📌 Core Information
🔹 Job Title: Key Account Support Officer
🔹 Company: CMA CGM
🔹 Location: Singapore
🔹 Job Type: On-site
🔹 Category: Transportation, Logistics, Supply Chain and Storage
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting the Key Account team to improve productivity and effectiveness
- Providing administrative support and generating various reports
- Working in a fast-paced environment with strong interpersonal and communication skills
- Assisting in customer performance monitoring and issue resolution
ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to multitask in a dynamic environment.
📋 Key Responsibilities
✅ Maintain regular reports and templates for customer performance, etc.
✅ File and/or update rates into internal systems
✅ Monitor performance, account receivable, transhipment dwell time, etc. and alert the Key Account team for action where necessary
✅ Manage customer allocation process
✅ Deal directly with customers to resolve sales/operational issues
✅ Track and update contact lists, including customers and agency sales
✅ Monitor customer's forecast vs allocation to prompt respective teams for forecast acceptance
✅ Provide administrative support to the Key Account team, such as booking, bill of lading, invoicing, and/or other operational issues
ASSUMPTION: The role may require occasional overtime to meet deadlines or handle unexpected issues.
🎯 Required Qualifications
Education: Diploma or Degree in a relevant discipline
Experience: 0-2 years of experience in the shipping and logistics industry (preferred)
Required Skills:
- Proficient in MS Office suite, especially Excel and PowerPoint
- Strong analytical and problem-solving mindset
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
Preferred Skills:
- Experience in the shipping and logistics industry
- Fluency in additional languages (e.g., Mandarin, Cantonese)
ASSUMPTION: Candidates with relevant industry experience and additional language skills may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: SGD 3,000 - 4,500 per month (Estimated, based on industry standards for entry-level roles in Singapore's logistics sector)
Benefits:
- Competitive benefits package
- Opportunities for career growth within the CMA CGM Group
- Dynamic and multicultural work environment
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (1-hour lunch break), with occasional overtime as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: CMA CGM operates in the transportation, logistics, supply chain, and storage industry, focusing on container shipping, transport, and logistics services.
Company Size: CMA CGM is a large corporation with over 10,000 employees globally, providing a structured and established work environment.
Founded: 1978, in Marseille, France
Company Description:
- CMA CGM is a global player in sea, land, air, and logistics solutions, serving over 420 ports across 5 continents with a fleet of over 650 vessels.
- The company is committed to energy transition and aims to achieve Net Zero Carbon by 2050.
- CMA CGM also operates in media, with RMC-BFM and several national and regional press titles.
Company Specialties:
- Container Shipping
- Transport
- Logistics
- Maritime
- Intermodal
- Door-to-door
- Media
Company Website: http://www.cma-cgm.com
ASSUMPTION: CMA CGM's extensive global presence and diverse business segments offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Entry-level to mid-level, depending on the candidate's experience and qualifications
Reporting Structure: Reports directly to the Key Account Manager
Work Arrangement: On-site, full-time position with occasional overtime as needed
Growth Opportunities:
- Progression within the Key Account team or other departments within CMA CGM
- Expanding skills and knowledge in the logistics and supply chain industry
- Potential international assignments, given CMA CGM's global presence
ASSUMPTION: Successful candidates may have opportunities to grow within the company, given CMA CGM's extensive global operations and diverse business segments.
🌍 Location & Work Environment
Office Type: Modern, multi-story office building with a collaborative work environment
Office Location(s): Singapore, with potential for international travel or assignments
Geographic Context:
- Singapore is a major global hub for logistics, trade, and finance
- The office is located in a bustling business district with easy access to public transportation
- Singapore offers a multicultural environment with a high standard of living
Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM (1-hour lunch break), with occasional overtime as needed
ASSUMPTION: The work environment is dynamic and multicultural, with a strong emphasis on teamwork and collaboration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Key Account Manager
- Final decision and offer
Key Assessment Areas:
- Problem-solving skills and analytical mindset
- Interpersonal and communication skills
- Understanding of the logistics and supply chain industry
- Adaptability and ability to work in a fast-paced environment
Application Tips:
- Highlight relevant experience and skills in your resume and cover letter
- Demonstrate your understanding of the logistics industry and CMA CGM's business
- Prepare examples of your problem-solving skills and ability to work in a fast-paced environment
ATS Keywords: Key Account, Support Officer, Logistics, Shipping, Customer Service, Administration, Reporting, Excel, PowerPoint, Problem Solving, Interpersonal Skills, Communication Skills
ASSUMPTION: The application process may vary depending on the volume of applicants and the hiring manager's availability.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics)
- Enterprise Resource Planning (ERP) software (e.g., SAP, Oracle)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The specific tools and technologies used may vary depending on the department and the candidate's role within the organization.
👔 Cultural Fit Considerations
Company Values:
- Safety
- Respect
- Excellence
- Innovation
- Performance
Work Style:
- Collaborative and team-oriented
- Dynamic and fast-paced
- Results-driven and focused on continuous improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative work environment?
- Are you comfortable working with diverse teams and stakeholders?
- Do you have a strong commitment to safety and excellence in your work?
ASSUMPTION: CMA CGM values candidates who are adaptable, team-oriented, and committed to delivering high-quality results in a dynamic work environment.
⚠️ Potential Challenges
- Handling a high volume of tasks and deadlines in a fast-paced environment
- Adapting to changes in priorities and workflows
- Dealing with complex customer issues and expectations
- Working with diverse teams and stakeholders across different time zones
ASSUMPTION: Successful candidates will be able to manage their time effectively, prioritize tasks, and communicate clearly with their team and customers to overcome these challenges.
📈 Similar Roles Comparison
- This role is similar to an Account Support Specialist or Customer Service Representative in the logistics industry, with a focus on key account management and administrative support.
- CMA CGM's global presence and diverse business segments offer unique opportunities for career growth and development compared to smaller or more specialized logistics companies.
- Career paths may include progression within the Key Account team, other departments within CMA CGM, or potential international assignments.
ASSUMPTION: The specific responsibilities and career paths for similar roles may vary depending on the company's size, industry focus, and global presence.
📝 Sample Projects
- Developing and maintaining customer performance reports and templates
- Managing the customer allocation process and monitoring forecast acceptance
- Resolving complex customer sales or operational issues directly with customers
- Assisting in the preparation of presentations or reports for senior management or stakeholders
ASSUMPTION: Sample projects may vary depending on the specific needs of the Key Account team and the company's priorities.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30 days?
- How does this role contribute to the overall success of the Key Account team and CMA CGM?
- What opportunities are there for professional development and growth within the company?
- How does CMA CGM support work-life balance for its employees?
- What is the typical career path for someone in this role?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your problem-solving skills and ability to work in a fast-paced environment
- Follow up with the hiring manager within one week of submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
