partner.
- Proactively understanding the client's business objectives, challenges, and evolving needs, and aligning Percepto's solutions to deliver maximum value.
- Collaborating closely with Percepto's operations and internal teams to ensure seamless service delivery, effective execution of agreements, and ongoing client success.
- Identifying and pursuing upsell and cross-sell opportunities to expand Percepto's solutions within the account.
ASSUMPTION: This role requires a strategic mindset, deep understanding of complex client workflows, and the ability to articulate the value of Percepto's solutions at all levels of the client organization. The ideal candidate will have experience in the utility industry and a proven track record of successfully managing and growing complex accounts.
📋 Key Responsibilities
✅ Develop and execute a comprehensive account strategy that drives client satisfaction, expands Percepto's footprint, and achieves revenue targets.
✅ Build and maintain strong, long-term relationships with key stakeholders at all levels within the client organization, becoming a trusted advisor and partner.
✅ Proactively understand the client's business objectives, challenges, and evolving needs, and align Percepto's solutions to deliver maximum value.
✅ Collaborate closely with Percepto's operations and internal teams to ensure seamless service delivery, effective execution of agreements, and ongoing client success.
✅ Identify and pursue upsell and cross-sell opportunities to expand Percepto's solutions within the account.
✅ Develop and maintain a productive relationship with a large enterprise account, hold regular discussions to review open issues, understand their business, meet their needs, share best practices, determine ways to increase their success, and become their trusted partner.
✅ Quantify and communicate the value and ROI of Percepto's solutions through case studies, presentations, and other means.
✅ Participate in marketing discussions and contribute to initiatives that enhance Percepto's market presence and reach.
✅ Ensure timely follow-up on client requests, diligent management of the sales pipeline in the CRM, and accurate proposal development.
✅ Support proper invoicing and collections processes.
✅ Organize and represent Percepto at trade shows, industry events, and other networking opportunities.
✅ Perform other duties as assigned.
ASSUMPTION: This role requires a high level of autonomy and the ability to work effectively with cross-functional teams. The ideal candidate will be comfortable working in a dynamic, fast-paced environment and have a strong sense of ownership and accountability.
🎯 Required Qualifications
Education: Four-year bachelor's degree
Experience: 4+ years of Program Management or Sr. Account Management experience leading multi-million USD enterprise clients from the utility industry
Required Skills:
- Proven track record of successfully managing and growing complex accounts.
- Deep understanding of client workflows and business processes.
- Ability to identify and communicate value to multiple levels within a customer organization
- Strong strategic thinking, problem-solving, and analytical skills.
- Excellent written and verbal communication skills in English
- Excellent presentation skills
- Ability to work well with teams and collaborate with sales, operations, product, and R&D
- Exhibit excellent communication and professionalism
- Strong track record of follow through for customers and closing business
- Experience managing large, complex international customers
- Experience with CRM software (e.g., Salesforce).
- Ability to travel up to 30%
Preferred Skills:
- Experience with autonomous inspection and monitoring solutions.
- Familiarity with the industrial drone-in-a-box market.
ASSUMPTION: Given the specific industry and client focus of this role, candidates with experience in the utility industry and a strong understanding of complex client workflows will be particularly well-suited to this position.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (Based on industry standards for a Director of Key Account role with 5-10 years of experience in the utility industry and considering the location in Florida)
Benefits:
- Medical, Dental, and Vision with company premium allowance
- Health Reimbursement & Savings Accounts
- 401(K) Plan
- Paid Time Off
- Great team and supportive environment
- Career growth and opportunity
Working Hours: Full-time, with up to 30% travel required
ASSUMPTION: The provided salary range is an estimate based on industry standards for similar roles in the utility industry and considering the location in Florida. The actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Percepto operates in the Automation Machinery Manufacturing industry, focusing on autonomous inspection and monitoring solutions, including its market-leading industrial drone-in-a-box solution.
Company Size: Percepto is a mid-sized company with 51-200 employees, providing a collaborative and supportive work environment where team members can grow and develop professionally.
Founded: Percepto was founded in 2014 and has since grown to become a leading provider of autonomous inspection and monitoring solutions, trusted by heavy industry enterprises globally.
Company Description:
- Percepto is the leading provider of autonomous inspection and monitoring solutions that harness robotics, including its market-leading industrial drone-in-a-box solution.
- The company's team consists of software and hardware engineers, industry experts, and professionals passionate about innovation, pushing the boundaries of what’s possible with software, AI, and hardware.
- Percepto offers autonomous data collection with its market-leading drone-in-a-box solution, powered by Percepto AIM software. AIM transforms complex data into actionable insights through automated data management and AI-driven analysis, optimizing operational efficiency on an unprecedented scale.
Company Specialties:
- Autonomous Drones
- Computer Vision Apps
- Software Management System
- Drone In a Box
- Visual Data
- Autonomous Robots
- Robotics
- Autonomous Inspections
- Industrial Automation
Company Website: percepto.co
ASSUMPTION: Percepto's focus on innovation, robotics, and autonomous solutions makes it an exciting and dynamic place to work, offering ample opportunities for growth and professional development.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring a minimum of 4 years of experience in Program Management or Senior Account Management with enterprise clients in the utility industry.
Reporting Structure: The Key Account Director will report directly to the Chief Commercial Officer and work closely with cross-functional teams, including operations, sales, product, and R&D.
Work Arrangement: This role is on-site, with up to 30% travel required to cover additional markets and support the client.
Growth Opportunities:
- As Percepto continues to grow and expand its client base, there will be opportunities for the Key Account Director to take on additional responsibilities and grow within the organization.
- The ideal candidate will have the opportunity to make a significant impact on the company's success and contribute to its continued growth and expansion.
- This role offers the chance to work with a diverse and talented team, collaborating with experts in software, hardware, and industry-specific domains.
ASSUMPTION: Given Percepto's rapid growth and expansion, there will be ample opportunities for the successful candidate to grow and develop within the organization, taking on additional responsibilities and contributing to the company's continued success.
🌍 Location & Work Environment
Office Type: Percepto's office in Riviera Beach, Florida, is a modern and collaborative workspace, fostering innovation and teamwork.
Office Location(s): 7201 Haverhill Business Parkway, Riviera Beach, Florida 33407, United States
Geographic Context:
- Riviera Beach is a city in Palm Beach County, Florida, located along the Atlantic coast. It is known for its beautiful beaches, water sports, and outdoor activities.
- The city offers a diverse and multicultural community, with a cost of living that is relatively affordable compared to other major metropolitan areas in Florida.
- Riviera Beach is conveniently located near major highways and public transportation, making it easily accessible from other parts of the Palm Beach County area.
Work Schedule: The work schedule for this role is full-time, with up to 30% travel required to cover additional markets and support the client.
ASSUMPTION: The ideal candidate will be comfortable working in an on-site environment and be willing to travel up to 30% of the time to support the client and represent Percepto at trade shows, industry events, and other networking opportunities.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen with the hiring manager or HR representative
- In-depth behavioral and situational interviews with cross-functional team members
- Case study or presentation preparation and delivery
- Final interview with the Chief Commercial Officer
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Ability to build and maintain strong client relationships
- Communication and presentation skills
- Understanding of complex client workflows and business processes
- Experience with CRM software and sales pipeline management
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on your track record of successfully managing and growing complex accounts in the utility industry.
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and how they have prepared you for this role.
- Research Percepto's industry and client focus to demonstrate your understanding of the company and its mission.
ATS Keywords: Key Account Director, Program Management, Account Management, Utility Industry, Client Relationships, Strategic Thinking, Problem Solving, CRM Software, Sales Pipeline Management, Client Workflows, Business Processes
ASSUMPTION: Given the specific requirements of this role, candidates with a strong background in Program Management or Senior Account Management within the utility industry will be particularly well-suited to this position. Demonstrating a deep understanding of complex client workflows and business processes will be essential for success in this role.
🛠️ Tools & Technologies
- CRM Software (e.g., Salesforce)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project Management Tools (e.g., Asana, Trello, Jira)
- Presentation Software (e.g., PowerPoint, Google Slides)
ASSUMPTION: The ideal candidate will have experience with CRM software and be comfortable using project management tools and presentation software to effectively manage the sales pipeline, develop proposals, and communicate with clients and internal teams.
👔 Cultural Fit Considerations
Company Values:
- Innovation: Percepto values creativity, continuous learning, and pushing the boundaries of what's possible with software, AI, and hardware.
- Collaboration: Percepto fosters a collaborative and supportive work environment, where team members can grow and develop professionally.
- Customer Focus: Percepto is committed to understanding and meeting the evolving needs of its clients, becoming their trusted partner and advisor.
Work Style:
- Dynamic and fast-paced: Percepto is a rapidly growing company, and the ideal candidate will be comfortable working in a dynamic and ever-changing environment.
- Cross-functional collaboration: The ideal candidate will be comfortable working with cross-functional teams, including sales, operations, product, and R&D.
- Proactive and strategic: The ideal candidate will be proactive in identifying opportunities for growth and expansion within the client account and take a strategic approach to managing the client relationship.
Self-Assessment Questions:
- Do you have experience managing complex accounts in the utility industry, with a proven track record of success?
- Are you comfortable working in a dynamic and fast-paced environment, with a high degree of autonomy and accountability?
- Do you have strong communication and presentation skills, with the ability to articulate the value of Percepto's solutions at all levels of the client organization?
- Are you comfortable working with cross-functional teams and collaborating with sales, operations, product, and R&D to ensure seamless service delivery and ongoing client success?
ASSUMPTION: The ideal candidate will be a strategic thinker with a deep understanding of complex client workflows and business processes. They will be comfortable working in a dynamic and fast-paced environment and have a strong track record of successfully managing and growing complex accounts in the utility industry.
⚠️ Potential Challenges
- Managing a large, complex international customer may require significant travel and time zone adjustments.
- Balancing the needs and expectations of multiple stakeholders within the client organization may be challenging at times.
- Keeping up with the rapid growth and evolution of Percepto's solutions and the market may require continuous learning and adaptation.
- Managing a remote team or working with remote colleagues may present unique challenges and require effective communication and collaboration skills.
ASSUMPTION: The ideal candidate will be comfortable working in a dynamic and ever-changing environment and have the ability to adapt to new challenges and opportunities as they arise.
📈 Similar Roles Comparison
- Compared to other Key Account Director roles, this position requires a deeper understanding of complex client workflows and business processes, as well as experience in the utility industry.
- Percepto's focus on autonomous inspection and monitoring solutions sets it apart from other companies in the industry, offering unique opportunities for growth and innovation.
- Career paths for successful Key Account Directors at Percepto may include moving into senior leadership roles, such as Vice President of Sales or Chief Commercial Officer, as the company continues to grow and expand.
ASSUMPTION: Given Percepto's unique focus on autonomous inspection and monitoring solutions, candidates with experience in related industries or technologies may find this role particularly appealing and well-suited to their skills and interests.
📝 Sample Projects
- Developing and executing a comprehensive account strategy for a flagship client, driving client satisfaction and expanding Percepto's footprint within the account.
- Identifying and pursuing upsell and cross-sell opportunities to expand Percepto's solutions within the account, resulting in a significant increase in revenue.
- Successfully managing a large, complex international customer, including regular travel to cover additional markets and support the client.
ASSUMPTION: These sample projects demonstrate the strategic and proactive approach required to successfully manage a flagship account and drive growth and expansion within the client organization.
❓ Key Questions to Ask During Interview
- Can you describe the company's growth trajectory and plans for expansion in the coming years?
- How does Percepto support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Percepto approach collaboration and communication with remote team members or colleagues?
- What are the most challenging aspects of managing a large, complex international customer, and how does Percepto support its Key Account Directors in overcoming these challenges?
ASSUMPTION: Asking these questions will help you better understand the company's culture, growth trajectory, and the specific challenges and opportunities associated with this role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on your track record of successfully managing and growing complex accounts in the utility industry.
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and how they have prepared you for this role.
- Research Percepto's industry and client focus to demonstrate your understanding of the company and its mission.
- Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role and inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
