📌 Core Information
🔹 Job Title: Knowledge Base Content Writer
🔹 Company: Riverside.fm
🔹 Location: Israel (Remote)
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-04-20
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Creating and maintaining high-quality user-facing documentation for Riverside's AI-powered content creation platform
- Collaborating with cross-functional teams to gather information and understand product features
- Designing and organizing the Help Center for optimal user experience
- Working independently and managing multiple projects simultaneously
- Contributing to Riverside's mission of transforming global content creation
ASSUMPTION: This role requires a strong focus on user-centric content creation and the ability to thrive in a fast-paced, dynamic startup environment.
📋 Key Responsibilities
✅ Deeply understand Riverside's product and its use cases to become an expert
✅ Work closely with the Product Team to learn about new features and create help content, including feature overview pages, how-to articles, and FAQs
✅ Write and edit content for the customer-facing Help Center and the Internal Knowledge Base, ensuring accuracy, consistency, and adherence to content guidelines
✅ Design the Help Center and maintain its organization and layout
✅ Create images, graphics, GIFs, tables, and charts to enhance articles
✅ Collaborate with various teams to gather information and gain a deep understanding of technical concepts, products, and processes
✅ Review product designs, specs, and utilize staging environments to understand a feature and document it
✅ Make data-driven decisions to improve content by measuring the effectiveness of content and identifying knowledge gaps
✅ Continuously update and improve documentation
✅ Track and monitor changes in the product
✅ Serve as the knowledge expert internally at the company, especially to the 'Go to Market' team, answering product-related questions on internal channels
✅ Use tools like Figma, Zendesk, Canva, and Jira
ASSUMPTION: This role requires a proactive approach to staying updated with product changes and a strong commitment to maintaining accurate documentation.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Technical Writing) or equivalent experience
Experience: At least 2 years of experience in a writing, enablement, or support role
Required Skills:
- Native English speaker
- Strong writing skills for diverse audiences
- Ability to grasp complex technical concepts quickly and translate them into clear and concise documentation
- Ability to understand the impact of product features and enhancements within the context of the user experience
- Excellent verbal communication skills
- Keen eye for detail
- Strong organizational and time management skills
Preferred Skills:
- Background in supporting, using, and understanding software products
- Knowledge of audio/video concepts and podcasting industry
- Ability to work in a fast-paced and dynamic environment
ASSUMPTION: Candidates with a strong portfolio showcasing their writing skills and experience in a relevant field will be prioritized.
💰 Compensation & Benefits
Salary Range: The average salary for a Content Writer in Israel is around ₪ 12,000 - ₪ 18,000 per month. Given Riverside's startup nature and the required experience level, we estimate the salary range for this role to be around ₪ 14,000 - ₪ 17,000 per month.
Benefits:
- Flexible work hours and remote work options
- Opportunity to work with a fast-growing, well-funded startup in the content creation industry
- Potential for career growth and impact in a dynamic environment
Working Hours: Full-time (40 hours/week) with flexible hours and the option to work remotely
ASSUMPTION: Salary and benefits information is based on industry standards and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Riverside.fm operates in the Software Development industry, focusing on AI-powered content creation platforms for podcasts and videos. The company is backed by prominent investors, including Alexis Ohanian (founder of Reddit) and Oren Ze’ev.
Company Size: Riverside.fm has 51-200 employees, providing a mid-sized company environment with ample opportunities for growth and impact.
Founded: 2020, with a short but impressive history of growth and success in the content creation industry.
Company Description:
- Riverside.fm is on its way to becoming the go-to platform for content creation, with clients including Spotify, Marvel, Mark Zuckerberg, Gary Vee, and Apple
- The company offers a great product with wide usage and a passionate user community
- Riverside.fm is backed by influential investors and has achieved product-market fit
Company Specialties:
- AI-powered content creation platform
- Podcast and video recording, editing, and transcription
- Studio-quality recording and high production standards
Company Website: https://riverside.fm/
ASSUMPTION: Riverside.fm's success and growth potential make it an attractive opportunity for job seekers looking to make a significant impact in the content creation industry.
📊 Role Analysis
Career Level: Mid-level to senior, depending on the candidate's experience and skills
Reporting Structure: The Knowledge Base Content Writer will report directly to the Knowledge Team and collaborate with various cross-functional teams, including Product, Support, and Customer Success
Work Arrangement: Remote OK, with flexible work hours and the option to work from home or in a hybrid environment
Growth Opportunities:
- As Riverside.fm continues to grow, there will be opportunities for the Knowledge Base Content Writer to take on more responsibilities and advance their career within the company
- Potential career paths include becoming a Senior Content Writer, Content Manager, or even moving into a product or management role
ASSUMPTION: Riverside.fm's growth and success provide ample opportunities for career advancement and professional development.
🌍 Location & Work Environment
Office Type: Remote-friendly, with the option to work from home or in a hybrid environment
Office Location(s): Tel Aviv, Israel
Geographic Context:
- Israel has a thriving tech industry and a strong startup ecosystem
- Tel Aviv, in particular, is known for its vibrant culture, diverse food scene, and beautiful beaches
- The cost of living in Israel is generally higher than in other countries in the region, but salaries tend to reflect this difference
Work Schedule: Full-time (40 hours/week) with flexible hours and the option to work remotely
ASSUMPTION: The remote-friendly work environment at Riverside.fm offers candidates the flexibility to balance their personal and professional lives while working with a dynamic, growing company.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the Hiring Manager to discuss the role and assess cultural fit
- Writing test or assignment to evaluate writing skills and understanding of the role
- Final interview with the Knowledge Team to discuss the candidate's fit and answer any questions
Key Assessment Areas:
- Writing skills and ability to create clear, concise documentation
- Understanding of technical concepts and ability to grasp complex information quickly
- Cultural fit and ability to thrive in a fast-paced, dynamic startup environment
- Problem-solving skills and ability to work independently
Application Tips:
- Tailor your resume and cover letter to highlight your writing experience, technical skills, and ability to work independently
- Showcase your portfolio or samples of your writing to demonstrate your skills and style
- Prepare for the writing test or assignment by familiarizing yourself with Riverside.fm's product and understanding the role's requirements
- Research Riverside.fm's company culture and values to ensure a strong cultural fit
ATS Keywords: Writing, Editing, Collaboration, Research, Technical Documentation, Content Management, Graphic Design, Communication, Time Management, Detail Orientation, Problem Solving, User Experience, Software Understanding, Inquisitiveness, Feedback Reception, Adaptability
ASSUMPTION: The application process at Riverside.fm is designed to assess the candidate's writing skills, technical understanding, and cultural fit, with a focus on finding the best fit for the role and the company.
🛠️ Tools & Technologies
ASSUMPTION: The tools and technologies required for this role are standard in the content creation and software development industries and can be learned quickly by candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Collaboration
- Customer-centricity
- Continuous learning
- Impact
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Adaptable and open to change
- Focused on delivering high-quality results
Self-Assessment Questions:
- How do you stay updated with the latest trends and best practices in content creation and technical writing?
- Can you provide an example of a time when you had to learn a new technical concept quickly and explain it to a non-technical audience?
- How do you prioritize and manage multiple projects simultaneously in a fast-paced environment?
ASSUMPTION: Riverside.fm values candidates who are innovative, collaborative, and customer-focused, with a strong work ethic and a commitment to continuous learning and growth.
⚠️ Potential Challenges
- The fast-paced, dynamic nature of the startup environment may be challenging for candidates who prefer a more structured or stable work environment
- The role requires a strong understanding of technical concepts and the ability to grasp new information quickly, which may be challenging for candidates without relevant experience
- The remote-friendly work environment may present challenges for candidates who prefer a more traditional office setting
- The cost of living in Israel may be higher than in other countries in the region, which could impact the candidate's overall compensation package
ASSUMPTION: Riverside.fm is aware of the potential challenges associated with the role and the work environment, and the company is committed to supporting its employees in overcoming these challenges and achieving success.
📈 Similar Roles Comparison
- Compared to other Content Writer roles, this position requires a stronger focus on technical documentation and a deeper understanding of software products
- In the content creation industry, Riverside.fm is known for its innovative, AI-powered platform and its commitment to delivering high-quality results
- Career paths for Content Writers at Riverside.fm may include becoming a Senior Content Writer, Content Manager, or moving into a product or management role, depending on the candidate's experience and skills
ASSUMPTION: Candidates should research similar roles in the content creation and software development industries to gain a better understanding of the unique aspects of this position and the opportunities it offers.
📝 Sample Projects
- Creating a comprehensive user guide for Riverside.fm's AI-powered content creation platform
- Developing a series of tutorials to help users make the most of Riverside.fm's advanced features
- Designing and maintaining the Help Center to ensure optimal user experience and accessibility
ASSUMPTION: The sample projects listed above are intended to give candidates an idea of the types of tasks they may be responsible for in this role. The actual projects and responsibilities may vary depending on the company's needs and the candidate's skills and experience.
❓ Key Questions to Ask During Interview
- How does Riverside.fm support the professional development and growth of its employees?
- Can you describe the team structure and dynamics within the Knowledge Team and the broader organization?
- How does Riverside.fm ensure the accuracy and relevance of its documentation in a rapidly evolving product landscape?
- What are the most challenging aspects of working in a fast-paced, dynamic startup environment, and how does Riverside.fm support its employees in overcoming these challenges?
- How does Riverside.fm approach collaboration and communication within its remote-friendly work environment?
ASSUMPTION: Candidates should use the interview process to gain a deeper understanding of Riverside.fm's company culture, work environment, and commitment to employee growth and success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your writing experience, technical skills, and ability to work independently
- Prepare for the writing test or assignment by familiarizing yourself with Riverside.fm's product and understanding the role's requirements
- Research Riverside.fm's company culture and values to ensure a strong cultural fit
- Follow up with the Hiring Manager one week after submitting your application to express your interest in the role and inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
