📌 Core Information
🔹 Job Title: Knowledge Content Manager - (Remote - US)
🔹 Company: Jobgether
🔹 Location: United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Customer Support & Success
🔹 Date Posted: April 29, 2025
🔹 Experience Level: Mid-Senior level (3+ years)
🔹 Remote Status: Remote (US only)
🚀 Job Overview
Key aspects of this role include:
- Leading the development and management of a centralized, customer-facing knowledge base
- Streamlining technical documentation across multiple products and optimizing user experience
- Collaborating cross-functionally to ensure the accuracy, relevance, and usability of all published content
- Leveraging AI tools to improve self-service capabilities and reduce support volume
ASSUMPTION: This role requires a balance of technical writing, project management, and data-driven decision-making skills. It's ideal for someone with experience in knowledge management or technical documentation in a SaaS environment.
📋 Key Responsibilities
✅ Consolidate multiple product knowledge bases into a unified, well-organized platform
✅ Write and edit technical, customer-facing content with a focus on clarity, usability, and consistent tone
✅ Leverage AI tools to prioritize knowledge creation and improve self-service capabilities
✅ Collaborate with product and support teams to ensure documentation reflects current functionality
✅ Use site analytics and customer feedback to continuously improve knowledge base effectiveness
✅ Establish scalable documentation processes, conduct audits, and monitor key performance metrics
✅ Promote knowledge sharing and consistency across teams through training and best practices
ASSUMPTION: This role involves a mix of independent work and collaboration with various teams. Strong organizational and communication skills are crucial for success.
🎯 Required Qualifications
Education: Bachelor’s degree in English, Marketing, Communications, or a related field (preferred)
Experience: 3+ years of experience managing knowledge bases or creating technical documentation in a SaaS environment
Required Skills:
- Proficiency with knowledge management systems (Salesforce experience is a plus)
- Track record of merging and optimizing content across platforms
- Strong understanding of AI tools for content creation and support case deflection
- Excellent writing, editing, and communication skills
- Strong organizational, problem-solving, and project management abilities
Preferred Skills:
- Experience with Salesforce
- Fluency in multiple languages
ASSUMPTION: While a degree is preferred, relevant experience and a strong portfolio of technical writing samples may be considered in lieu of a degree.
💰 Compensation & Benefits
Salary Range: $75,000 - $85,000 annually (final offer depends on experience and location)
Benefits:
- Work-from-anywhere flexibility, including support for co-working space access
- Flexible working hours and open paid time off
- Paid parental leave and paid sabbaticals after long-term service
- Comprehensive health benefits (medical, dental, vision, life, and disability insurance)
- 401(k) with company match and options for HSA/FSA
- Ongoing learning and professional growth opportunities, including leadership development programs
- Recognition programs to celebrate achievements and cultural contributions
Working Hours: Full-time (40 hours per week, flexible schedule)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Final offers may vary depending on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Jobgether is an AI-driven global platform that connects top talent with the right job opportunities efficiently. They partner with companies worldwide to streamline the hiring process.
Company Size: Jobgether is a small company with 11-50 employees. This means applicants can expect a close-knit team and the opportunity to make a significant impact.
Founded: Jobgether was founded in 2020. In just a few years, they have grown to become a leading talent matching platform.
Company Description:
- Jobgether uses AI to understand more than just keywords, interpreting skills, experience, and intent to create meaningful connections between job seekers and employers.
- The platform aims to eliminate the noise in the hiring process, automating manual work and allowing people to focus on what really matters: hiring smarter and finding the perfect job.
- Jobgether is committed to providing a fair, unbiased hiring process that evaluates candidates solely on their qualifications and relevance to the job.
Company Specialties:
- AI-driven job matching
- Talent acquisition solutions
- Global hiring platform
Company Website: www.jobgether.com
ASSUMPTION: Jobgether's focus on AI and data-driven decision-making suggests a fast-paced, innovative work environment. Applicants should be comfortable with technology and eager to learn new tools.
📊 Role Analysis
Career Level: Mid-Senior level. This role offers opportunities for growth and leadership within the Customer Support team.
Reporting Structure: The Knowledge Content Manager will report directly to the Head of Customer Support and work closely with cross-functional teams, including Product and Engineering.
Work Arrangement: This is a remote role based in the United States. Applicants should be comfortable working independently and managing their time effectively.
Growth Opportunities:
- As the company grows, there may be opportunities to expand the role or take on additional responsibilities.
- Jobgether offers ongoing learning and professional growth opportunities, including leadership development programs.
ASSUMPTION: Given the company's size and growth potential, this role offers excellent opportunities for career advancement and professional development.
🌍 Location & Work Environment
Office Type: Remote. There is no physical office for this role.
Office Location(s): N/A (remote work only)
Geographic Context:
- The United States is a large and diverse country with varying time zones, climates, and cultures.
- Applicants should be comfortable working with team members across different time zones and cultural backgrounds.
- Jobgether's remote work policy allows for flexibility in choosing a suitable work environment.
Work Schedule: Full-time (40 hours per week) with flexible hours. Applicants should be able to manage their time effectively and work independently.
ASSUMPTION: The remote work arrangement may require strong self-motivation and time management skills to ensure productivity and engagement with the team.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the provided link
- AI-powered 3-step screening process to assess fit for the role
- Manual review by the hiring team, if necessary
- Top 5 candidates notified within 7 days
- Interviews conducted with the top 5 candidates
Key Assessment Areas:
- Technical writing and editing skills
- Understanding of AI tools for content creation and support case deflection
- Problem-solving and project management abilities
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Provide examples of your technical writing and editing work, if available
- Demonstrate your understanding of AI tools and their application in a knowledge management context
- Showcase your problem-solving skills and ability to manage projects effectively
ATS Keywords: knowledge management, technical documentation, SaaS environment, AI tools, writing, editing, communication, organizational skills, problem-solving, project management
ASSUMPTION: Jobgether's AI-powered hiring process is designed to be fair, unbiased, and based solely on qualifications and relevance to the job. Applicants should focus on demonstrating their fit for the role rather than trying to "game" the system.
🛠️ Tools & Technologies
- AI-driven knowledge management systems (e.g., Salesforce)
- Project management tools (e.g., Asana, Trello)
- Collaboration tools (e.g., Slack, Google Workspace)
- Analytics tools (e.g., Google Analytics, Mixpanel)
ASSUMPTION: Applicants should be comfortable learning and using new tools and technologies as needed for the role.
👔 Cultural Fit Considerations
Company Values:
- Innovation: Embracing technology and continuous learning
- Fairness: Evaluating candidates solely on their qualifications and relevance to the job
- Collaboration: Working closely with cross-functional teams to achieve common goals
Work Style:
- Independent: Applicants should be comfortable working independently and managing their time effectively
- Adaptable: The role may require adjusting to new tools, processes, or priorities as the company grows
- Data-driven: Applicants should be comfortable using data to inform decision-making and improve processes
Self-Assessment Questions:
- Do you have experience managing knowledge bases or creating technical documentation in a SaaS environment?
- Are you comfortable using AI tools to prioritize knowledge creation and improve self-service capabilities?
- Can you effectively manage your time and work independently in a remote setting?
ASSUMPTION: Jobgether values candidates who are innovative, fair, collaborative, independent, adaptable, and data-driven. Applicants should consider how their work style and values align with those of the company.
⚠️ Potential Challenges
- The remote work arrangement may require strong self-motivation and time management skills
- The role may involve adjusting to new tools, processes, or priorities as the company grows
- Applicants may face competition from other highly qualified candidates for this role
- The AI-powered hiring process may be unfamiliar to some applicants, requiring them to adapt their application strategy
ASSUMPTION: While there may be challenges associated with this role, Jobgether's commitment to fairness, innovation, and collaboration creates a supportive work environment for successful candidates.
📈 Similar Roles Comparison
- Unlike traditional knowledge management roles, this position focuses on streamlining technical documentation across multiple products and optimizing user experience
- Jobgether's AI-driven approach to hiring and knowledge management sets this role apart from similar positions in other companies
- This role offers opportunities for growth and leadership within the Customer Support team, making it an attractive choice for mid-career professionals looking to advance their careers
ASSUMPTION: Applicants should consider how this role's unique focus on AI-driven knowledge management and growth opportunities aligns with their career goals and interests.
📝 Sample Projects
- Merging and optimizing content across multiple product knowledge bases
- Developing a comprehensive style guide and tone of voice for customer-facing content
- Implementing AI tools to improve self-service capabilities and reduce support volume
ASSUMPTION: These sample projects provide a sense of the types of tasks and initiatives the Knowledge Content Manager may undertake in this role.
❓ Key Questions to Ask During Interview
- How does the company plan to support the growth and development of the knowledge base in the coming years?
- What are the key priorities for this role in the first 90 days?
- How does the company measure the success of the knowledge base, and how will my performance be evaluated?
- What opportunities are there for professional growth and advancement within the Customer Support team?
- How does the company support work-life balance for remote employees?
ASSUMPTION: These questions are designed to help applicants better understand the role, the company, and the work environment, allowing them to make an informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Provide examples of your technical writing and editing work, if available
- Demonstrate your understanding of AI tools and their application in a knowledge management context
- Showcase your problem-solving skills and ability to manage projects effectively
- Follow up with the hiring team one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
