📌 Core Information
🔹 Job Title: Lead of Virtual Account Management - InHouse
🔹 Company: Delivery Hero
🔹 Location: Singapore
🔹 Job Type: Full-time
🔹 Category: Technology, Information and Internet
🔹 Date Posted: 2025-04-23
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving advertising revenue growth from longtail accounts
- Leading and managing Virtual Account Management teams
- Collaborating with cross-functional teams to design and implement growth initiatives
- Analyzing vendor performance and optimizing partnerships
- Monitoring KPIs and generating insights to guide strategic decision-making
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a solid understanding of account management and AdTech products.
📋 Key Responsibilities
✅ Develop and execute strategies to drive advertising revenue from longtail accounts
✅ Identify opportunities to increase Average Revenue Per Account through AdTech products and tailored promotional campaigns
✅ Analyze vendor performance and implement initiatives to increase deal value and partnership longevity
✅ Lead and oversee Virtual Account Management teams, setting clear performance objectives and ensuring alignment with company goals
✅ Foster a high-performing, collaborative team culture focused on delivering value to both vendors and the company
✅ Leverage analytics to segment longtail accounts, prioritize outreach, and design targeted campaigns
✅ Monitor KPIs such as revenue growth, deal value, and penetration to measure success
✅ Generate insights from performance data to guide strategic decision-making and resource allocation
✅ Partner with Process Design, Analytics, and Growth teams to design and implement value-adding initiatives for longtail accounts
✅ Act as the central point of contact for VAM-related topics, ensuring alignment with company-wide objectives
ASSUMPTION: This role involves a mix of strategic planning, team leadership, and data-driven decision-making.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Minimum 8 years of experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry
Required Skills:
- Proven experience in BPO, shared service centers, and process design
- Prior experience of working in a regional team, managing stakeholders across several APAC markets is a plus
- Self-motivated, with a strong sense of ownership over projects and organizational goals
- Willingness to learn, with a desire to understand all aspects of driving growth for the business
- Ability to communicate and collaborate effectively with a diverse range of people and job functions
- Good team spirit with the ability to work independently and efficiently to deliver useful business insights
- Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational need
Preferred Skills:
- Fluency in multiple languages
- Experience with CRM and marketing automation tools
ASSUMPTION: Candidates with experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry are strongly encouraged to apply.
💰 Compensation & Benefits
Salary Range: SGD 120,000 - 180,000 per annum (Estimated based on industry standards for a senior role in Singapore)
Benefits:
- Competitive health insurance and wellness benefits
- Retirement savings plan with company matching
- Generous vacation and leave policies
- Learning and development opportunities
- Employee discounts and perks
Working Hours: Full-time, 40 hours per week, with flexibility for remote work as needed
ASSUMPTION: The salary range is estimated based on industry standards for a senior role in Singapore. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery. The company is a leading local delivery platform, operating in over 70 countries worldwide.
Company Size: Delivery Hero is a large organization with over 10,000 employees globally. This size offers opportunities for career growth and exposure to diverse projects.
Founded: Delivery Hero was founded in 2011 and has since grown into one of Europe's largest tech platforms.
Company Description:
- Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem.
- The company operates in a fast-paced environment, taking action and adapting as needed.
- Delivery Hero values diversity and inclusion, building and leading with a global mindset.
Company Specialties:
- Online food ordering and delivery
- eCommerce and technology
- Marketing and apps
- Food tech and machine learning
- Delivery and logistics
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero's large size and global presence offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is a senior leadership position, requiring a high level of experience and expertise in account management and business development.
Reporting Structure: The Lead of Virtual Account Management will report directly to the Head of Virtual Account Management and will oversee multiple teams across BPO, in-house operations, and COE.
Work Arrangement: This role is primarily on-site, with flexibility for remote work as needed. The working arrangement may include occasional travel to manage regional teams and stakeholders.
Growth Opportunities:
- Advancement to a regional or global leadership role within the Virtual Account Management function
- Expansion into other areas of the business, such as business development or strategic partnerships
- Development of skills in areas such as process design, analytics, or growth initiatives
ASSUMPTION: This role offers significant opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: Delivery Hero's Singapore office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): Oranienburger Straße 70, Berlin, Germany (Global Headquarters) and other locations worldwide
Geographic Context:
- Singapore is a global hub for technology, finance, and business, offering a vibrant and multicultural work environment.
- The city-state is known for its strong economy, low unemployment, and high quality of life.
- Singapore's strategic location in Southeast Asia provides easy access to other major markets in the region.
Work Schedule: The work schedule is primarily Monday to Friday, with some flexibility for remote work and occasional travel.
ASSUMPTION: The work environment at Delivery Hero's Singapore office is dynamic and collaborative, with a strong focus on innovation and growth.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening to assess cultural fit and communication skills
- On-site or virtual interview with the hiring manager and other team members
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Leadership and team management capabilities
- Communication and collaboration skills
- Analytical and data-driven decision-making
- Cultural fit and alignment with Delivery Hero's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of account management, business development, and AdTech products in your application materials
- Showcase your ability to lead and manage teams, as well as your capacity for strategic thinking and data-driven decision-making
- Prepare for behavioral interview questions that assess your leadership, communication, and problem-solving skills
ATS Keywords: Account Management, Business Development, Revenue Generation, AdTech Products, Promotional Campaigns, Vendor Performance Analysis, Team Leadership, Collaboration, Analytics, KPI Monitoring, Strategic Decision-Making, Project Management, Stakeholder Management, Process Design, Growth Initiatives, Communication
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their qualifications and fit for the position.
🛠️ Tools & Technologies
- CRM and marketing automation tools (e.g., Salesforce, HubSpot)
- Data analysis and visualization tools (e.g., Excel, Tableau)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Candidates should be comfortable using a range of tools and technologies to support their work in this role.
👔 Cultural Fit Considerations
Company Values:
- We build: Delivery Hero fosters a culture of innovation and continuous improvement
- We deliver: The company is committed to delivering an amazing experience for both customers and employees
- We lead: Delivery Hero encourages its team members to take ownership and drive results
Work Style:
- Fast-paced and dynamic, with a focus on taking action and adapting
- Collaborative and inclusive, with a global mindset
- Data-driven and analytical, with a strong emphasis on performance metrics
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working with a diverse, global team?
- Do you have a strong sense of ownership and a track record of driving results?
- Are you skilled at analyzing data and using it to inform strategic decision-making?
ASSUMPTION: Candidates who align with Delivery Hero's values and work style are more likely to succeed in this role.
⚠️ Potential Challenges
- Managing multiple teams across BPO, in-house operations, and COE, requiring strong leadership and communication skills
- Balancing the need for strategic planning with the demands of day-to-day account management
- Adapting to a fast-paced, dynamic work environment with a high degree of autonomy and responsibility
- Navigating a large, global organization with diverse stakeholders and priorities
ASSUMPTION: These challenges can be overcome with strong leadership, strategic thinking, and effective communication skills.
📈 Similar Roles Comparison
- Compared to other account management roles, this position places a greater emphasis on strategic planning, team leadership, and data-driven decision-making
- Within the technology, information, and internet industry, this role is similar to other senior account management or business development positions, but may offer more opportunities for growth and development within a large, global organization
- Career paths for this role may include advancement to regional or global leadership positions, or expansion into other areas of the business
ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and aspirations.
📝 Sample Projects
- Developing and executing a strategic plan to drive advertising revenue growth from longtail accounts in the APAC region
- Analyzing vendor performance and implementing initiatives to increase deal value and partnership longevity for a key client
- Designing and implementing a targeted promotional campaign to increase Average Revenue Per Account for a segment of longtail accounts
ASSUMPTION: These sample projects illustrate the strategic, data-driven, and collaborative nature of the role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for the Virtual Account Management function in Singapore?
- How does this role fit into the broader organizational structure and strategic goals of the company?
- What are the key priorities for this role in the first 90 days?
- How does Delivery Hero support the professional development and growth of its employees?
- What is the company's approach to work-life balance, and how is this supported in this role?
ASSUMPTION: These questions can help candidates better understand the role, the team, and the company culture, enabling them to make an informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that assess your leadership, communication, and problem-solving skills
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
