Key Account Manager

📌 Core Information

🔹 Job Title: Key Account Manager

🔹 Company: NielsenIQ

🔹 Location: Almaty, Kazakhstan

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing accounts and executing sales strategies in the local market
• Collaborating with various business units at different sales stages
• Acting as a strategic partner to clients, offering insights and delivering exceptional customer service
• Leading client training and onboarding to maximize usage of NielsenIQ platforms
• Driving customer engagement with the gfknewron platform and ensuring they realize a return on investment
• Becoming a market expert in specific categories or industry segments

ASSUMPTION: This role focuses significantly on client relationship management and sales strategy implementation because of its account management nature, emphasizing collaboration and strategic client partnerships.

📋 Key Responsibilities

✅ Manage accounts and deploy sales strategies in the local market

✅ Collaborate with other business units during pre-sales, sales, and renewal stages

✅ Act as a strategic partner, providing insights and premium customer service

✅ Ensure effective training and onboarding for new customers

✅ Educate customers on product portfolio features matching their business needs

✅ Drive the adoption and active usage of the gfknewron platform

✅ Present insightful and actionable recommendations to clients

✅ Collaborate to develop use cases for client value demonstration

✅ Stay updated with platform offerings and industry knowledge

✅ Gather and relay feedback on gfknewron platform functionality

ASSUMPTION: Due to the strategic nature of this role, a strong emphasis on customer education and feedback collection is vital for product development.

🎯 Required Qualifications

Education: Master's or Bachelor's degree

Experience: 2-3 years in consulting, market research, product management, or sales of durable goods

Required Skills:

• Strong presentation and communication skills
• Client-obsessed approach
• Proactive and consistent team engagement
• Creativity and analytical problem-solving

Preferred Skills:

• Experience with durable goods and technology clients
• Familiarity with the sales process and client engagement strategies

ASSUMPTION: The role demands a high degree of client interaction and presentation skills to effectively communicate insights and drive platform engagement.

💰 Compensation & Benefits

Salary Range: Not specified, though competitive compensation is generally expected for similar roles in account management

Benefits:

• Flexible working environment
• Volunteer time off
• Access to LinkedIn Learning
• Employee Assistance Program (EAP)

Working Hours: 40 hours per week with potential flexibility

ASSUMPTION: The flexible working environment suggests an emphasis on work-life balance, appealing to professionals looking for adaptable work structures.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on data analytics and consumer intelligence

Company Size: 10,001+ employees, indicating a robust global presence and diverse opportunities

Founded: 1923, with a long-standing history of industry leadership

Company Description:

• Leader in consumer intelligence and data analytics
• Global operations spanning over 100 markets
• Offers comprehensive insights into consumer behavior and market trends

Company Specialties:

• Omnichannel and ecommerce analytics
• FMCG and CPG data insights
• Software as a Service (SaaS) and digital shelf optimization

Company Website: https://nielseniq.com/global/en/industries/digital-commerce/

ASSUMPTION: The company's scale and extensive market reach provide opportunities for employees to work on impactful global projects.

📊 Role Analysis

Career Level: Mid-level, suitable for candidates with relevant experience aiming for career growth

Reporting Structure: Likely reports to a senior manager or director given the strategic nature of the role

Work Arrangement: Hybrid, offering a balance between in-office and some remote flexibility

Growth Opportunities:

• Potential to specialize in various industry segments
• Engagement with international markets
• Career advancement within a globally recognized company

ASSUMPTION: The hybrid work arrangement likely offers a strong focus on balancing in-person collaboration with remote work flexibility.

🌍 Location & Work Environment

Office Type: Modern and collaborative office environment

Office Location(s): Almaty, Kazakhstan, with a network of offices in major global cities

Geographic Context:

• Strategic location in a major urban center
• Proximity to key business hubs in the region
• Accessible to a diverse talent pool

Work Schedule: Standard business hours with some flexibility, reflecting the company's commitment to work-life balance

ASSUMPTION: The office location in Almaty suggests opportunities to engage with dynamic local and regional markets.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening
• Phone or video interview with HR
• In-depth interview with hiring managers

Key Assessment Areas:

• Expertise in account management and client engagement
• Ability to analyze market trends and provide strategic insights
• Proficiency in communication and presentation skills

Application Tips:

• Highlight experience in strategic account management roles
• Demonstrate strong examples of client relationship success
• Prepare to discuss specific challenges and solutions in your previous roles

ATS Keywords: Account Management, Strategic Sales, Client Engagement, Market Research, Data Analytics

ASSUMPTION: Typical recruitment processes involve assessing client management success and strategic initiative impacts, emphasizing relevant experiences in applications.

🛠️ Tools & Technologies

• gfknewron platform for client engagement and analytics
• CRM systems for account management
• Market research and analytics tools

ASSUMPTION: Familiarity with analytics and CRM platforms is essential to effectively engage with the technology-driven aspects of the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation and growth
• Diversity, equity, and inclusion
• Client-first approach

Work Style:

• Collaborative and team-oriented
• Emphasis on data-driven decision making
• Adaptable to change and fast-paced environments

Self-Assessment Questions:

• How have you handled challenging client relationships in the past?
• What strategies do you use to stay updated with industry trends?
• Describe a successful team project you have led or participated in.

ASSUMPTION: Cultural fit is critical; candidates should identify with the company’s focus on data-driven innovation and client-centered services.

⚠️ Potential Challenges

• Balancing multiple client accounts and priorities
• Adapting to evolving market dynamics and client needs
• Maintaining up-to-date knowledge of cutting-edge analytics platforms
• Navigating complex internal collaboration among different business units

ASSUMPTION: The fast-paced environment requires candidates who are proactive learners and adept at managing diverse client expectations.

📈 Similar Roles Comparison

• This role is more strategic than typical account management roles.
• Heavier emphasis on using analytics to drive client decisions.
• Potential for international exposure and a broader client base compared to similar roles in smaller firms.

ASSUMPTION: Compared to other key account manager positions, this role likely involves greater strategic involvement and technological engagement.

📝 Sample Projects

• Developing a market insights report for a top FMCG client
• Leading a platform adoption strategy for a major retail account
• Conducting client workshops to showcase the latest analytics capabilities

ASSUMPTION: Sample projects involve high client interaction and strategic presentations, reflecting the role's emphasis on insights delivery.

❓ Key Questions to Ask During Interview

• What are the key objectives for this position in the first year?
• How does NielsenIQ support continued learning and professional growth?
• Can you describe the team structure and key collaboration points?
• What challenges has the team encountered with current clients?
• How does this role contribute to the larger company strategy?

ASSUMPTION: Questions should aim to clarify role objectives, team dynamics, and alignment with broader company objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant account management experience
• Prepare to discuss previous successes in market analytics and client engagement
• Follow up on your application with any specific questions
• Be ready for potential assessment activities or case studies

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.