📌 Core Information
🔹 Job Title: Key Account Support
🔹 Company: Ingram Micro
🔹 Location: Auckland, New Zealand (Hybrid)
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 16, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: Hybrid (On-site required 2-3 days per week)
🚀 Job Overview
Key aspects of this role include:
- Delivering exceptional service to Ingram Micro customers
- Actively seeking and closing sales through telesales
- Managing customer relationships and processing orders
- Resolving customer issues effectively
- Continuous learning about new products and services
ASSUMPTION: This role is ideal for individuals who are passionate about technology, customer success, and professional growth, with strong communication skills and a customer-centric mindset.
📋 Key Responsibilities
✅ Deliver an exceptional level of service to Ingram Micro customers
✅ Actively seek and close sales through telesales
✅ Manage customer relationships and process orders
✅ Resolve customer issues effectively
✅ Continuously learn about new products and services
ASSUMPTION: The role requires a high level of multitasking, problem-solving, and attention to detail.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 0-2 years of experience in telesales, customer service, or a related field (not essential)
Required Skills:
- Exceptional communication skills, both verbally and in written forms
- Customer-centric mindset, with the ability to cross-sell and upsell
- Detail-oriented and accurate
- Ability to multitask and problem-solve
- Keen to continuously learn about new products and services
- Personable with an excellent ability to build relationships
Preferred Skills:
- Experience in SAP
- Experience within the IT industry
ASSUMPTION: While experience in SAP and the IT industry is desired, it is not essential, as training will be provided.
💰 Compensation & Benefits
Salary Range: NZD 50,000 - 60,000 per annum (Based on entry-level experience and market research)
Benefits:
- Genuine career progression opportunities
- Hybrid working environment
- Training and development
- Competitive remuneration package
- Staff purchase policy and a generous benefits scheme
Working Hours: Full-time, 40 hours per week, with flexible hours and remote work options available
ASSUMPTION: The salary range is based on market research for entry-level roles in the IT industry in Auckland, New Zealand.
📌 Applicant Insights
🔍 Company Context
Industry: Ingram Micro is a leading technology company for the global information technology ecosystem, playing a vital role in the worldwide IT sales channel.
Company Size: 10,001+ employees, providing a vast organization with numerous career opportunities.
Founded: 1979, with over 40 years of experience in the IT industry.
Company Description:
- Ingram Micro is a leading technology company for the global information technology ecosystem
- With the ability to reach nearly 90% of the global population, they play a vital role in the worldwide IT sales channel
- Through Ingram Micro Xvantage™, their AI-powered digital platform, they offer a comprehensive business-to-consumer-like experience
Company Specialties:
- Technology Solutions
- Supply-Chain Services
- Advance Logistics
- Mobility
- eCommerce
- Fulfillment
- Cloud Solutions
- Reverse Logistics
- Asset Disposition
- Physical Security
- Point-of-Sales Data Capture
- and Marketing
Company Website: www.ingrammicro.com
ASSUMPTION: Ingram Micro's extensive global presence and vast range of services provide numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Entry-Level (0-2 years of experience)
Reporting Structure: This role reports directly to the Key Account Manager
Work Arrangement: Hybrid (On-site required 2-3 days per week, with flexible hours and remote work options available)
Growth Opportunities:
- Access to LinkedIn Learning and top-tier training courses
- National and international career opportunities within the vast organization
ASSUMPTION: This role offers excellent opportunities for professional growth and development within the IT industry.
🌍 Location & Work Environment
Office Type: Hybrid (On-site and remote work available)
Office Location(s): Auckland, New Zealand
Geographic Context:
- Auckland is the largest city in New Zealand, with a population of over 1.6 million
- It is known for its vibrant culture, diverse communities, and beautiful landscapes
- The city offers a high quality of life, with excellent educational and recreational facilities
Work Schedule: Full-time, 40 hours per week, with flexible hours and remote work options available
ASSUMPTION: Auckland's vibrant culture and diverse communities provide an enriching work environment for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Face-to-face or video interview with the hiring manager
- Background check and reference verification
- Job offer
Key Assessment Areas:
- Communication skills
- Customer service experience
- Problem-solving abilities
- Attention to detail
- Cultural fit
Application Tips:
- Tailor your resume and cover letter to highlight your relevant skills and experience
- Demonstrate your passion for technology and customer success
- Prepare examples of your problem-solving skills and customer service experience
- Research Ingram Micro and the role to show your enthusiasm and understanding
ATS Keywords: telesales, customer service, sales, relationship management, order processing, problem-solving, continuous learning, IT industry, SAP
ASSUMPTION: The application process may vary, and additional steps or assessments may be included.
🛠️ Tools & Technologies
- SAP
- CRM software (e.g., Salesforce, Microsoft Dynamics)
- Telephone and video conferencing tools (e.g., Zoom, Microsoft Teams)
- Email and instant messaging platforms (e.g., Gmail, Slack)
ASSUMPTION: Training will be provided for any tools or technologies required for the role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Respectful
Work Style:
- Customer-focused
- Results-driven
- Adaptable and flexible
- Team-oriented
- Continuously learning
Self-Assessment Questions:
- Do you have strong communication skills, both verbally and in written forms?
- Are you customer-centric and able to cross-sell and upsell products?
- Are you detail-oriented, accurate, and able to multitask and problem-solve?
- Are you keen to continuously learn about new products and services?
- Are you personable and able to build relationships with customers?
ASSUMPTION: Ingram Micro values a diverse and inclusive work environment, where employees are encouraged to be themselves and bring their unique perspectives to the team.
⚠️ Potential Challenges
- Handling high call volumes and managing multiple customer interactions simultaneously
- Meeting sales targets and key performance indicators
- Adapting to a fast-paced and dynamic work environment
- Working with customers who may have complex or difficult issues
ASSUMPTION: These challenges can be overcome with strong communication skills, problem-solving abilities, and a customer-centric mindset.
📈 Similar Roles Comparison
- Customer Service Representative
- Sales Development Representative
- Account Executive
ASSUMPTION: These roles share similarities with the Key Account Support role, such as a focus on customer service, sales, and relationship management. However, the Key Account Support role is more focused on telesales and supporting key accounts, rather than face-to-face customer interactions or new business development.
📝 Sample Projects
- Developing and implementing a customer retention strategy
- Collaborating with the marketing team to create targeted promotional campaigns
- Analyzing customer data to identify trends and opportunities for upselling and cross-selling
ASSUMPTION: These projects are examples of the types of initiatives a Key Account Support professional might work on, demonstrating the role's focus on customer success, sales, and relationship management.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in the role of Key Account Support?
- How does this role support the overall goals of the company?
- What opportunities are there for professional growth and development within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: These questions are designed to provide insight into the day-to-day responsibilities, company culture, and career development opportunities within the role and the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experience
- Prepare for your interview by researching the company and role, and practicing your problem-solving and customer service examples
- Follow up with the hiring manager within one week of your interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
