Key Account Leader, Central

📌 Core Information

🔹 Job Title: Key Account Leader, Central

🔹 Company: Axon

🔹 Location: Baton Rouge, Louisiana, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Selling Axon's innovative products and services to law enforcement agencies
• Owning and driving change with a customer-centric approach
• Building and maintaining senior-level relationships
• Articulating complex solutions and navigating procurement processes

ASSUMPTION: The job requires a strong ability to connect with various stakeholders due to its external field nature and target customer base.

📋 Key Responsibilities

✅ Manage and grow revenue and market share at designated agencies to maximize customer satisfaction

✅ Develop and maintain strong client relationships focused on revenue growth

✅ Collaborate with the account team to execute an effective account strategy

✅ Track customer activity to identify additional opportunities and deliver strategic objectives

✅ Ensure effective service delivery and customer satisfaction for assigned accounts

✅ Own the account relationship and oversee all account activities

✅ Forecast, provide competitor intelligence, and give feedback to marketing

✅ Potentially provide customer product training

✅ Manage individual expense budget

ASSUMPTION: This position demands significant customer engagement and detailed knowledge of Axon's offerings, given the listed responsibilities.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 5 years in customer-facing software sales and 3 years managing major accounts

Required Skills:

• Strong understanding of SaaS and cloud solutions
• Ability to articulate complex solutions to varied audiences
• Experience with data management using CRM tools like Salesforce

Preferred Skills:

• Startup experience
• Experience in law enforcement or public safety markets

ASSUMPTION: The preferred skills suggest an emphasis on innovative problem-solving and familiarity with public safety industry demands.

💰 Compensation & Benefits

Salary Range: Base pay between USD 82,500 and USD 137,500, with uncapped commissions and potential average earnings of USD 400,000

Benefits:

• Competitive On-Target Earnings with 401K and employer match
• Discretionary paid time off and supportive parental leave
• Unique opportunities like ride-alongs with police officers

Working Hours: Standard 40 hours per week

ASSUMPTION: The compensation structure is designed to attract top talent with lucrative earnings potential tied to performance.

📌 Applicant Insights

🔍 Company Context

Industry: Public Safety with a focus on providing non-lethal defense solutions

Company Size: 1,001-5,000 employees, offering a mix of innovation and resources typical of mid-sized companies

Founded: 1993, offering a long history in revolutionizing public safety technologies

Company Description:

• Committed to protecting life through innovative technology solutions
• Aspires to significantly reduce gun-related fatalities
• Focuses on transparency, justice, and public safety enhancements globally

Company Specialties:

• Electronics Manufacturing
• New Product Marketing
• Research and Product Development

Company Website: http://www.axon.com

ASSUMPTION: Being an established player in public safety solutions, Axon likely places high importance on technological innovation and social responsibility.

📊 Role Analysis

Career Level: Intermediate to Senior Level

Reporting Structure: Likely reports to regional sales management

Work Arrangement: Predominantly field-based with significant travel

Growth Opportunities:

• Expansion into larger territories
• Potential to move into senior leadership roles
• Opportunities to work on pioneering technology solutions

ASSUMPTION: Given Axon's growth trajectory and market influence, there are substantial opportunities for career progression for high performers.

🌍 Location & Work Environment

Office Type: On-site field role with occasional office visits

Office Location(s): Main office in Baton Rouge, Louisiana

Geographic Context:

• Located in a region with significant law enforcement agencies
• Potential for engagement with diverse client demographics
• Strategic location for growth within the Southern U.S.

Work Schedule: Full-time with some flexibility for travel needs

ASSUMPTION: The role's geographic location provides ample opportunity for engaging with key public safety sectors.

💼 Interview & Application Insights

Typical Process:

• Initial phone screen with HR or hiring manager
• Technical or role-specific interview with team members
• Cultural fit interview focusing on Axon's core values

Key Assessment Areas:

• Client relationship management skills
• Ability to navigate complex sales cycles
• Demonstrated problem-solving and strategic thinking

Application Tips:

• Highlight experience with SaaS and public safety sectors
• Showcase examples of successful major account management
• Provide specific examples of overcoming sales challenges

ATS Keywords: Customer Facing Sales, SaaS, Cloud, Solution Sales, Salesforce, Public Safety

ASSUMPTION: The interview process is likely comprehensive, reflecting the strategic importance of the role within Axon.

🛠️ Tools & Technologies

• Salesforce for CRM and data management
• Axon's proprietary public safety software applications
• Standard communication and collaboration tools

ASSUMPTION: Proficiency with Salesforce is expected, given its mention as a preferred tool for managing customer relationships.

👔 Cultural Fit Considerations

Company Values:

• Commitment to public safety and ethical practices
• Embrace diversity and inclusion
• Drive for innovation and excellence

Work Style:

• Independent and proactive field work
• Strong team collaboration in strategizing sales approaches
• Adaptability to fast-paced and evolving environments

Self-Assessment Questions:

• Do you have experience in complex sales environments?
• Are you comfortable with extensive travel?
• Can you manage a book of business with autonomy?

ASSUMPTION: The role requires a high degree of initiative and alignment with Axon's mission and values, particularly in public safety innovation.

⚠️ Potential Challenges

• Managing extensive travel requirements
• Navigating complex law enforcement procurement processes
• Balancing aggressive sales targets with client satisfaction
• Staying current with rapidly evolving technology solutions

ASSUMPTION: The role’s challenges are indicative of its strategic importance in driving sales and innovation within Axon’s public safety mission.

📈 Similar Roles Comparison

• Similar to Enterprise Account Executives in technology companies
• Comparable to Key Account Managers in large SaaS firms
• Often parallels roles in government-focused sales divisions

ASSUMPTION: Positions in similar industries require a blend of technical knowledge and interpersonal skills, reflecting a need for a strategic sales approach.

📝 Sample Projects

• Implementing new safety solutions across multi-agency collaborations
• Developing customized product demonstrations for key clients
• Leading training sessions and workshops for client engagement

ASSUMPTION: Given the role, projects likely involve high-level client interaction and strategic solution implementations.

❓ Key Questions to Ask During Interview

• What are the primary success metrics for this role?
• How does Axon support continuous employee growth and development?
• Can you describe the team dynamics and collaboration expectations?
• What are the short and long-term goals for this territory?
• How are customer feedback and innovative solutions integrated into sales strategies?

ASSUMPTION: These questions will help candidates assess fit and understand the operational dynamics of their role within Axon.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and key skills
• Prepare to discuss specific examples of sales achievements
• Research Axon's products and mission to align your application
• Follow up with a thank-you note after any interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.