📌 Core Information
🔹 Job Title: Key Account Manager
🔹 Company: SumUp
🔹 Location: Santiago, Región Metropolitana, Chile
🔹 Job Type: On-site
🔹 Category: 💼 Account Management
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Managing a portfolio of high-value clients to improve retention rates.
- Acting as the primary point of contact for client queries and issues.
- Conducting meetings and visits to meet client needs and resolve critical points.
- Maintaining constant communication to understand client challenges.
ASSUMPTION: The job involves both proactive client engagement and reactive problem resolution, aligning with typical industry practices for account management roles where client retention is a focus.
📋 Key Responsibilities
✅ Manage a portfolio of high-value clients, maintaining constant communication and addressing their needs.
✅ Act as the primary contact for client queries, ensuring timely and effective resolutions.
✅ Conduct outbound communications to understand and address client pain points.
✅ Identify retention bottlenecks and proactively propose improvements.
✅ Collaborate with other departments to enhance client experience and retention.
✅ Identify and execute cross-selling opportunities to increase product adoption.
✅ Provide exceptional service to maintain a high level of client satisfaction.
ASSUMPTION: It is assumed that the role requires frequent interaction with clients both remotely and in person, typical for a Key Account Manager position, to ensure client satisfaction and retention.
🎯 Required Qualifications
Education: Not specified
Experience: 2-5 years in a similar field
Required Skills:
- Disciplined approach to managing client portfolios
- Data-driven decision-making abilities
- Autonomous decision-making and adaptability
- Excellent verbal and written communication skills
- Empathy and stress tolerance
Preferred Skills:
- Knowledge of Salesforce/SOAP/GSheets
- Service-oriented mindset and teamwork abilities
ASSUMPTION: It is assumed that a formal education requirement is not specified, typical for positions where experience and skills are heavily prioritized.
💰 Compensation & Benefits
Salary Range: Not specified
Benefits:
- Opportunities for professional development
- Engaging work environment with a collaborative team
- Potential for career advancement within a growing global company
Working Hours: 40 hours per week
ASSUMPTION: Specific salary details are not provided, a common occurrence in job listings where compensation is negotiated based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, a sector with robust growth and innovation opportunities globally.
Company Size: 1,001-5,000 employees, indicating a well-established organization with resources for employee development.
Founded: 2012
Company Description:
- A global fintech company committed to small business empowerment.
- An inclusive and diverse workplace recognized as a top global employer for inclusion.
- A dedication to social responsibility initiatives, including environmental and educational support.
Company Specialties:
- Mobile payments and card reader solutions
- Point of sale systems
- Business and digital payment solutions
Company Website: https://sumup.co.uk
ASSUMPTION: The company's description suggests a dynamic and supportive environment, ideal for professionals eager to contribute to innovative financial technologies.
📊 Role Analysis
Career Level: Mid-level position suited for professionals with 2-5 years of experience.
Reporting Structure: Typically reports to senior management within the retention or client services department.
Work Arrangement: On-site, indicating a need for regular in-office collaboration.
Growth Opportunities:
- Potential for advancement within client management roles.
- Exposure to diverse business functions enhancing career development.
- Opportunity to work within a global company with a broad market reach.
ASSUMPTION: The role offers significant professional growth potential, especially in collaborative and innovative projects, typical of SumUp's culture.
🌍 Location & Work Environment
Office Type: Corporate office setting with modern amenities.
Office Location(s): Santiago, Chile office hub.
Geographic Context:
- Strategically located in a major urban center.
- Accessible public transportation and amenities nearby.
- Diverse cultural and economic environment offering vibrant lifestyle options.
Work Schedule: Standard work hours with expectations of in-person collaboration.
ASSUMPTION: The position is likely based in a dynamic business district, creating abundant opportunities for networking and professional engagement.
💼 Interview & Application Insights
Typical Process:
- Application submission via company career portal.
- Initial screening by HR or recruitment team.
- Technical interview focusing on client management skills.
Key Assessment Areas:
- Client relationship management experience
- Ability to work under pressure and solve problems efficiently
- Interpersonal and communication skills
Application Tips:
- Highlight experience in client retention and account management.
- Prepare to discuss specific examples of problem-solving and teamwork.
- Emphasize your adaptability and learning agility in diverse environments.
ATS Keywords: Account Management, Retention, Client Relationship, Salesforce, Data-driven
ASSUMPTION: The selection process emphasizes practical skills and experience in client management crucial for the role's success.
🛠️ Tools & Technologies
- Salesforce
- Google Sheets
- SOAP APIs
ASSUMPTION: Familiarity with these tools is essential for efficient data management and client interaction, key elements of the role.
👔 Cultural Fit Considerations
Company Values:
- Inclusivity and diversity
- Commitment to innovation and empowerment
- Community support and environmental responsibility
Work Style:
- Collaborative and team-oriented environment
- Emphasis on client satisfaction and proactive service delivery
- Adaptability to change and openness to feedback
Self-Assessment Questions:
- How do you handle high-pressure situations with clients?
- Can you provide examples of when you successfully retained a challenging client?
- What strategies do you use to ensure client satisfaction?
ASSUMPTION: Candidates should align with a culture that prioritizes client engagement and innovative solutions, consistent with SumUp's values.
⚠️ Potential Challenges
- Managing high-volume client portfolios efficiently
- Navigating complex client issues with limited resources
- Ensuring cross-departmental collaboration for client solutions
- Adapting to ongoing updates in fintech services
ASSUMPTION: Challenges reflect common issues in fast-paced account management roles within the dynamic fintech industry.
📈 Similar Roles Comparison
- Compared to a general Account Manager, this role has a stronger emphasis on client retention.
- Similar roles may offer more flexible work arrangements, but this role requires on-site presence to facilitate communication and collaboration.
- Opportunities for growth may be more proactive in fintech sectors rather than traditional industries.
ASSUMPTION: The role is typical for retention-focused positions in fintech, requiring specific skills in client management and the use of digital tools.
📝 Sample Projects
- Developing a client feedback mechanism to enhance service delivery.
- Implementing a cross-selling strategy to increase product adoption.
- Conducting workshops for merchants on best practices in using SumUp's services.
ASSUMPTION: Projects are aligned with enhancing client engagement and retention, key objectives for the role.
❓ Key Questions to Ask During Interview
- What are the main challenges in retaining merchants for SumUp?
- How does SumUp measure success in client retention?
- What opportunities are there for professional development within the company?
- Can you describe a typical day in this role?
- What is the company culture like in the Santiago office?
ASSUMPTION: These questions help candidates understand company expectations and the potential for career development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the SumUp careers page.
- Prepare a resume that highlights relevant experience in client management.
- Be ready to discuss your approach to retention strategies during interviews.
- Demonstrate adaptability and a proactive problem-solving attitude.
- Showcase your technological proficiency in relevant tools.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
