🔹 Job Title: Knowledge & Community Manager
🔹 Company: ABBYY
🔹 Location: United States
🔹 Job Type: Remote
🔹 Category: 📱 Social Media Marketing
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: It is assumed that the candidate will play a pivotal role in enhancing both internal efficiencies and customer success, focusing heavily on innovative AI integrations to improve knowledge accessibility and community engagement.
✅ Design and execute a comprehensive knowledge strategy supporting various organizational facets.
✅ Identify opportunities to enhance content relevance and training quality.
✅ Oversee creation and maintenance of an extensive knowledge base.
✅ Collaborate with cross-functional teams for content accuracy.
✅ Develop and lead community-focused support programs.
✅ Track key metrics for program success and optimize accordingly.
ASSUMPTION: The responsibilities include not only strategic planning but also the implementation of innovative solutions and continuous improvement based on feedback and data analysis.
Education: Not specified
Experience: 5-10 years in knowledge management or technical enablement roles
Required Skills:
Preferred Skills:
ASSUMPTION: Education requirements are unspecified; it's assumed a relevant degree or equivalent experience is desirable.
Salary Range: Not specified; typically aligns with industry standards for similar roles.
Benefits:
Working Hours: 40 hours per week with flexible arrangements
ASSUMPTION: Compensation will be competitive, and benefits are provided to promote a balanced work-life approach.
Industry: Software Development, with a focus on AI and document processing
Company Size: 501-1,000 employees; allows for a dynamic yet supportive work environment.
Founded: 1989
Company Description:
Company Specialties:
Company Website: https://www.abbyy.com
ASSUMPTION: The company maintains a strong reputation in the AI and software industry, backed by extensive experience and a global presence.
Career Level: Mid to Senior, focusing on strategy and leadership in knowledge management
Reporting Structure: Likely report to a Director or VP of Customer Excellence
Work Arrangement: Primarily remote with potential for onsite meetings
Growth Opportunities:
ASSUMPTION: The role offers substantial visibility and impact, providing growth into higher leadership roles through demonstrated success.
Office Type: Remote with occasional optional office presence
Office Location(s): Headquarters in Austin, Texas with global offices
Geographic Context:
Work Schedule: Predominantly flexible, aligning with project and team needs
ASSUMPTION: The working environment is conducive to those comfortable with a digital-first communication approach, valuing global collaboration.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Knowledge Management, AI Strategy, Customer Success, Cross-functional Collaboration
ASSUMPTION: Some aspects of the application process may include portfolio reviews of past projects relevant to knowledge and AI strategies.
ASSUMPTION: The role will heavily utilize AI and data-driven tools to enhance service delivery and community engagement.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A strong cultural fit would involve adaptability, proactive innovation, and collaborative communication skills.
ASSUMPTION: Challenges are typical for roles blending strategic vision with hands-on management, particularly in tech-driven environments.
ASSUMPTION: Comparable roles often require a blend of technical acumen and customer-focused strategies.
ASSUMPTION: Projects will be highly innovative, requiring a blend of technical and interpersonal skills for successful implementation.
ASSUMPTION: Questions focus on strategic alignment with company goals and personal professional growth opportunities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.