📌 Core Information
🔹 Job Title: Lead Marketing Coordinator
🔹 Company: Hyatt Vacation Ownership
🔹 Location: HVC San Diego AMS, San Diego, CA
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading a team and assisting with scheduling needs
- Providing feedback to managers regarding individual performances
- Managing sales presentations and customer expectations
- Ensuring guests meet eligibility requirements and maintaining guest loyalty
- Contributing to team goals and following company policies
ASSUMPTION: This role requires strong leadership, communication, and sales skills. Previous experience in sales, customer service, or a similar role is beneficial.
📋 Key Responsibilities
✅ Acts as team lead and assists with scheduling needs
✅ Provides feedback to managers regarding individual performances and recommends additional training when needed
✅ Schedules sales presentations and manages customer expectations
✅ Provides the highest level of service to exceed budgeted sales presentations and volume production goals
✅ Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services
✅ Uses persuasive techniques that maximize revenue while maintaining existing guest loyalty
✅ Welcomes and greets guests and anticipates and addresses their needs
✅ Interacts with colleagues and guests professionally and promptly
✅ Contributes to team goals
✅ Always follows company policies and safety procedures
ASSUMPTION: This role involves a high degree of customer interaction and requires strong interpersonal skills. The ability to work well under pressure and maintain a positive attitude is essential.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: 0-2 years of sales or customer service experience preferred
Required Skills:
- Strong leadership and communication skills
- Proven sales or customer service experience
- Ability to work flexible hours, including weekends and holidays
- Physical ability to stand, sit, or walk for extended periods and perform bending, twisting, pulling, and stooping
Preferred Skills:
- Concierge, telemarketing, or sales experience
- Fluency in Spanish or other languages
ASSUMPTION: While a college degree is not required, candidates with relevant experience and strong interpersonal skills are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $19 per hour (based on provided information)
Benefits:
- Medical, Dental, Vision, and 401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling and Family Support
- Growth and Development Opportunities
Working Hours: Full-time, 5 days per week, with afternoon/night and weekend availability needed
ASSUMPTION: The salary range is based on the provided information and may vary depending on experience and performance. Benefits are subject to change and may vary based on employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Tourism
Company Size: 1,001-5,000 employees
Founded: 1994
Company Description:
- Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations
- Complements a distinctive collection of upscale vacation ownership properties with a range of options to fit every traveler, every year
- Provides authentic hospitality by making a difference in the lives of people touched every day
Company Specialties:
- Vacation Ownership
- Real Estate Sales
- Customer Service
- Resort Operations
- Sales & Marketing
- Call Center
- Corporate
- Guest Services
Company Website: www.hvocareers.com
ASSUMPTION: Hyatt Vacation Ownership is a well-established company in the hospitality industry, offering a wide range of vacation ownership and related services.
📊 Role Analysis
Career Level: Entry-Level
Reporting Structure: Reports directly to the Marketing Manager
Work Arrangement: On-site, with flexible scheduling required
Growth Opportunities:
- Potential advancement to Marketing Manager or similar roles with experience and strong performance
- Opportunities to gain experience in various aspects of marketing and sales
- Possibility to work at different Hyatt Vacation Ownership locations
ASSUMPTION: This role offers opportunities for career growth and development within the company, particularly for individuals interested in pursuing a career in marketing or sales.
🌍 Location & Work Environment
Office Type: On-site, with events held at various locations throughout San Diego County
Office Location(s): HVC San Diego AMS, San Diego, CA
Geographic Context:
- San Diego, CA, is a vibrant city with a diverse population and a strong tourism industry
- The city offers a variety of cultural, recreational, and entertainment options
- San Diego has a Mediterranean climate, with mild winters and warm, dry summers
Work Schedule: Full-time, with flexible scheduling required, including afternoon/night and weekend availability
ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on customer service and sales. The role may involve working at various locations throughout San Diego County.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background and drug screening (if required)
Key Assessment Areas:
- Sales and customer service skills
- Leadership and teamwork abilities
- Adaptability and flexibility
- Problem-solving and communication skills
Application Tips:
- Highlight relevant sales, customer service, or leadership experience in your resume
- Tailor your cover letter to emphasize your interest in the hospitality industry and this specific role
- Prepare examples of your sales or customer service experiences and how you handled challenging situations
ATS Keywords: Sales, Customer Service, Leadership, Teamwork, Flexibility, Problem-Solving, Communication, Hospitality, Tourism, Marketing, Guest Interaction, Event Management
ASSUMPTION: The application process may vary depending on the specific needs of the company and the role. Applicants should be prepared to demonstrate their sales and customer service skills, as well as their ability to work well under pressure.
🛠️ Tools & Technologies
- Sales presentation software (e.g., PowerPoint)
- Customer relationship management (CRM) software (e.g., Salesforce)
- Event management software (e.g., Eventbrite)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's internal systems and processes.
👔 Cultural Fit Considerations
Company Values:
- Authenticity
- Integrity
- Loyalty
- Respect
- Empowerment
Work Style:
- Fast-paced and dynamic
- Focus on customer service and sales
- Collaborative and team-oriented
Self-Assessment Questions:
- Do you have strong leadership and communication skills?
- Are you comfortable working flexible hours, including weekends and holidays?
- Can you maintain a positive attitude and provide exceptional service under pressure?
ASSUMPTION: Applicants should assess their fit with the company's values and work style to ensure a successful and fulfilling career with Hyatt Vacation Ownership.
⚠️ Potential Challenges
- Working flexible hours, including weekends and holidays
- Handling challenging customer situations and maintaining a positive attitude
- Meeting and exceeding sales targets
- Adapting to a fast-paced and dynamic work environment
ASSUMPTION: These challenges can be overcome with strong interpersonal skills, a positive attitude, and a commitment to providing exceptional customer service.
📈 Similar Roles Comparison
- Compared to other marketing coordinator roles, this position places a stronger emphasis on leadership and team management
- This role requires a higher degree of customer interaction and sales focus than similar positions in other industries
- Career progression may involve moving into marketing management or related roles within the company
ASSUMPTION: Applicants should consider their career goals and preferences when comparing this role to similar positions in other companies or industries.
📝 Sample Projects
- Planning and executing a successful event or trade show, including scheduling, logistics, and sales presentations
- Developing and implementing a targeted marketing campaign to increase sales and customer engagement
- Analyzing sales performance data and identifying trends to optimize marketing strategies
ASSUMPTION: These sample projects provide insight into the types of tasks and responsibilities required for this role. Applicants should be prepared to discuss their relevant experience and how it applies to these projects.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall success of the marketing department and the company?
- What opportunities are there for growth and development within the company?
- How does the company support work-life balance for its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: These questions demonstrate a proactive approach to understanding the role and the company, and they can help applicants make an informed decision about their career prospects.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your sales, customer service, and leadership experience
- Write a cover letter expressing your interest in the hospitality industry and this specific role
- Prepare examples of your sales or customer service experiences and how you handled challenging situations
- Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
