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Key Account Store Operations Specialist - Out Of Home

Too Good To Go
Full-time
On-site
London, City of, United Kingdom
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Key Account Store Operations Specialist - Out Of Home

πŸ”Ή Company: Too Good To Go

πŸ”Ή Location: London, England, United Kingdom

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Environmental Services

πŸ”Ή Date Posted: 2025-04-04

πŸ”Ή Experience Level: Entry-level (0-2 years)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Directly engaging with key partner stores to optimize performance and reduce food waste
  • Providing training, support, and administrative tasks to enhance the store experience
  • Working with a portfolio of prominent brands within the Out Of Home business segment
  • Collaborating with cross-functional teams on special projects across various segments
  • Contributing to Too Good To Go's mission to fight food waste and reduce its impact on the environment

ASSUMPTION: This role requires strong communication skills, a proactive mindset, and the ability to handle repetitive tasks. Previous experience is not required, but a passion for Too Good To Go's mission is essential.

πŸ“‹ Key Responsibilities

βœ… Support stores to use Too Good To Go and our systems, providing training to new managers and staff

βœ… Engage store managers and staff on fighting food waste

βœ… Ensure stores are maximising their supply so no food is being wasted

βœ… Identify feedback trends from conversations with stores and escalate to the Key Account Store Operations Manager

βœ… Ensure stores have a good experience with our customers and take action to improve store quality

βœ… Administrative tasks, including mass updates for public holidays, and ensuring store information is up to date and accurate

βœ… Collaborate with the team on large projects, such as the roll out of new key accounts, and onboarding & training new stores

ASSUMPTION: The role involves a mix of customer-facing tasks, administrative duties, and collaborative projects. Strong communication and organizational skills are crucial for success in this position.

🎯 Required Qualifications

Education: No specific education required, but a relevant degree or certification would be an asset

Experience: No specific experience required, but relevant experience in customer service, retail, or a similar field would be beneficial

Required Skills:

  • Care for Too Good To Go's mission to fight food waste
  • Excellent communication skills (both verbal and written)
  • First experience with data is preferred
  • A positive and proactive mindset
  • Strong team-player attitude
  • Empathetic and patient approach
  • Comfortable handling repetitive tasks

Preferred Skills:

  • Previous experience in a similar role
  • Fluency in additional languages

ASSUMPTION: While previous experience is not required, candidates with relevant experience in customer service, retail, or a similar field may have an advantage in this role.

πŸ’° Compensation & Benefits

Salary Range: Β£22,000 - Β£26,000 per annum (based on industry standards for entry-level roles in London)

Benefits:

  • Private business health insurance
  • Cycle to Work scheme
  • 25 days of annual leave, plus UK Bank Holidays
  • Christmas Eve and New Year's Eve off
  • Performance-related bonus

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for the role)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level roles in London. The actual salary may vary depending on the candidate's skills and experience.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Too Good To Go operates in the environmental services sector, focusing on reducing food waste and its impact on the climate

Company Size: Too Good To Go has 1,001-5,000 employees globally, with offices in multiple countries. This size allows for a dynamic and collaborative work environment while providing ample opportunities for growth and development

Founded: Too Good To Go was founded in 2015, making it a relatively young and fast-growing company

Company Description:

  • Too Good To Go is a certified B Corporation and the world's largest food waste-fighting app
  • The company connects stores with unsold, surplus food to consumers who buy and enjoy it, reducing food waste and its environmental impact
  • Too Good To Go also creates educational tools, finds new business solutions, and even changes legislation to further reduce food waste

Company Specialties:

  • Food waste reduction
  • Sustainability
  • Social impact
  • Technology and app development

Company Website: http://toogoodtogo.org/en

ASSUMPTION: Too Good To Go's mission-driven approach and commitment to sustainability make it an attractive employer for candidates passionate about making a positive impact on the environment.

πŸ“Š Role Analysis

Career Level: This role is an entry-level position, providing an excellent opportunity for candidates to start their career in a dynamic and impactful field

Reporting Structure: The Key Account Store Operations Specialist reports directly to a Key Account Store Operations Manager - Out of Home

Work Arrangement: This is an on-site role, based in Too Good To Go's London office. The role may require occasional travel to meet with key partner stores

Growth Opportunities:

  • Progression within the Store Operations team or other departments as the company grows
  • Expansion of responsibilities and leadership opportunities as the candidate develops their skills and experience
  • Potential to work on cross-functional projects and gain exposure to various aspects of the business

ASSUMPTION: Too Good To Go's fast-paced growth and dynamic work environment provide ample opportunities for candidates to grow both personally and professionally.

🌍 Location & Work Environment

Office Type: Too Good To Go's London office is located in the heart of Shoreditch, providing a vibrant and creative work environment

Office Location(s): The City Arcade, Curtain Road, London, England EC2A 3LT

Geographic Context:

  • London is a major global city with a diverse and multicultural population
  • The city offers a wide range of cultural, entertainment, and recreational opportunities
  • London has an extensive public transportation system, making it easy to commute to and from the office

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 5:30 PM. However, the role may require flexibility to accommodate the needs of key partner stores

ASSUMPTION: The dynamic and vibrant work environment at Too Good To Go's London office, combined with the city's diverse cultural offerings, makes it an attractive location for candidates.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening with the hiring manager
  • In-person or video interview with the team
  • Final interview with the manager or director

Key Assessment Areas:

  • Communication skills (both verbal and written)
  • Problem-solving abilities
  • Cultural fit with Too Good To Go's mission and values
  • Adaptability and willingness to learn

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant skills and experience for this role
  • Demonstrate your passion for Too Good To Go's mission and commitment to reducing food waste
  • Showcase your strong communication skills through clear and concise writing in your cover letter

ATS Keywords: Food waste, store operations, key account management, customer engagement, training, administrative tasks, sustainability, environmental impact, entry-level, on-site, London

ASSUMPTION: Too Good To Go's application process is designed to assess candidates' communication skills, problem-solving abilities, and cultural fit with the company's mission and values.

πŸ› οΈ Tools & Technologies

  • Too Good To Go's proprietary app and systems
  • Customer relationship management (CRM) software
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Drive, Google Docs)

ASSUMPTION: The tools and technologies required for this role are primarily customer relationship management and communication platforms, as well as standard office software.

πŸ‘” Cultural Fit Considerations

Company Values:

  • We Win Together
  • We Raise the Bar
  • We Keep It Simple
  • We Build A Legacy
  • We Care

Work Style:

  • Collaborative and team-oriented
  • Dynamic and fast-paced
  • Mission-driven and passionate about reducing food waste
  • Adaptable and willing to learn

Self-Assessment Questions:

  • Do you share Too Good To Go's passion for fighting food waste and reducing its environmental impact?
  • Are you comfortable working in a dynamic and fast-paced environment?
  • Do you possess strong communication skills and the ability to build relationships with key partner stores?

ASSUMPTION: Too Good To Go's company culture is mission-driven, collaborative, and dynamic, with a strong focus on reducing food waste and its environmental impact.

⚠️ Potential Challenges

  • The role may require occasional travel to meet with key partner stores
  • The work may involve handling repetitive tasks, which can be challenging at times
  • The role may require flexibility in working hours to accommodate the needs of key partner stores
  • The London office is located in a bustling and vibrant area, which may be noisy or busy at times

ASSUMPTION: While Too Good To Go offers a dynamic and engaging work environment, candidates should be aware of the potential challenges and ensure they are comfortable with them.

πŸ“ˆ Similar Roles Comparison

  • This role is unique in its focus on reducing food waste and its environmental impact through direct engagement with key partner stores
  • Similar roles in other industries may involve customer service, retail, or account management, but may not have the same focus on sustainability and environmental impact
  • Career progression in this role may lead to opportunities in store operations, account management, or other related fields within Too Good To Go or other organizations

ASSUMPTION: This role is unique in its focus on reducing food waste and its environmental impact, making it an attractive opportunity for candidates passionate about sustainability and social impact.

πŸ“ Sample Projects

  • Developing and implementing a training program for new store managers and staff
  • Identifying trends in store feedback and collaborating with the team to improve store quality and customer experience
  • Working on special projects, such as the roll out of new key accounts or onboarding and training new stores

ASSUMPTION: The sample projects listed are representative of the types of tasks and responsibilities the Key Account Store Operations Specialist may encounter in this role.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does this role contribute to Too Good To Go's mission to fight food waste and reduce its environmental impact?
  • What opportunities are there for growth and development within the Store Operations team or other departments?
  • How does Too Good To Go support work-life balance for its employees?
  • What is the typical career path for someone in this role, and what opportunities might there be for progression?

ASSUMPTION: Asking insightful questions during the interview process demonstrates your interest in the role and Too Good To Go's mission, and can help you better understand the opportunities and challenges that come with the position.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant skills and experience for this role
  • Demonstrate your passion for Too Good To Go's mission and commitment to reducing food waste
  • Prepare examples of your communication skills, problem-solving abilities, and adaptability for the interview
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.