Key Account Manager

📌 Core Information

🔹 Job Title: Key Account Manager

🔹 Company: Bolt Technology

🔹 Location: Nairobi, Nairobi City, Kenya

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 3 years minimum

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing and expanding relationships with key accounts in the restaurant industry.
• Proactively identifying new business opportunities and ensuring operational performance.
• Developing account plans to increase business volumes and profitability.
• Renegotiating contract terms and managing marketing activities with partners.

ASSUMPTION: The role requires strong interpersonal skills to manage and grow key account relationships, alongside the ability to drive business growth through strategic planning and operational excellence.

📋 Key Responsibilities

✅ Account Management: Manage and expand relationships with existing key accounts, ensuring they meet operational KPIs and drive growth.

✅ Campaign Performance: Improve and monitor campaign processes to enhance monthly performance.

✅ Account Planning: Create strategic account plans to boost volumes and profitability.

✅ Reporting: Prepare monthly reports, providing consultations for improvements and growth.

✅ Contract Negotiation: Regularly renegotiate terms and commission rates for growth.

✅ Marketing Activities: Collaborate on marketing initiatives like banners and communications with partners.

ASSUMPTION: The responsibilities emphasize strong leadership and negotiation skills, as well as the strategic development of partner relationships to achieve business objectives.

🎯 Required Qualifications

Education: Not specified; typical expectation could be a bachelor's degree in Business Management or a related field.

Experience: Minimum of 3 years in account management, business consultancy, or similar, especially within the restaurant industry.

Required Skills:

• Data interpretation for generating business insights
• Strong communication and negotiation skills in English
• Excellent organizational skills and problem-solving capabilities

Preferred Skills:

• Experience in a tech or food tech environment
• Proven track record of working in fast-paced, dynamic organizations

ASSUMPTION: Preferred skills may involve experience with specific software tools or methodologies used in account management, emphasizing adaptability in tech-driven environments.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive and commensurate with experience in the industry.

Benefits:

• Potential for stock options and competitive salary packages
• Career growth opportunities and professional development
• Health and wellness perks

Working Hours: Standard 40-hour workweek with a hybrid arrangement requiring at least 3 days in the office.

ASSUMPTION: Compensation packages are designed to attract top talent and may include bonuses or performance incentives depending on company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, Mobility Services

Company Size: 1,001-5,000 employees; indicative of a well-established firm with significant resources and opportunities for personal development.

Founded: 2013

Company Description:

• Innovating urban transportation solutions with less reliance on personal cars
• Engaging over 200 million customers worldwide
• Fostering a dynamic community of drivers and couriers with career opportunities

Company Specialties:

• Ride-hailing and mobility services
• Micro-mobility solutions
• Food technology integration

Company Website: http://bolt.eu

ASSUMPTION: Bolt is highly innovative, providing various mobility options, and encourages diverse perspectives and skillsets in its workforce to fuel growth and innovation.

📊 Role Analysis

Career Level: Mid-level managerial position with significant responsibility for strategic account management.

Reporting Structure: Likely reports to the Regional Manager or Director within the Bolt Food Team.

Work Arrangement: Hybrid model, fostering robust teamwork while allowing flexibility.

Growth Opportunities:

• Expand professional expertise in a fast-growing tech company
• Potential to lead larger account teams or expand into regional roles
• Upskilling through exposure to various facets of business operations

ASSUMPTION: Career advancement is likely influenced by performance and the ability to innovate within key account roles.

🌍 Location & Work Environment

Office Type: Dynamic office setting with a strong emphasis on collaboration and innovation.

Office Location(s): Nairobi, Kenya

Geographic Context:

• Nairobi as a vibrant tech hub in Africa with diverse cultural influence
• Proximity to major market centers and potential for business expansion
• Rich with networking opportunities within the tech community

Work Schedule: Hybrid with emphasis on in-office days for team cohesion.

ASSUMPTION: Bolt’s Nairobi office serves as a critical strategic point for its operations in Africa, offering unique opportunities for regional collaboration.

💼 Interview & Application Insights

Typical Process:

• Initial application and resume screening
• Preliminary HR interview to assess basic fit
• Technical or role-specific interview with team leads

Key Assessment Areas:

• Experience and success in similar roles
• Ability to interpret data and drive strategic decisions
• Communication and interpersonal skills

Application Tips:

• Highlight achievements in similar industries
• Demonstrate problem-solving and innovative strategic thinking
• Show adaptability to dynamic business environments

ATS Keywords: Account Management, Business Development, Negotiation, Communication, Data Analysis

ASSUMPTION: The application process is competitive, valuing diverse experiences and demonstrated strategic impact in past roles.

🛠️ Tools & Technologies

• CRM platforms like Salesforce
• Data analytics software such as Excel or Tableau
• Communication tools like Slack or Microsoft Teams

ASSUMPTION: Technology literacy is essential, with a preference for candidates familiar with advanced data handling and communication software.

👔 Cultural Fit Considerations

Company Values:

• Innovation and agility within the tech field
• Commitment to diversity and inclusiveness
• Empowerment and collaboration for impactful results

Work Style:

• Fast-paced with a focus on results
• Entrepreneurial spirit supported by cross-functional teams
• Open communication and continuous improvement

Self-Assessment Questions:

• Am I comfortable working in a constantly evolving tech environment?
• Do I have the ability to build and maintain strong client relationships?
• Can I leverage data insights to strategically advance business goals?

ASSUMPTION: Cultural fit is critical, with emphasis on candidates who thrive in dynamic, diverse, and scalable settings.

⚠️ Potential Challenges

• Managing multiple accounts with high expectations
• Staying updated with the latest tech trends in mobility and food tech
• Adapting to rapidly changing business needs
• Ensuring alignment of partnership goals with company objectives

ASSUMPTION: Challenges focus on the adaptability of candidates to offer innovative solutions while managing key account pressures.

📈 Similar Roles Comparison

• Higher focus on operational KPIs compared to general account management roles.
• Greater emphasis on strategic contract negotiations and marketing activities.
• Integration with tech-driven business insights more pronounced in key account positions.

ASSUMPTION: Similar roles may vary primarily in their scope and scale of impact within the organization.

📝 Sample Projects

• Implementation of successful marketing campaigns for key partners.
• Redesign of account management strategies resulting in increased profitability.
• Development of data-driven performance reports for continuous improvement.

ASSUMPTION: Sample projects typically involve cross-functional collaboration and showcase leadership in scaling operations.

❓ Key Questions to Ask During Interview

• What is the long-term vision for the key accounts I will manage?
• How does Bolt measure success in account management roles?
• What tools and resources are available to aid in data interpretation and decision-making?
• How does Bolt foster continuous learning and development for account managers?
• Can you highlight a successful key account management strategy previously used at Bolt?

ASSUMPTION: The questions are designed to provide insight into company strategy, support systems, and the impact of strategic roles.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience in account management and the restaurant industry
• Prepare examples of past successes in similar roles
• Demonstrate your understanding of Bolt’s mission during the interview process
• Follow up promptly after interviews to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.