Key Account Manager

📌 Core Information

🔹 Job Title: Key Account Manager

🔹 Company: Papaya Global

🔹 Location: Torfaen, United Kingdom

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025 08:23:05 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Nurturing and growing enterprise-level client relationships
• Collaborating with the Account Management Regional Lead
• Driving revenue through upselling and cross-selling
• Contributing to the development of RFPs and proposals

ASSUMPTION: The role of a Key Account Manager typically involves handling high-value clients, which may need advanced negotiation and communication skills beyond standard roles. This role might also require knowledge of financial or payroll systems due to Papaya Global's industry focus.

📋 Key Responsibilities

✅ Build and maintain strong client relationships by understanding their unique needs and addressing any escalations

✅ Drive revenue growth through upselling and cross-selling within client accounts

✅ Ensure exceptional service delivery by meeting and exceeding client expectations

✅ Collaborate with the Regional lead and stakeholders to support RFPs and RFIs

✅ Strive to achieve individual and team KPIs; ensure alignment with the Service Delivery team

ASSUMPTION: Responsibilities suggest an emphasis on both client relationship management and strategic sales development. The role likely requires frequent interaction with clients and internal teams, implying excellent coordination and communication skills.

🎯 Required Qualifications

Education: Bachelor's degree in business, marketing, or a related field

Experience: 2-5 years in account management

Required Skills:

• Excellent interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Proficiency with CRM software and project management tools
• Knowledge of Payroll, HRIS, or Fintech industries
• Strong organizational and time management skills

Preferred Skills:

• Availability and adaptability to work in a fast-paced environment
• Experience with high-level client servicing in the B2B sector

ASSUMPTION: Some preferred skills are inferred as they were not explicitly listed. For example, the fast-paced nature of a tech company implies a need for adaptability and rapid learning.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Competitive salary package (assumption based on industry standards)
• Comprehensive health benefits
• Opportunities for professional development

Working Hours: 40 hours per week, Monday to Friday

ASSUMPTION: The benefits are generalized based on typical offerings in a tech-driven, high-growth company environment. Actual benefits offered would need to be confirmed during the hiring process.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: 501-1,000 employees, indicating a mid-sized, growing organization with various career paths

Founded: 2016

Company Description:

• Aimed at streamlining global payroll and payments
• Provides a centralized platform for managing global employment
• Keeps companies compliant with changing international laws

Company Specialties:

• Global Payroll
• Multi-Country Payroll
• HR Compliance

Company Website: https://www.papayaglobal.com/

ASSUMPTION: Papaya Global's role in financial services suggests robust back-end support systems and likely collaboration with international HR/legal experts.

📊 Role Analysis

Career Level: Intermediate level, suitable for experienced professionals looking to step into a specialized role

Reporting Structure: Key Account Managers report to the Account Management Regional Lead

Work Arrangement: On-site

Growth Opportunities:

• Potential for internal promotions within the account management department
• Exposure to international clients offers learning opportunities
• Direct interaction with senior management could enhance strategic skills

ASSUMPTION: Given the international scope of Papaya Global, there are likely ample opportunities for cross-cultural interactions and project expansions.

🌍 Location & Work Environment

Office Type: Modern, likely tech-enabled workspaces in line with B2B tech companies

Office Location(s): Torfaen, United Kingdom

Geographic Context:

• The UK office location provides access to European markets
• Proximity to major transport links
• Potential for multicultural working environments

Work Schedule: Conventional business hours with potential for flexibility depending on client needs

ASSUMPTION: The geographic positioning suggests ease of connectivity and may provide opportunities to work with various international teams.

💼 Interview & Application Insights

Typical Process:

• Submit an application through the company website
• Initial screening interview
• Technical and role-specific interviews

Key Assessment Areas:

• Client relationship management skills
• Problem-solving capabilities
• Technical knowledge relating to payroll and fintech

Application Tips:

• Highlight relevant experience with B2B client management
• Demonstrate adaptability and quick decision-making skills
• Exhibit familiarity with the company's platform and offerings

ATS Keywords: Account Management, Client Relationships, Revenue Growth, Service Delivery, RFP Support

ASSUMPTION: The interview process likely incorporates assessments of technical skills and cultural fit, given the strategic nature of the role.

🛠️ Tools & Technologies

• CRM software
• Project management tools
• Payroll and HRIS systems

ASSUMPTION: Proficiency in tech solutions related to CRM and project management is assumed critical, given the nature of the company's operations.

👔 Cultural Fit Considerations

Company Values:

• Innovation and performance
• Global compliance and integrity
• Collaboration and respect

Work Style:

• Fast-paced, tech-savvy environment
• Focus on strategic growth and client satisfaction
• High adaptability to change

Self-Assessment Questions:

• Do I thrive in high-growth environments?
• Can I manage complex client relationships effectively?
• Am I comfortable with continuous learning and adaptation?

ASSUMPTION: The company's innovative and high-growth environment suggests a preference for dynamic, self-motivated individuals who are able to align with global business practices.

⚠️ Potential Challenges

• Handling complex, high-stake client accounts
• Navigating multi-national compliance issues
• Balancing rapid growth with quality service delivery
• Working across different time zones

ASSUMPTION: The role might present challenges typical in a high-growth international tech company, such as scaling operations while maintaining a high service standard.

📈 Similar Roles Comparison

• Higher complexity and client demands compared to standard account management roles
• Greater emphasis on leveraging technology for client interactions
• Focus on comprehensive global solutions rather than localized services

ASSUMPTION: The international aspect and technology integration set this role apart from traditional account management positions.

📝 Sample Projects

• Developing a tailored client onboarding experience for an international client
• Contributing to a regional strategy for streamlining payroll systems
• Leading cross-departmental initiatives to enhance client satisfaction metrics

ASSUMPTION: Projects are likely to involve significant cross-functional collaboration and innovation based on global client needs.

❓ Key Questions to Ask During Interview

• How does Papaya Global support professional growth and development within the company?
• What are the most common challenges Key Account Managers face here?
• How does the company handle the evolving compliance requirements in each of its markets?
• Can you describe a typical day in this role?
• What impact do Key Account Managers have on the strategic goals of the company?

ASSUMPTION: The answers to these questions would provide insight into both the strategic impact and daily realities of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and key skills
• Prepare a list of references to provide upon request
• Complete any required assessment tests as instructed
• Be prepared to discuss previous experiences in client management and technology integration

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.