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Lead - Integrated Marketing

Freshworks
Full-time
On-site
Bangalore, Karnātaka, India
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Lead - Integrated Marketing

πŸ”Ή Company: Freshworks

πŸ”Ή Location: Bengaluru, Karnataka, India

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: 2025-04-25

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Driving demand generation through strategic third-party vendor partnerships
  • Collaborating with campaign leaders to define 3rd party channel strategies
  • Optimizing investments and experimenting with new marketing approaches
  • Managing high-value partnerships and ensuring operational excellence
  • Analyzing performance metrics and adjusting spend based on real-time insights

ASSUMPTION: This role requires a balance of strategic thinking, creativity, and analytical skills. It involves managing high-value partnerships and driving demand generation, which can have a significant impact on the company's growth.

πŸ“‹ Key Responsibilities

βœ… Co-own the investment strategy for high-performing third-party programs, working alongside campaign leaders to align budget allocation with business objectives.

βœ… Develop scalable, data-driven programs that target the right ICP in the TAM across content syndication, BANT lead generation, and webinar activations.

βœ… Experiment boldly—test innovative campaign approaches, optimize for conversions, and unlock new ways to drive pipeline growth.

βœ… Work cross-functionally with marketing, sales, finance, and analytics teams to ensure on-time execution and measure impact.

βœ… Build feedback loops to continuously refine and optimize programs based on performance insights and sales feedback.

βœ… Negotiate high-value contracts and pricing models to drive the best outcomes—balancing cost efficiency with quality lead generation.

βœ… Manage the end-to-end contract lifecycle—from SOW approvals to finance sign-offs and invoice tracking—to ensure operational excellence.

βœ… Build strategic, long-term relationships with partners, fostering innovation and collaboration to enhance campaign performance.

βœ… Be the data-driven decision-maker—track performance metrics, analyze pipeline contribution, and adjust spend based on real-time insights.

βœ… Own post-campaign analysis—identify trends, optimize lead flows, and recommend best practices to improve conversion rates.

βœ… Present insightful performance reports to key stakeholders, influencing future investments and strategic pivots.

ASSUMPTION: This role involves a mix of strategic planning, vendor management, and data analysis. It requires a strong understanding of marketing campaigns, vendor negotiations, and data-driven decision making.

🎯 Required Qualifications

Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.

Experience: 3-5 years of experience in campaign management, vendor negotiations, or a similar role, preferably within a SaaS demand generation environment.

Required Skills:

  • Strong negotiation and contract management skills
  • Proficient in data analysis and familiar with analytics and data visualization tools
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment
  • Detail-oriented with strong organizational and project management skills

Preferred Skills:

  • Experience with MarTech innovations and ABM tactics
  • Familiarity with the SaaS industry and its specific marketing challenges

ASSUMPTION: This role requires a specific set of skills, including strong negotiation skills, data analysis proficiency, and excellent communication abilities. Experience in a SaaS demand generation environment is preferred but not required.

πŸ’° Compensation & Benefits

Salary Range: INR 15-20 lakhs per annum (Estimated based on industry standards for a role of this level in Bengaluru)

Benefits:

  • Health, dental, and vision insurance
  • 401(k) matching
  • Paid time off
  • Employee stock purchase plan
  • Professional development opportunities

Working Hours: Full-time (40 hours per week), with flexible work arrangements available

ASSUMPTION: The salary range is estimated based on industry standards for a role of this level in Bengaluru. Benefits may vary and are subject to the company's policies.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Software Development, specifically Customer Support Software and SaaS

Company Size: 5,001-10,000 employees (Large enterprise)

Founded: 2010, with headquarters in San Mateo, California, USA

Company Description:

  • Freshworks provides AI-powered service software to deliver exceptional customer and employee experiences
  • Offers a suite of products including Freshdesk (customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots)
  • Serves over 72,000 companies worldwide, including prominent brands like Bridgestone, New Balance, and Sony Music

Company Specialties:

  • Customer Support Software
  • Helpdesk
  • Web 2.0
  • SaaS
  • Support Ticket System
  • Web-Based Support Ticket System
  • CRM
  • ITSM
  • Applicant Tracking System
  • Conversion Optimization Suite

Company Website: Freshworks

ASSUMPTION: Freshworks is a well-established company in the software development industry, with a strong focus on customer support software and SaaS. Its large size and extensive client base indicate a stable and growth-oriented work environment.

πŸ“Š Role Analysis

Career Level: Mid-level to senior, with opportunities for growth and advancement

Reporting Structure: This role reports directly to the Head of Integrated Marketing or a similar senior position

Work Arrangement: On-site, with flexible work arrangements available

Growth Opportunities:

  • Potential career progression to senior marketing roles within the company
  • Opportunities to work on diverse campaigns and gain exposure to various aspects of marketing
  • Chance to collaborate with cross-functional teams and develop a broad skill set

ASSUMPTION: This role offers significant growth opportunities, both in terms of career progression and skill development. The large company size and diverse client base provide ample room for professional growth.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art facilities

Office Location(s): Bengaluru, Karnataka, India (Bennigana Halli Road, Tower B, 5th floor c/o CoWrks New Indiranagar, Swamy Vivekananda Road, Sadanandanagar)

Geographic Context:

  • Bengaluru is the capital city of Karnataka and the third-largest tech hub in India
  • Known for its vibrant culture, diverse cuisine, and numerous tech parks
  • Offers a mix of traditional and modern amenities, with a moderate cost of living

Work Schedule: Standard office hours, with flexibility for remote work or hybrid arrangements

ASSUMPTION: The Bengaluru office provides a modern and collaborative work environment, with ample opportunities for professional growth and development. The city's vibrant culture and moderate cost of living make it an attractive location for employees.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • Technical assessment or case study presentation
  • Final round interview with the team or senior leadership

Key Assessment Areas:

  • Strategic thinking and problem-solving skills
  • Data analysis and interpretation abilities
  • Communication and interpersonal skills
  • Vendor management and negotiation skills

Application Tips:

  • Highlight relevant experience in campaign management, vendor negotiations, and data analysis
  • Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
  • Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and collaboration
  • Research Freshworks and its products to demonstrate your understanding of the company and its offerings

ATS Keywords: Integrated Marketing, Demand Generation, Third-Party Partnerships, Campaign Management, Vendor Negotiations, Data Analysis, Marketing Automation, ABM, Lead Generation, Performance Monitoring

ASSUMPTION: The interview process for this role is likely to focus on strategic thinking, data analysis, communication, and vendor management skills. Applicants should tailor their application materials to highlight these skills and provide specific examples of their relevant experience.

πŸ› οΈ Tools & Technologies

  • Marketing automation platforms (e.g., Marketo, Pardot)
  • CRM software (e.g., Salesforce, HubSpot)
  • Data visualization tools (e.g., Tableau, Power BI)
  • Project management tools (e.g., Asana, Trello)
  • Vendor management platforms (e.g., Allocadia, Planview)

ASSUMPTION: This role requires proficiency in marketing automation platforms, CRM software, data visualization tools, and project management tools. Familiarity with vendor management platforms may also be beneficial.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centricity
  • Integrity
  • Perseverance
  • Collaboration
  • Innovation

Work Style:

  • Data-driven and analytical
  • Collaborative and team-oriented
  • Adaptable and open to change
  • Results-focused and goal-oriented

Self-Assessment Questions:

  • Do you thrive in a data-driven environment and enjoy analyzing performance metrics?
  • Are you comfortable managing high-value partnerships and negotiating contracts?
  • Do you work well in a collaborative, team-oriented setting?
  • Are you adaptable and open to change, particularly in a fast-paced environment?
  • Do you have a strong focus on results and achieving goals?

ASSUMPTION: Freshworks values a data-driven, collaborative, and results-focused work style. Applicants should assess their fit with these values and work style preferences before applying.

⚠️ Potential Challenges

  • Managing high-value partnerships and negotiating contracts can be complex and time-consuming
  • Analyzing performance metrics and optimizing campaigns requires strong data analysis skills and a strategic mindset
  • Working in a fast-paced, dynamic environment can be challenging and may require adaptability and flexibility
  • Collaborating with cross-functional teams may require strong communication and interpersonal skills

ASSUMPTION: This role presents several challenges, including managing high-value partnerships, analyzing performance metrics, working in a fast-paced environment, and collaborating with cross-functional teams. Applicants should be prepared to address these challenges and demonstrate their relevant skills and experiences.

πŸ“ˆ Similar Roles Comparison

  • Unlike traditional marketing roles, this position focuses heavily on vendor management and third-party partnerships
  • While the role involves campaign management and data analysis, it is more focused on strategic partnerships and vendor negotiations
  • Career progression in this role may lead to senior marketing positions with a strong focus on vendor management and strategic partnerships

ASSUMPTION: This role is unique in its focus on vendor management and third-party partnerships, which sets it apart from traditional marketing roles. Applicants should be aware of this distinction and tailor their application materials accordingly.

πŸ“ Sample Projects

  • Developing and executing a strategic plan for a high-performing third-party program, including budget allocation, campaign strategy, and vendor selection
  • Negotiating a high-value contract with a vendor to optimize lead generation and improve conversion rates
  • Analyzing campaign performance metrics and adjusting spend based on real-time insights to maximize ROI

ASSUMPTION: These sample projects illustrate the key responsibilities of this role, including strategic planning, vendor management, and data-driven decision making. Applicants should be prepared to discuss their relevant experience in these areas during the interview process.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics for this role?
  • How does this role collaborate with other marketing teams and functions within the organization?
  • What are the key performance indicators (KPIs) for this role, and how are they tracked and measured?
  • How does Freshworks support the professional development and growth of its employees in this role?
  • What are the most challenging aspects of this role, and how can I best prepare to address them?

ASSUMPTION: These interview questions are designed to provide insight into the role's dynamics, performance metrics, professional development opportunities, and challenges. Applicants should ask thoughtful questions to demonstrate their interest in the role and the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience in campaign management, vendor negotiations, and data analysis
  • Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and collaboration
  • Research Freshworks and its products to demonstrate your understanding of the company and its offerings
  • Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.