📌 Core Information
🔹 Job Title: Lead: Client Engagement
🔹 Company: Capitec Bank Ltd
🔹 Location: Stellenbosch, Western Cape, South Africa
🔹 Job Type: On-site
🔹 Category: Banking
🔹 Date Posted: 2025-04-10
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting operational efficiency and delivery of Client Engagement initiatives
- Coordinating day-to-day tasks and managing content within Studio
- Supporting data gathering and stakeholder testing activities
- Managing stakeholder relationships and tracking progress across initiatives
ASSUMPTION: This role requires strong coordination skills, attention to detail, and the ability to step in for the CE Manager when needed, making it ideal for someone who thrives in a fast-paced, collaborative environment.
📋 Key Responsibilities
✅ Support the operational efficiency and delivery of Client Engagement initiatives
✅ Coordinate day-to-day tasks and manage content within Studio
✅ Support data gathering and stakeholder testing activities
✅ Manage stakeholder relationships and track progress across initiatives
ASSUMPTION: The role may also involve other duties as assigned by the CE Manager.
🎯 Required Qualifications
Education: Relevant degree or diploma in Marketing, Business Management, or a related field
Experience: 5+ years of experience in client engagement, marketing operations, or a similar role
Required Skills:
- Proven experience in managing stakeholders and coordinating tasks across multiple teams
- 5+ years of experience working with Salesforce Marketing Cloud or similar CRM platforms
Preferred Skills:
- Certification in Project Management
- Diploma in Marketing or Business Management
ASSUMPTION: Strong knowledge of CRM platforms such as Salesforce and AWS Data technology, as well as understanding of CE marketing strategies and content management systems (e.g., Studio), would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: The salary range for this role is estimated to be between ZAR 600,000 and ZAR 800,000 per annum, based on industry standards for a Lead role in the banking sector with 5-10 years of experience in South Africa.
Benefits:
- Employee benefits and savings package
- Growth opportunities within the company
- Clear criminal and credit record required
Working Hours: Full-time position with standard banking hours (Monday-Friday, 8:30 AM - 5:00 PM)
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Capitec Bank operates in the banking industry, focusing on providing affordable and accessible banking solutions to South Africans.
Company Size: Capitec Bank is a large company with over 10,000 employees, providing a structured and established work environment.
Founded: Capitec Bank was founded in 2001 and has since grown to become one of the leading digital banks in South Africa.
Company Description:
- Capitec Bank is committed to diversity and supports the achievement of employment equity goals.
- The company offers a dynamic team environment with a mission to build the best financial services group in the world through unlocking the potential of its people.
- Capitec Bank was voted the Coolest Bank by the youth in the 2024 Sunday Times GenNext Awards.
Company Specialties:
- One solution to your money management
Company Website: http://www.capitecbank.co.za
ASSUMPTION: Capitec Bank is known for its innovative approach to banking, focusing on simplicity, affordability, and accessibility.
📊 Role Analysis
Career Level: This role is at the mid-level management career stage, with a focus on supporting the CE Manager and driving operational efficiency.
Reporting Structure: The Client Engagement Lead reports directly to the CE Manager and works closely with CRM Architects and other stakeholders.
Work Arrangement: This is an on-site position, with the primary work location being the Capitec Bank headquarters in Stellenbosch, Western Cape.
Growth Opportunities:
- Progression to a managerial or senior role within the Client Engagement or Marketing department
- Expanding skills and knowledge in CRM platforms, project management, and stakeholder management
- Potential to work on cross-functional projects and gain exposure to different aspects of the business
ASSUMPTION: Capitec Bank offers opportunities for professional growth and development, with a focus on internal promotions and skill-building.
🌍 Location & Work Environment
Office Type: The primary office is a corporate environment, with a focus on collaboration and teamwork.
Office Location(s): 5 Neutron Road, Stellenbosch, Western Cape 7600, ZA
Geographic Context:
- Stellenbosch is a university town known for its wine industry and historic architecture.
- The Western Cape is a province in South Africa, with Cape Town as its capital city.
- South Africa is a country in southern Africa, with a diverse culture and a growing economy.
Work Schedule: The work schedule is typically Monday to Friday, with standard banking hours (8:30 AM - 5:00 PM).
ASSUMPTION: The work environment at Capitec Bank is dynamic and collaborative, with a focus on teamwork and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Face-to-face interview with the CE Manager and/or other stakeholders
- Background check and reference verification
Key Assessment Areas:
- Experience in client engagement or marketing operations
- Stakeholder management and coordination skills
- Knowledge of CRM platforms and content management systems
- Alignment with Capitec Bank's values and company culture
Application Tips:
- Highlight relevant experience and achievements in client engagement or marketing operations
- Demonstrate strong coordination skills and attention to detail in your resume and cover letter
- Showcase your understanding of CRM platforms and content management systems
- Tailor your application to emphasize your fit with Capitec Bank's company culture and values
ATS Keywords: Client Engagement, Marketing Operations, Stakeholder Management, Coordination Skills, Salesforce Marketing Cloud, CRM Platforms, Content Management Systems, Project Management, Banking, Financial Services
ASSUMPTION: Capitec Bank uses Applicant Tracking Systems (ATS) to manage and filter job applications, so including relevant keywords in your resume can improve your chances of being selected for an interview.
🛠️ Tools & Technologies
- Salesforce Marketing Cloud
- AWS Data technology
- Studio (content management system)
ASSUMPTION: Familiarity with these tools and technologies is beneficial for this role, as they are used to manage client engagement initiatives and support operational efficiency.
👔 Cultural Fit Considerations
Company Values:
- Put the Client first
- Act with Energy
- Take Ownership
Work Style:
- Collaborative and team-oriented
- Dynamic and fast-paced
- Focused on innovation and continuous improvement
Self-Assessment Questions:
- Do you have experience working in a fast-paced, collaborative environment?
- Are you comfortable managing stakeholders and coordinating tasks across multiple teams?
- Do you have strong attention to detail and the ability to step in for the CE Manager when needed?
ASSUMPTION: Capitec Bank values individuals who are proactive, collaborative, and committed to delivering exceptional client experiences.
⚠️ Potential Challenges
- Managing multiple tasks and priorities in a fast-paced environment
- Balancing the needs of various stakeholders while maintaining operational efficiency
- Keeping up with industry trends and technological advancements in CRM platforms
- Adapting to changes in priorities and work arrangements as the business evolves
ASSUMPTION: These challenges can be overcome by strong organizational skills, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role differs from other marketing or client engagement positions in its focus on operational efficiency and support for the CE Manager
- Capitec Bank's industry-specific context and commitment to affordable banking solutions set it apart from other financial institutions
- Career paths in client engagement and marketing operations can lead to managerial or senior roles, with opportunities for growth and development within the company
ASSUMPTION: Understanding the unique aspects of this role and Capitec Bank's company culture can help applicants tailor their applications and prepare for interviews.
📝 Sample Projects
- Managing a CRM platform migration project, ensuring minimal disruption to client engagement initiatives
- Coordinating a cross-functional team to develop and implement a new client engagement strategy
- Supporting the CE Manager in the planning and execution of a large-scale client event
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of support required for this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role support the CE Manager and contribute to the overall success of the Client Engagement team?
- What opportunities are there for professional growth and development within the company?
- How does Capitec Bank measure the success of its client engagement initiatives, and how does this role contribute to those metrics?
- What is the work-life balance like for someone in this role, and how does the company support work-life balance?
ASSUMPTION: Asking thoughtful questions during the interview process can help applicants better understand the role and the company culture, as well as demonstrate their interest and engagement.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume to highlight relevant experience and skills for this role
- Write a cover letter explaining your fit with Capitec Bank's company culture and values
- Prepare examples of your past work or projects that demonstrate your skills and achievements in client engagement or marketing operations
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
