Key Account Manager - Logistics | Cape Town

📌 Core Information

🔹 Job Title: Key Account Manager - Logistics

🔹 Company: Salesworx

🔹 Location: Cape Town, Western Cape, South Africa

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 24 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the primary point of contact for clients in the logistics sector
• Managing, overseeing, and maintaining client accounts for retention and growth
• Enhancing operational efficiency within client interactions
• Ensuring profitability and satisfaction of client accounts

ASSUMPTION: The job entails comprehensive oversight of key client accounts, likely necessitating close collaboration with other departments to align client needs with service delivery.

📋 Key Responsibilities

✅ Meet organic business development and client retention targets

✅ Seek opportunities to upsell to existing clients

✅ Negotiate and implement rate increases in line with company pricing and industry standards

✅ Contribute to strategic account management plans

✅ Assess and gauge client profitability

✅ Foster and maintain strong customer relationships, addressing concerns promptly

✅ Participate in monthly check-ins with clients

✅ Manage and monitor client accounts for timely payments and debt reduction

✅ Build effective relationships with stakeholders to meet business requirements and support excellent customer service

ASSUMPTION: The role includes strategic account planning and direct interactions with multiple organizational layers, requiring strong interpersonal skills.

🎯 Required Qualifications

Education: Customer Management or Sales certification/qualification

Experience: Minimum of 5 years in sales experience, specifically in logistics/road freight

Required Skills:

• Verbal and written communication skills
• Prioritization and organizational skills
• Interpersonal and relationship-building skills
• Time management and problem-solving skills
• Decision-making and negotiation skills
• Proficiency in MS Office suite

Preferred Skills:

• Advanced customer service techniques
• Experience with CRM software

ASSUMPTION: Proficiency in additional languages may be beneficial given the South African market’s diversity.

💰 Compensation & Benefits

Salary Range: R28,000 - R35,000 monthly

Benefits:

• Company Cellphone provided
• Fuel costs covered by the company
• Potential for commission or bonus based on performance

Working Hours: 40 hours per week

ASSUMPTION: Compensation might vary slightly depending on experience level and performance incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Business Consulting and Services

Company Size: 2-10 employees, indicating a small, close-knit working environment

Founded: Not Specified

Company Description:

• Focus on growth acceleration for small businesses
• Experts in sales strategy and implementation
• Hands-on approach to consulting and training

Company Specialties: Not Specified

Company Website: www.salesworx.co.za

ASSUMPTION: The company likely values innovation and continuous growth, supporting employees to achieve aggressive yet realistic goals.

📊 Role Analysis

Career Level: Mid to Senior, focusing on strategic account management and leadership

Reporting Structure: Reports to the Director of Sales or a senior executive

Work Arrangement: On-site with potential field visits to clients

Growth Opportunities:

• Advancement to senior account management roles
• Opportunity to develop key client accounts
• Potential for leadership roles within the sales team

ASSUMPTION: Opportunities for growth may be tied to sales performance and client retention metrics.

🌍 Location & Work Environment

Office Type: Modern, potentially located within a business district

Office Location(s): Cape Town, Western Cape

Geographic Context:

• Cape Town is a major commercial hub with diverse industries
• Access to a broad network of logistics and transport services
• Dynamic cultural and economic environment

Work Schedule: Monday to Friday, standard business hours

ASSUMPTION: Use of Cape Town’s economic landscape to foster client relationships may be significant.

💼 Interview & Application Insights

Typical Process:

• Submit application
• Preliminary screening via phone or video call
• First interview with hiring team
• Assessment or task related to account management
• Final interview with senior management

Key Assessment Areas:

• Client relationship management capabilities
• Problem-solving and decision-making prowess
• Sales strategy and negotiation skills

Application Tips:

• Highlight sales achievements and client management experience
• Demonstrate knowledge of the logistics industry
• Prepare to discuss strategic thinking and customer service strategies

ATS Keywords: Key Account Management, Logistics Sales, Customer Retention, Account Growth, Negotiation

ASSUMPTION: Strong emphasis on sales results and client interaction strategies in the interview process.

🛠️ Tools & Technologies

• CRM software
• MS Office Suite
• ERP systems (assumed relevant in logistics)

ASSUMPTION: The role will likely involve regular use of professional sales and management software.

👔 Cultural Fit Considerations

Company Values:

• Commitment to client success
• Innovative solutions
• Team collaboration

Work Style:

• Proactive and self-motivated
• Ability to work under pressure
• Team-oriented but independent in task execution

Self-Assessment Questions:

• How do I handle customer complaints?
• What strategies do I use to upsell clients?
• Can I work effectively with cross-functional teams?

ASSUMPTION: Cultural alignment includes adaptability to small teams and openness to innovative practices.

⚠️ Potential Challenges

• Managing diverse client needs in a competitive industry
• Balancing sales targets with client satisfaction
• Working in a small team with large responsibilities
• Navigating industry-specific challenges such as logistics disruptions

ASSUMPTION: Role-specific challenges include adjusting to dynamic client needs and economics in the logistics sector.

📈 Similar Roles Comparison

• Typically involves travel to meet with clients
• Greater emphasis on account management versus typical sales roles
• Focused on high-stakes client interactions

ASSUMPTION: Similar roles might not emphasize logistics-specific strategies as heavily.

📝 Sample Projects

• Introducing a new client onboarding process
• Developing a client profitability analysis tool
• Implementing customer feedback programs to enhance satisfaction

ASSUMPTION: Projects will likely aim at improving client engagement and operational efficiencies.

❓ Key Questions to Ask During Interview

• What are the current challenges facing your key accounts?
• How does this position integrate with the company's overall strategy?
• What metrics are used to measure success in this role?
• How does Salesworx support career development for account managers?
• Can you describe a successful strategy used by past account managers here?

ASSUMPTION: Insightful questions during an interview will help demonstrate strategic thinking and a client-focused mindset.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant sales achievements in logistics
• Include a cover letter that outlines your client management strategies
• Be prepared for a phone screening followed by in-person interviews
• Research Salesworx and its approach to logistics consulting thoroughly

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.