Key Account Manager-Remote

📌 Core Information

🔹 Job Title: Key Account Manager - Remote

🔹 Company: Intertek Global

🔹 Location: Arlington Heights, Illinois, United States (Remote)

🔹 Job Type: Full time

🔹 Category: Account Management, Sales

🔹 Date Posted: April 18, 2025

🔹 Experience Level: 2-4 years

🔹 Remote Status: Remote (100%)

🚀 Job Overview

Key aspects of this role include:

• Serving as the liaison between customers and Intertek global operations
• Managing customer requirements and ensuring consistent execution
• Driving revenue growth and strategic partnerships
• Providing technical regulatory support and quality assurance
• Traveling 20-25% of the time for domestic and international meetings

ASSUMPTION: This role requires a balance of strong customer service, technical knowledge, and strategic thinking to succeed.

📋 Key Responsibilities

✅ Serve as the primary point of contact between customers and Intertek global operations

✅ Manage or supervise activities of customer on-site staff (Account Coordinator) where applicable

✅ Document and communicate client requirements and work instructions to Intertek global network

✅ Develop and maintain strategic partnerships with clients

✅ Perform random reviews of test reports to ensure consistency and accuracy

✅ Keep current on relevant product regulatory, safety, and quality performance requirements

✅ Provide technical regulatory support and quality assurance

✅ Participate in routine quality and safety meetings with QA engineers and other stakeholders

✅ Oversee project milestones and ensure turnaround times are met

✅ Create and deliver client presentations for quarterly business review meetings

✅ Prepare sales reports, forecasts, and provide regular account status updates through established CRM system

✅ Organize or host seminars/webinars to provide training to clients and vendors

ASSUMPTION: This role involves a mix of customer-facing, strategic, and operational tasks, requiring strong organizational skills and adaptability.

🎯 Required Qualifications

Education: Bachelor’s Degree in a related area

Experience: 2-4 years of directly related experience with direct customer interaction

Required Skills:

• Excellent customer service and interpersonal skills
• Excellent written and oral communication skills
• Effective time management and organizational skills
• Proficiency in MS Office
• Strong organizational and time management skills
• Physical dexterity/mobility to travel

Preferred Skills:

• Experience in toy, retail, or hardline product safety

ASSUMPTION: Candidates with experience in relevant industries or account management roles may have an advantage in this position.

💰 Compensation & Benefits

Salary Range: $73,000 - $85,000 plus sales incentives. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

Benefits:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Generous vacation / sick time (PTO)
• Tuition reimbursement

Working Hours: Full-time hours, 8:30 am to 5:00 pm local time

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Intertek is a leading provider of Total Quality Assurance solutions to industries worldwide, with a focus on safety, quality, and sustainability.

Company Size: Intertek is a large organization with over 10,000 employees globally. This size offers opportunities for career growth and diverse experiences.

Founded: Intertek was founded in 1885 and has since grown into a global leader in its industry.

Company Description:

• Intertek offers a wide range of services, including testing, inspection, and certification, to ensure the quality, safety, and performance of products and systems
• The company operates in various industries, such as building and construction, energy, and consumer goods
• Intertek is committed to sustainability and has implemented programs to reduce its environmental impact and contribute to a more sustainable future

Company Specialties:

• Sustainability
• Building & Construction
• Risk Management
• Quality and Performance
• Regulatory compliance
• Testing
• Inspection
• Supply Chain
• Alternative energies
• Oil & Gas
• Medical and pharmaceutical
• Electrical products
• Textiles
• Consumer goods
• Certification
• Environmental
• Transportation technologies
• Agriculture and food
• Safety
• and Energy

Company Website: http://www.intertek.com

ASSUMPTION: Intertek's extensive experience and global presence provide a stable and supportive work environment for employees.

📊 Role Analysis

Career Level: This role is at the mid-level of the career ladder, offering opportunities for growth and development.

Reporting Structure: The Key Account Manager reports directly to the Global Account Manager.

Work Arrangement: This role is 100% remote, with the expectation to travel 20-25% of the time for domestic and international meetings.

Growth Opportunities:

• Expanding industry knowledge and expertise
• Developing leadership and management skills
• Advancing to senior account management or other related roles

ASSUMPTION: Successful candidates will have a strong desire to learn and grow within the organization, taking advantage of the opportunities provided.

🌍 Location & Work Environment

Office Type: Remote (100%)

Office Location(s): Arlington Heights, Illinois, United States

Geographic Context:

• Arlington Heights is a suburb of Chicago, offering a mix of urban and suburban living
• The area has a diverse range of housing options, restaurants, and entertainment venues
• Chicago offers numerous cultural attractions, including museums, theaters, and sports teams

Work Schedule: Full-time hours, 8:30 am to 5:00 pm local time, with flexibility for occasional evening or weekend work as needed

ASSUMPTION: The remote work arrangement offers candidates the flexibility to balance work and personal life, while the travel requirement provides opportunities to build professional networks and gain international experience.

💼 Interview & Application Insights

Typical Process:

• Phone or video screening
• Behavioral and situational interviews
• Final interview with the hiring manager
• Background check and reference verification

Key Assessment Areas:

• Customer service skills
• Communication and presentation skills
• Problem-solving abilities
• Strategic thinking and planning
• Adaptability and time management

Application Tips:

• Highlight relevant industry experience and transferable skills
• Tailor your resume and cover letter to emphasize your fit for this role
• Prepare examples of your account management, customer service, and problem-solving skills
• Research Intertek's industry and company culture to demonstrate your understanding and enthusiasm

ATS Keywords: Account Management, Customer Service, Sales, Strategic Planning, Quality Assurance, Technical Support, Regulatory Compliance, Project Management, Training, Presentation Skills

ASSUMPTION: The interview process will focus on assessing the candidate's fit for the role, as well as their cultural fit with Intertek's values and work environment.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Video conferencing tools (e.g., Zoom, Microsoft Teams)

ASSUMPTION: Familiarity with these tools is expected, and candidates should be comfortable using them to perform their job effectively.

👔 Cultural Fit Considerations

Company Values:

• Quality
• Safety
• Sustainability
• Integrity
• Expertise
• Collaboration
• Innovation

Work Style:

• Customer-focused
• Collaborative
• Adaptable
• Proactive
• Results-driven

Self-Assessment Questions:

• Do you have a strong commitment to customer service and satisfaction?
• Are you comfortable working in a remote environment and managing your time effectively?
• Do you have the ability to build and maintain strategic partnerships with clients?
• Are you comfortable with occasional travel and adapting to different work environments?

ASSUMPTION: Successful candidates will demonstrate a strong fit with Intertek's values and work style, as well as a genuine enthusiasm for the company's mission and vision.

⚠️ Potential Challenges

• Managing multiple client relationships and priorities simultaneously
• Balancing strategic planning with day-to-day operational tasks
• Occasional travel requirements
• Adapting to a remote work environment
• Keeping up with industry regulations and trends

ASSUMPTION: Successful candidates will be able to manage these challenges effectively and use them as opportunities for growth and development.

📈 Similar Roles Comparison

• This role is similar to other account management positions, but with a focus on technical regulatory support and quality assurance
• Unlike other roles, this position requires a balance of strategic thinking and operational tasks
• Career progression in this role may lead to senior account management or related positions within Intertek

ASSUMPTION: Candidates should consider their long-term career goals and how this role fits into their overall career development plan.

📝 Sample Projects

• Developing and implementing a strategic account plan for a key client
• Managing a complex product recall and ensuring regulatory compliance
• Organizing and hosting a webinar on regulatory changes for clients and vendors

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from strategic planning to operational tasks.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the overall account management strategy for the company?
• What opportunities are there for professional development and growth within the organization?
• How does the company support work-life balance for remote employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare examples of your account management, customer service, and problem-solving skills for the interview
• Research Intertek's industry and company culture to demonstrate your understanding and enthusiasm
• Follow up with the hiring manager one week after the interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.