📌 Core Information
🔹 Job Title: Lead Content Writer
🔹 Company: AT&T
🔹 Location: Charlotte, North Carolina
🔹 Job Type: On-site, Full-time
🔹 Category: Telecommunications
🔹 Date Posted: June 26, 2025
🔹 Experience Level: Intermediate (5-8 years)
🔹 Remote Status: On-site (5 days per week)
🚀 Job Overview
Key aspects of this role include:
- Creating, updating, and maintaining support documentation for IAM products
- Developing and maintaining collateral
- Writing regular content updates and new bulletins
- Drafting content for UI/UX enhancements or customizations
- Writing communications for campaigns and managing approval processes
- Grooming and maintaining document repositories
ASSUMPTION: This role requires a strong technical background and excellent writing skills to create clear, concise, and accurate content for various platforms and audiences.
📋 Key Responsibilities
✅ Create, update, and maintain support documentation for all IAM products
✅ Create and maintain collateral
✅ Write regular content updates and new bulletins, curate all of the content on our external facing SharePoint points
✅ Draft content for UI/UX enhancements or customizations
✅ Write communications for campaigns and follow them through the full approval process
✅ Groom and maintain the document repository for AskIAM and the IAM docs that feed into AskCSO
ASSUMPTION: This role involves a mix of creative writing and technical documentation, requiring strong organizational skills and attention to detail.
🎯 Required Qualifications
Education: Undergraduate degree in English or Communications
Experience: 3-5 years of working experience in a technical field
Required Skills:
- Expert-level writing and editing skills
- Expert working knowledge of current web content development practices
- Intermediate-level, real-world experience in design with working knowledge of managing projects independently
Preferred Skills:
- Experience with SharePoint
- Knowledge of IAM (Identity and Access Management) products
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and familiarity with content management systems are likely to be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $106,100.00 - $159,100.00 USD Annual
Benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
Working Hours: 40 hours per week, with a flexible work schedule
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on individual qualifications and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications. AT&T is one of the world's largest telecommunications companies, providing wireless and wired communication services, as well as various entertainment and internet services.
Company Size: 10,001+ employees. As a large corporation, AT&T offers numerous opportunities for career growth and development.
Founded: AT&T was founded in 1982, following the breakup of the Bell System. It has since grown to become a global leader in its industry.
Company Description:
- AT&T is committed to connecting people with their world, delivering the human benefits of technology in ways that defy the imaginable.
- The company provides wireless and wired communication services, as well as various entertainment and internet services to millions of customers worldwide.
- AT&T is dedicated to driving innovation and excellence in its products and services, with a focus on creating a seamless and less complicated life for its customers.
Company Specialties:
- Wireless Services
- U-Verse
- Enterprise Applications & Managed Hosting Solutions
Company Website: http://www.att.com
ASSUMPTION: AT&T's large size and diverse range of services provide ample opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: Intermediate. This role requires 5-8 years of real-world experience in design and working knowledge of managing projects independently.
Reporting Structure: This role does not have supervisory responsibilities.
Work Arrangement: On-site, with a minimum of 5 days per week presence required in the Charlotte, North Carolina office.
Growth Opportunities:
- Progression to a senior content writer or management role within the content team
- Expansion into other areas of the business, such as marketing or product development
- Opportunities to work on high-visibility projects and campaigns
ASSUMPTION: Given AT&T's size and diverse range of services, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: On-site, with a minimum of 5 days per week presence required in the Charlotte, North Carolina office.
Office Location(s): 208 S. Akard Street, Dallas, TX 75202, US and 2250 E Imperial Hwy, El Segundo, CA 90245, US
Geographic Context:
- Charlotte, North Carolina is the largest city in the state and the 17th most populous city in the United States.
- The city is known for its vibrant cultural scene, diverse neighborhoods, and numerous parks and green spaces.
- Charlotte has a humid subtropical climate, with mild winters and hot, humid summers.
Work Schedule: 40 hours per week, with a flexible work schedule
ASSUMPTION: The on-site work arrangement may require some flexibility in working hours to accommodate team meetings and collaboration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the content team
- Final interview with the department head or director
Key Assessment Areas:
- Writing and editing skills
- Technical knowledge and understanding of IAM products
- Project management and organizational skills
- Cultural fit and alignment with AT&T's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant writing, editing, and technical skills
- Provide examples of your previous work, such as blog posts, articles, or technical documentation
- Demonstrate your understanding of AT&T's products and services, and how your skills and experience make you a strong fit for the role
ATS Keywords: Writing, Editing, Technical Communication, Project Management, UI/UX Content Drafting, Content Curation, Document Management, IAM, SharePoint
ASSUMPTION: AT&T's application process may involve assessments or tests to evaluate your writing and technical skills.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- SharePoint
- IAM (Identity and Access Management) products
ASSUMPTION: Familiarity with additional content management systems or technical documentation tools may be beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Inspire our customers
- Win together
- Improve every day
- Act with integrity
- Respect and value each other
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering excellence
- Adaptable and open to feedback and continuous improvement
Self-Assessment Questions:
- Do you have a strong passion for writing and creating clear, concise, and accurate content?
- Are you comfortable working in a fast-paced, collaborative environment?
- Do you have a strong attention to detail and a commitment to delivering high-quality work?
ASSUMPTION: AT&T values employees who are passionate about their work, committed to delivering excellence, and dedicated to continuous improvement.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Working with complex technical information and translating it into clear, concise content
- Adapting to changes in priorities or project scope
- Balancing on-site work requirements with personal or family commitments
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a commitment to delivering high-quality work.
📈 Similar Roles Comparison
- Compared to other content writer roles, this position requires a stronger technical background and more experience in project management
- In the telecommunications industry, content writers may need to be familiar with specific products or services, such as IAM
- Career progression in this role may involve moving into a senior content writer or management role, or expanding into other areas of the business
ASSUMPTION: While this role has some similarities to other content writer positions, its unique requirements and industry-specific context set it apart.
📝 Sample Projects
- Developing user guides or documentation for new IAM products
- Creating marketing collateral for upcoming campaigns or events
- Writing and designing UI/UX content for customizations or enhancements
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from technical documentation to creative writing and design.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within it?
- What are the most pressing challenges facing the content team, and how can this role help address them?
- How does AT&T support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does AT&T foster a culture of collaboration and innovation within its teams?
ASSUMPTION: These questions demonstrate your interest in the role, the team, and the company, and provide valuable insights into the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant writing, editing, and technical skills
- Provide examples of your previous work, such as blog posts, articles, or technical documentation
- Prepare for interview questions related to your writing and technical skills, as well as your understanding of AT&T's products and services
- Follow up with the hiring manager one week after your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
