📌 Core Information
🔹 Job Title: Knowledge & Community Manager
🔹 Company: ABBYY
🔹 Location: Hungary
🔹 Job Type: Remote
🔹 Category: 📱 Social Media Marketing
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Driving the development of knowledge-sharing programs
- Implementing a scalable knowledgebase strategy
- Researching AI strategies for case deflection
- Collaborating across departments for content accuracy
ASSUMPTION: This role might require a balance of strategic and technical expertise, given its focus on knowledge management and AI strategies.
📋 Key Responsibilities
✅ Design and execute a comprehensive knowledge strategy
✅ Oversee content maintenance to ensure its accuracy and relevance
✅ Implement AI solutions for enhanced self-service experience
✅ Lead community-focused programs for customer support
✅ Utilize data-driven methods to optimize knowledge strategies
ASSUMPTION: The responsibilities suggest a highly collaborative environment requiring interaction with various internal teams and customers.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field preferred
Experience: Minimum 5 years in knowledge management or related fields
Required Skills:
- Experience with AI and knowledge management
- Technical aptitude with a focus on customer success
- Strong communication and relationship-building skills
- Data-driven approach to program management
Preferred Skills:
- Experience in social media marketing
- Background in software development or related industries
ASSUMPTION: Education requirements assume a base level of knowledge in technical fields given the AI and technical components of the role.
💰 Compensation & Benefits
Salary Range: Not specified; competitive within industry standards
Benefits:
- Remote, hybrid working options
- Private health insurance
- Volunteering time off (2 days/year)
Working Hours: Typical 40-hour workweek, with flexible hours
ASSUMPTION: Benefits suggest a focus on work-life balance and employee well-being.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specializing in AI-driven solutions
Company Size: 501-1,000 employees, implying a solid yet dynamic work environment
Founded: 1989, highlighting over three decades of industry experience
Company Description:
- Leader in intelligent automation technologies
- Over 10,000 global customers, including Fortune 500 companies
- Offers AI solutions supporting over 200 languages
Company Specialties:
- Artificial Intelligence Software
- Intelligent Document Processing
- Process Mining and Business Analytics
Company Website: https://www.abbyy.com
ASSUMPTION: The company’s deep specialization in AI suggests a strong emphasis on innovation and technological advancement.
📊 Role Analysis
Career Level: Mid to senior, given the strategic components
Reporting Structure: Likely to report to senior management or department heads
Work Arrangement: Flexibility with remote and hybrid options
Growth Opportunities:
- Development of AI solutions
- Leadership in knowledge management strategies
- Cross-departmental collaborations
ASSUMPTION: Role progression seems tied to the individual's ability to innovate and lead cross-functional initiatives.
🌍 Location & Work Environment
Office Type: Remote-first with hybrid options
Office Location(s): Budapest, Hungary; potential for international interaction
Geographic Context:
- Central European location conducive to serving various markets
- Rich cultural environment within Hungary
- Opportunities for international travel may arise
Work Schedule: Flexible schedule aligning with a 40-hour work week
ASSUMPTION: The work environment supports a global perspective, with coordination among international offices.
💼 Interview & Application Insights
Typical Process:
- Initial HR screening for cultural and basic skill fit
- Technical interviews with a focus on AI and knowledge management expertise
- Final interview with senior leadership
Key Assessment Areas:
- Knowledge management strategies
- AI implementation experience
- Communication and interpersonal skills
Application Tips:
- Highlight experience with AI and complex project management
- Emphasize strategic thinking and collaborative achievements
- Prepare examples of community engagement initiatives
ATS Keywords: Knowledge Management, AI Experience, Technical Acumen, Customer Engagement, Strategy Implementation
ASSUMPTION: Emphasis on AI and strategic skills suggests competitive assessments for proven experts.
🛠️ Tools & Technologies
- AI Platforms and Tools
- Content Management Systems
- Collaboration and Project Management Software
ASSUMPTION: Familiarity with cutting-edge AI and content technologies is critical to successfully execute job functions.
👔 Cultural Fit Considerations
Company Values:
- Respect
- Transparency
- Simplicity
Work Style:
- Flexible and adaptive approach to projects
- Innovative mindset
- Team-oriented and collaborative
Self-Assessment Questions:
- Can I effectively lead cross-functional teams?
- Am I passionate about driving customer success through technology?
- Do I thrive in a dynamic, fast-paced environment?
ASSUMPTION: Cultural fit involves being proactive and embodying the company's core values in daily operations.
⚠️ Potential Challenges
- Balancing strategic and operational tasks
- Adapting to rapid technological changes
- Maintaining up-to-date knowledge bases
- Navigating diverse global customer needs
ASSUMPTION: Challenges are aligned with the innovative nature of ABBYY's technological landscape.
📈 Similar Roles Comparison
- Positions at similar companies may lack ABBYY's level of technological integration
- Competitors may offer fewer community engagement opportunities
- Roles elsewhere might not emphasize AI-driven strategies as strongly
ASSUMPTION: ABBYY's focus on AI provides a distinguishing factor compared to other roles in the field.
📝 Sample Projects
- Development of a multilingual AI chatbot for customer inquiries
- Implementation of a self-service customer support portal
- Enhancement of internal knowledge sharing systems with AI capabilities
ASSUMPTION: Sample projects are assumed based on the role's responsibilities and ABBYY's technological focus.
❓ Key Questions to Ask During Interview
- How does ABBYY integrate AI into its customer support processes?
- What are the current challenges in your knowledge management systems?
- Can you describe the team structure for the Knowledge and Community division?
- How does the company support ongoing learning and development?
- What metrics are used to evaluate the success of community programs?
ASSUMPTION: Questions focus on strategic initiatives and personal growth opportunities within the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume includes relevant AI and knowledge management experience
- Prepare to discuss your strategic vision for knowledge management
- Highlight past experiences with cross-functional team collaboration
- Be ready to propose innovative solutions during interviews
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
