Lead Marketing Concierge

📌 Core Information

🔹 Job Title: Lead Marketing Concierge

🔹 Company: Hilton Grand Vacations

🔹 Location: Honolulu, Hawaii, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: June 11, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Supporting marketing leaders in improving efficiency and problem-solving
• Identifying innovative solutions to current issues
• Cultivating a collaborative team environment
• Providing training and mentorship to new team members

ASSUMPTION: This role requires a balance of strategic thinking, team management, and hands-on training to ensure the team's success in marketing and sales processes.

📋 Key Responsibilities

✅ Exploring innovative ways to enhance efficiency and problem-solving

✅ Creating and identifying novel solutions to current issues

✅ Cultivating a cohesive, collaborative team environment

✅ Monitoring and tracking individual team member goals and performance

✅ Providing detailed training on locations, marketing and sales processes, systems, hotel tours, and other areas as needed

✅ Acting as a mentor and coach for new team members during onboarding

✅ Facilitating mentor scheduling with new hires for maximum learning

✅ Working as a production-based marketing representative four days a week

✅ Performing other tasks assigned by management

ASSUMPTION: The role involves a mix of strategic planning, team management, and hands-on training, with a significant portion of time dedicated to production-based marketing tasks.

🎯 Required Qualifications

Education: High School Diploma/GED

Experience: Minimum 6 months of Timeshare Marketing experience

Required Skills:

• Excellent interpersonal and guest relations skills
• Thorough understanding of the local area
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays

Preferred Skills:

• 1+ year of demonstrated ability to train and motivate individuals in the sales field
• 1+ year of experience in a supervisory role in the Timeshare/Vacation Ownership industry

ASSUMPTION: While the role requires specific marketing experience, a background in sales or supervisory roles can be beneficial but not strictly required.

💰 Compensation & Benefits

Salary Range: The targeted annual earnings for this role are $85,000 per year, with some team members earning substantially more based on individual performance. The pay rate is $19 per hour, plus commission and bonuses governed by a compensation plan.

Benefits:

• Day One Team Member Benefits
• Paid Time Off (PTO)
• Recognition Program and Rewards
• Team Member Travel Program
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Working Hours: The Lead Marketing Concierge will work a flexible schedule to include weekends and holidays.

ASSUMPTION: The salary range is based on the company's targeted earnings and pay rate, with additional compensation through commission and bonuses.

📌 Applicant Insights

🔍 Company Context

Industry: Hilton Grand Vacations is a global leader in vacation ownership, operating in the competitive hospitality industry.

Company Size: With over 10,000 employees, Hilton Grand Vacations offers a large and diverse work environment with numerous opportunities for growth and advancement.

Founded: Founded in 1992, the company has a rich history in the vacation ownership industry and has expanded its presence globally.

Company Description:

• Hilton Grand Vacations develops, markets, and operates a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its members
• At Hilton Grand Vacations, the culture of hospitality extends to its team members, supporting growth, opportunity, work-life balance, and respect throughout its properties, sales centers, and corporate offices

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales and Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, offering a range of specialties and opportunities for career growth.

📊 Role Analysis

Career Level: This role is an entry-level to mid-level position, offering opportunities for growth and advancement within the company.

Reporting Structure: The Lead Marketing Concierge will report directly to the Marketing Leaders and may oversee new team members during onboarding.

Work Arrangement: This role requires on-site work, with a flexible schedule that includes weekends and holidays.

Growth Opportunities:

• Advancement within the marketing department or related fields
• Expansion of leadership and mentoring skills
• Potential relocation to other Hilton Grand Vacations properties or sales centers

ASSUMPTION: The role offers growth opportunities through skill development, mentoring, and potential relocation within the company.

🌍 Location & Work Environment

Office Type: The role is based in an on-site office environment at the Honolulu location.

Office Location(s): 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US and 6355 MetroWest Boulevard, Suite 180, Orlando, Florida 32835, US

Geographic Context:

• Honolulu, Hawaii, offers a tropical climate and a diverse cultural environment
• The city is known for its beautiful beaches, historic sites, and vibrant nightlife
• Honolulu is the most populous city in Hawaii and serves as the state's capital

Work Schedule: The Lead Marketing Concierge will work a flexible schedule to include weekends and holidays, with four days dedicated to production-based marketing tasks and one day devoted to team lead duties.

ASSUMPTION: The work environment offers a mix of on-site office work and flexible scheduling, allowing for a balance between production tasks and team management responsibilities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Problem-solving skills and strategic thinking
• Team management and mentoring abilities
• Understanding of local area and marketing processes
• Adaptability to flexible scheduling and work environment

Application Tips:

• Highlight relevant marketing experience and transferable skills
• Tailor your resume and cover letter to emphasize your fit for the role and company culture
• Prepare for behavioral and situational interview questions focusing on problem-solving, team management, and adaptability
• Research the company and its properties to demonstrate your enthusiasm and understanding of the business

ATS Keywords: Timeshare Marketing, Marketing Concierge, Team Lead, Training, Mentoring, Sales Process, Local Area Knowledge, Flexible Scheduling

ASSUMPTION: The application process may vary, but typically involves an online application, phone or video screening, and in-person or virtual interviews with the hiring manager.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Zoho CRM)
• Marketing automation tools (e.g., Marketo, HubSpot)
• Sales enablement platforms (e.g., Showpad, Seismic)
• Project management software (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the role's requirements.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation
• Quality

Work Style:

• Collaborative and team-oriented
• Adaptable to flexible scheduling and work environment
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do I possess strong interpersonal and guest relations skills?
• Am I comfortable working flexible schedules, including weekends and holidays?
• Can I effectively train and mentor new team members in a sales environment?
• Do I have a thorough understanding of the local area and its attractions?

ASSUMPTION: Hilton Grand Vacations values a culture of hospitality, integrity, and teamwork, with an emphasis on collaboration and adaptability in the work environment.

⚠️ Potential Challenges

• Managing a flexible schedule that includes weekends and holidays
• Balancing production-based marketing tasks with team management responsibilities
• Adapting to a fast-paced and dynamic work environment
• Meeting and exceeding sales targets and performance metrics

ASSUMPTION: The role may present challenges related to scheduling, balancing multiple responsibilities, and meeting performance expectations in a competitive sales environment.

📈 Similar Roles Comparison

• Compared to other marketing roles, this position places a greater emphasis on team management and mentoring, with a significant portion of time dedicated to production-based marketing tasks
• In the hospitality industry, this role is unique in its focus on vacation ownership and the balance between strategic planning and hands-on training
• Career progression may involve advancement within the marketing department or related fields, with opportunities for relocation to other Hilton Grand Vacations properties or sales centers

ASSUMPTION: This role offers a unique blend of strategic planning, team management, and hands-on training, with opportunities for growth and advancement within the company.

📝 Sample Projects

• Developing and implementing a new training program for new team members
• Identifying and implementing innovative solutions to improve marketing and sales processes
• Collaborating with cross-functional teams to enhance the overall guest experience

ASSUMPTION: Sample projects may involve strategic planning, team management, and hands-on training, with a focus on improving marketing and sales processes and enhancing the guest experience.

❓ Key Questions to Ask During Interview

• Can you describe the typical day-to-day responsibilities of a Lead Marketing Concierge?
• How does this role contribute to the overall success of the marketing department and the company?
• What opportunities exist for growth and advancement within the company?
• How does the company support work-life balance for its employees?
• Can you provide examples of successful team management strategies implemented by the company?

ASSUMPTION: Interview questions should focus on understanding the role's responsibilities, the company's culture, and opportunities for growth and advancement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight your relevant marketing experience and transferable skills
• Prepare for behavioral and situational interview questions focusing on problem-solving, team management, and adaptability
• Research the company and its properties to demonstrate your enthusiasm and understanding of the business
• Follow up with the hiring manager within one week after your interview to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.