Lead Direct Marketing (Outbound)

📌 Core Information

🔹 Job Title: Lead Direct Marketing (Outbound)

🔹 Company: Hilton Grand Vacations

🔹 Location: Japan

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: 2025-01-23

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Supporting direct marketing goals and team members
• Monitoring, coaching, and training team members
• Handling escalations and managing communication
• Motivating agents effectively
• Managing business operations and problem-solving

ASSUMPTION: This role requires strong leadership, communication, and problem-solving skills. It involves managing team members and supporting business operations, with a focus on achieving direct marketing goals.

📋 Key Responsibilities

✅ Supporting the achievement of direct marketing goals

✅ Monitoring, coaching, and training team members

✅ Handling escalations and managing communication

✅ Motivating agents effectively through effective communication and feedback

✅ Managing business operations and problem-solving

✅ Supporting team members and team's action plans

✅ Managing team schedules and business operations

✅ Reporting issues and problems to management

✅ Performing other tasks assigned by management

ASSUMPTION: This role involves a mix of leadership, management, and operational tasks. It requires strong communication, problem-solving, and motivational skills.

🎯 Required Qualifications

Education: Not specified

Experience: At least 1 year of call center experience

Required Skills:

• Call center experience
• Exemplary work ethic
• Excellent customer communication skills
• Strong customer service skills
• Coaching and motivational skills
• Problem-solving skills
• Stress resistance
• Microsoft Office proficiency (Excel, Word, PowerPoint)

Preferred Skills:

• 1+ years of call center management experience
• Marketing and sales experience
• Timeshare sales knowledge and experience
• Fluent in English (conversational)

ASSUMPTION: While not explicitly stated, a bachelor's degree or relevant certification may be beneficial for this role. Additionally, experience in call center management, marketing, or sales would be advantageous.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Lead Direct Marketing role in Japan with 2-5 years of experience, the estimated salary range is ¥5,000,000 - ¥7,000,000 per year.

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan
• Employee discounts on Hilton Grand Vacations properties and services
• Paid time off and holidays
• Employee assistance program

Working Hours: Full-time, 40 hours per week. May include evenings, weekends, and holidays as needed.

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare sales

Company Size: 10,001+ employees. This means a large, established organization with extensive resources and opportunities for career growth.

Founded: 1992. Hilton Grand Vacations has a long history and is a well-established player in the hospitality industry.

Company Description:

• Global leader in vacation ownership, developing, marketing, and operating high-quality, shared-ownership properties
• Manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services
• Emphasizes a culture of hospitality, growth, opportunity, work-life balance, and respect across its properties, sales centers, and corporate offices

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center Operations
• Corporate Functions
• Guest Services
• Telesales
• Real Estate
• Hospitality & Timeshare
• Human Resources & Finance
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company with a strong brand and extensive resources. It offers opportunities for career growth and development within the hospitality industry.

📊 Role Analysis

Career Level: Mid-level to senior. This role involves managing team members and supporting business operations, indicating a level of experience and responsibility.

Reporting Structure: This role reports directly to the Manager, Direct Marketing (Outbound).

Work Arrangement: On-site, full-time. This role requires physical presence in the office, with a standard workweek of 40 hours.

Growth Opportunities:

• Advancement to management or leadership roles within the direct marketing department
• Expansion into other areas of the business, such as sales, marketing, or customer service
• Opportunities for professional development and training

ASSUMPTION: This role offers opportunities for career growth and development within the company. With a large organization like Hilton Grand Vacations, there are numerous paths for advancement and expansion into other areas of the business.

🌍 Location & Work Environment

Office Type: Corporate office. This role is based in a corporate office environment, with a focus on business operations and team management.

Office Location(s): Japan

Geographic Context:

• Japan has a highly competitive job market, with a strong emphasis on work ethic and professionalism
• The hospitality industry in Japan is diverse and dynamic, with numerous opportunities for career growth and development
• Japan offers a high quality of life, with excellent infrastructure, education, and healthcare systems

Work Schedule: Full-time, 40 hours per week. May include evenings, weekends, and holidays as needed.

ASSUMPTION: The work environment for this role is corporate and professional, with a focus on business operations and team management. The geographic context of Japan offers numerous opportunities for career growth and development within the hospitality industry.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and analytical skills
• Leadership and motivational skills
• Customer service and sales skills
• Technical skills, such as Microsoft Office proficiency

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your leadership, communication, and problem-solving skills
• Research Hilton Grand Vacations and the hospitality industry in Japan to demonstrate your knowledge and enthusiasm for the role

ATS Keywords: Call center, customer service, leadership, management, marketing, sales, problem-solving, stress resistance, Microsoft Office

ASSUMPTION: The application process for this role is typical for a corporate position in the hospitality industry. The key assessment areas and application tips are designed to evaluate the candidate's fit for the role and the company's culture.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, Word, PowerPoint)
• Call center software and systems
• Customer relationship management (CRM) software
• Project management tools

ASSUMPTION: The tools and technologies required for this role are standard for a corporate position in the hospitality industry. The specific tools may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation
• Accountability

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on achieving goals
• Adaptable and responsive to change
• Professional and customer-focused

Self-Assessment Questions:

• Do I have strong leadership and motivational skills, with a proven track record of managing teams and achieving results?
• Am I comfortable working in a fast-paced, dynamic environment, with a focus on achieving sales and marketing goals?
• Do I have excellent communication and interpersonal skills, with a customer-focused mindset?
• Am I adaptable and responsive to change, with a willingness to learn and grow in a new role?

ASSUMPTION: Hilton Grand Vacations values a collaborative, results-driven, and customer-focused work environment. Candidates who are strong leaders, adaptable, and customer-focused are likely to be a good fit for this role and the company's culture.

⚠️ Potential Challenges

• Managing a team in a fast-paced, high-pressure environment
• Achieving sales and marketing goals in a competitive market
• Adapting to changes in business operations and processes
• Working with diverse teams and stakeholders

ASSUMPTION: This role presents several challenges, including managing a team in a fast-paced environment, achieving sales and marketing goals, and adapting to changes in business operations. Candidates should be prepared to face these challenges and demonstrate their ability to overcome them.

📈 Similar Roles Comparison

• This role is similar to other leadership and management positions in the call center and customer service industries
• However, this role is specific to the direct marketing department, with a focus on supporting sales and marketing goals
• Career paths for this role may include advancement to management or leadership roles within the direct marketing department, or expansion into other areas of the business

ASSUMPTION: This role is similar to other leadership and management positions in the call center and customer service industries, but with a specific focus on supporting sales and marketing goals. Career paths for this role may include advancement within the direct marketing department or expansion into other areas of the business.

📝 Sample Projects

• Developing and implementing a training program for new team members
• Analyzing call center metrics and data to identify trends and opportunities for improvement
• Managing a team project to achieve a specific sales or marketing goal

ASSUMPTION: These sample projects are designed to demonstrate the candidate's leadership, analytical, and problem-solving skills, as well as their ability to manage teams and achieve results.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role support the overall business strategy and goals of the company?
• What are the most challenging aspects of this role, and how have previous incumbents succeeded in overcoming them?
• How does the company support the professional development and growth of its employees?
• What is the company's approach to work-life balance, and how does this role fit into that philosophy?

ASSUMPTION: These key questions are designed to help the candidate understand the role, the company, and the work environment, as well as to demonstrate their interest in and fit for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your leadership, communication, and problem-solving skills
• Research Hilton Grand Vacations and the hospitality industry in Japan to demonstrate your knowledge and enthusiasm for the role
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.