Key Account & Flotten Manager (m/w/d)

📌 Core Information

🔹 Job Title: Key Account & Flotten Manager (m/w/d)

🔹 Company: CARSYNC GmbH

🔹 Location: Alzenau in Unterfranken, Bavaria, Germany

🔹 Job Type: On-site

🔹 Category: Account Management

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing vehicle fleet operations to enhance efficiency and performance.
• Providing exceptional customer support to ensure client satisfaction and retention.
• Implementing strategies for cost reduction and process optimization.
• Utilizing data analytics for decision-making and performance improvement.

ASSUMPTION: This role requires a significant focus on both operational management and customer relationship building, balancing day-to-day tasks with strategic development of key accounts.

📋 Key Responsibilities

✅ Manage daily vehicle fleet operations including ordering, repairs, and returns.

✅ Build and maintain strong relationships with key accounts, serving as the primary contact.

✅ Examine and authorize invoices, ensuring compliance with client agreements.

✅ Analyze KPIs to identify opportunities for improvements and efficiency gains.

✅ Collaborate with the team to constantly evaluate and refine processes.

ASSUMPTION: Responsibilities emphasize a dual focus on meticulous operational execution and strategic customer engagement.

🎯 Required Qualifications

Education: Bachelor's degree in Business Administration, Automotive Management, Logistics, or similar fields.

Experience: Demonstrated experience in fleet management, preferably in a dealership, workshop, or leasing environment.

Required Skills:

• Operational Excellence
• Customer Relationship Management
• Data Analysis
• Communication Skills
• Technical Affinity

Preferred Skills:

• Problem Solving
• Efficiency Improvement

ASSUMPTION: The role demands a candidate adept at both technical operations and interpersonal skills to manage client relationships effectively.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Attractive performance-based salary
• Opportunities to contribute to sustainable projects
• Agile work environment with flat hierarchies
• Cozy office amenities with free beverages
• Structured onboarding and career development opportunities

Working Hours: 40 hours per week

ASSUMPTION: Benefits highlight a balance of financial, professional, and personal development incentives, emphasizing a supportive work culture.

📌 Applicant Insights

🔍 Company Context

Industry: Automotive, focused on fleet management and telematics solutions.

Company Size: 51-200 employees, indicating a medium-sized enterprise with potential for a personalized work environment.

Founded: 2013

Company Description:

• Leading provider of digital fleet management solutions in Germany.
• Serves a diverse client base, ranging from SMEs to large corporations.
• Focuses on economically and environmentally sustainable fleet operations.

Company Specialties:

• Fleet Management
• Telematics
• Sustainable Mobility Solutions

Company Website: https://www.carsync.de/

ASSUMPTION: The company’s stature as an innovator in fleet telematics suggests a focus on integrating technology with traditional fleet operations.

📊 Role Analysis

Career Level: Mid-level position suitable for candidates with established expertise in fleet processes.

Reporting Structure: Likely reports to senior management within fleet operations.

Work Arrangement: Primarily on-site, fostering direct collaboration and communication.

Growth Opportunities:

• Develop strategic account management expertise.
• Enhance skills in data-driven decision-making.
• Expand influence in sustainable fleet management practices.

ASSUMPTION: Career advancement is tied to contributions in operational efficiencies and strategic client management.

🌍 Location & Work Environment

Office Type: On-site office with a focus on collaborative work.

Office Location(s): Alzenau in Unterfranken, Bavaria, Germany

Geographic Context:

• Located in the hub of automotive innovation and engineering.
• Close to major industrial and commercial centers.
• Access to rich cultural and recreational activities in Bavaria.

Work Schedule: Regular business hours with potential for occasional extended hours during peak periods.

ASSUMPTION: The office environment values both productivity and employee well-being, likely offering modern amenities.

💼 Interview & Application Insights

Typical Process:

• Initial HR screening
• Technical interview focused on fleet management skills
• Final round with leadership for cultural fit assessment

Key Assessment Areas:

• Technical proficiency in fleet processes
• Customer relationship management
• Strategic thinking in process optimization

Application Tips:

• Highlight experience in operational management and client handling.
• Emphasize problem-solving and analytical skills.
• Showcase adaptability to new technologies and tools.

ATS Keywords: Fleet Management, Customer Service, Data Analysis, Process Improvement

ASSUMPTION: The application process emphasizes both technical skills and the ability to engage with client needs impactfully.

🛠️ Tools & Technologies

• Telematics systems
• Fleet management software
• Data analytics tools

ASSUMPTION: Familiarity with industry-specific technologies is crucial for efficiency and technological adoption.

👔 Cultural Fit Considerations

Company Values:

• Innovation in technology and processes
• Commitment to sustainability
• Openness to feedback and continuous improvement

Work Style:

• Collaborative and dynamic
• Engaged and client-focused
• Proactive in problem-solving

Self-Assessment Questions:

• Are you passionate about automotive technologies?
• Can you manage customer expectations while optimizing processes?
• Are you comfortable working in a medium-sized, dynamic company?

ASSUMPTION: Candidates should align with a tech-forward and client-centered operational approach, valuing innovation and teamwork.

⚠️ Potential Challenges

• Balancing multiple client needs and expectations
• Upholding operational efficiency under strict deadlines
• Adapting to rapidly evolving technologies in telematics
• Maintaining high customer satisfaction across diverse client bases

ASSUMPTION: Challenges are typical of a growth-oriented company emphasizing innovation and customer satisfaction simultaneously.

📈 Similar Roles Comparison

• Combines operational management and strategic account handling more than typical fleet roles.
• Heavier emphasis on data-driven decision-making.
• Greater focus on sustainability compared to conventional automotive roles.

ASSUMPTION: This role is more integrative, requiring both operational proficiency and strategic foresight.

📝 Sample Projects

• Implementing a new fleet tracking system to reduce downtime.
• Developing a customer engagement plan to increase client satisfaction scores.
• Streamlining the invoice processing system to reduce errors and increase speed.

ASSUMPTION: Past projects typically involve enhancing operational systems and improving client interactions.

❓ Key Questions to Ask During Interview

• How does the company ensure continuous innovation in its fleet management solutions?
• What are the primary challenges facing the team currently?
• How do you measure the success of fleet management improvements?
• Can you describe the typical career path for someone in this role?
• What are the next steps in technology adoption for the company?

ASSUMPTION: Questions should focus on understanding company strategy, team dynamics, and future technology integration.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant fleet management experience
• Prepare for a mix of technical and behavioral interviews
• Research the company's latest technological advancements
• Be ready to discuss specific examples of past process improvements

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.