🔹 Job Title: Knowledge Base Content Associate
🔹 Company: Delivery Hero
🔹 Location: Neo Irakleio, Greece
🔹 Job Type: Full-time
🔹 Category: Operations
🔹 Date Posted: July 30, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires strong written communication skills and the ability to simplify complex processes. It's ideal for someone with a background in content writing, editing, or knowledge base management.
✅ Rewrite and restructure content to reduce reading time and improve clarity
✅ Format articles with agent-first readability in mind using headings, bullets, and visuals
✅ Maintain a logical and intuitive article categorization and navigation system
✅ Apply SEO principles such as keywords and metadata to improve search accuracy
✅ Continuously monitor and enhance search functionality for better discoverability
✅ Ensure accuracy and relevance through regular audits and updates
✅ Track changes with clear version control and archiving practices
✅ Support content with visuals like screenshots, short videos, and infographics
✅ Ensure accessibility for agents with different learning styles
✅ Monitor KPIs such as search success rate, reading time, and satisfaction scores
✅ Deliver actionable insights and recommendations in monthly or quarterly reports
✅ Conduct surveys and feedback rounds to identify areas for improvement
✅ Collaborate with Trainers, Coaches, and Team Leaders to validate content
✅ Be the main point of contact for KB suggestions, bugs, and content improvement needs
ASSUMPTION: This role involves a mix of creative writing and analytical thinking. It requires the ability to interpret content performance data and make data-driven decisions.
Education: Bachelor's degree in a relevant field (e.g., Communications, Journalism, English, or a related discipline)
Experience: 2-5 years of experience in content writing, editing, technical writing, or knowledge base management
Required Skills:
Preferred Skills:
ASSUMPTION: While a degree is preferred, relevant experience and a strong portfolio may be considered in lieu of formal education.
Salary Range: €25,000 - €35,000 per year (based on experience level and industry standards for the role and location)
Benefits:
Working Hours: Full-time (40 hours per week), with flexible hours and remote work options available
ASSUMPTION: The salary range is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on individual qualifications and company policy.
Industry: Technology, Information and Internet
Company Size: 10,001+ employees (Large enterprise)
Founded: 2010 (15 years ago)
Company Description:
Company Specialties:
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero is a large, international company with a strong focus on technology and innovation. It offers opportunities for professional growth and development in a dynamic work environment.
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: Reports directly to the Operations Manager
Work Arrangement: On-site, with flexible hours and remote work options available
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth and development within the company. It's an excellent fit for someone looking to build a career in content management or a related field.
Office Type: Modern, collaborative office space
Office Location(s): Neo Irakleio, Greece
Geographic Context:
Work Schedule: Full-time (40 hours per week), with flexible hours and remote work options available
ASSUMPTION: The work environment is fast-paced and dynamic, with a strong focus on collaboration and innovation. The office is located in a vibrant neighborhood with easy access to amenities and public transportation.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Knowledge Base, Content Management, SEO, Analytical Thinking, Content Strategy, Agent Support, Process Simplification, Content Performance, Data Interpretation
ASSUMPTION: The application process is competitive, and candidates should be prepared to demonstrate their skills and qualifications throughout the interview process.
ASSUMPTION: The tools and technologies required for this role are common and widely used in the industry. Familiarity with these tools is expected.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Delivery Hero values diversity and inclusion, and encourages applicants from all backgrounds to apply. The work style is fast-paced and dynamic, with a strong focus on collaboration and innovation.
ASSUMPTION: While this role offers many opportunities for growth and development, it also presents unique challenges that require strong organizational skills and the ability to manage multiple priorities.
ASSUMPTION: This role is unique in its focus on knowledge base content and agent support. It offers opportunities for career growth and development within the company.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the need for both creative and analytical thinking in this role.
ASSUMPTION: These interview questions help candidates understand the role's context within the company and the opportunities for professional growth and development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.