Lead of Virtual Account Management - InHouse

📌 Core Information

🔹 Job Title: Lead of Virtual Account Management - InHouse

🔹 Company: Delivery Hero

🔹 Location: Singapore

🔹 Job Type: Full-time

🔹 Category: Technology, Information and Internet

🔹 Date Posted: 2025-04-23

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and executing strategies to drive advertising revenue from longtail accounts
• Leading and managing Virtual Account Management teams across multiple regions
• Collaborating with cross-functional teams to design and implement value-adding initiatives for longtail accounts
• Monitoring KPIs and generating insights to guide strategic decision-making

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and experience in account management or related fields to drive revenue growth and team success.

📋 Key Responsibilities

✅ Develop and execute strategies to drive advertising revenue from longtail accounts

✅ Identify opportunities to increase Average Revenue Per Account through AdTech products and tailored promotional campaigns

✅ Analyze vendor performance and implement initiatives to increase deal value and partnership longevity

✅ Lead and oversee Virtual Account Management teams across BPO, in-house operations, and COE, setting clear performance objectives and ensuring alignment with company goals

✅ Foster a high-performing, collaborative team culture focused on delivering value to both vendors and the company

✅ Leverage analytics to segment longtail accounts, prioritize outreach, and design targeted campaigns

✅ Monitor KPIs such as revenue growth, deal value, and penetration to measure success

✅ Generate insights from performance data to guide strategic decision-making and resource allocation

✅ Partner with Process Design, Analytics, and Growth teams to design and implement value-adding initiatives for longtail accounts

✅ Act as the central point of contact for VAM-related topics, ensuring alignment with company-wide objectives

ASSUMPTION: This role requires a strong understanding of account management, business development, and revenue generation strategies to drive success in a fast-paced, dynamic environment.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: Minimum 8 years of experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry

Required Skills:

• Proven experience in BPO, shared service centers, and process design
• Prior experience working in a regional team, managing stakeholders across several APAC markets
• Self-motivated with a strong sense of ownership over projects and organizational goals
• Willingness to learn and understand all aspects of driving growth for the business
• Ability to communicate and collaborate effectively with a diverse range of people and job functions
• Good team spirit with the ability to work independently and efficiently to deliver useful business insights
• Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational need

Preferred Skills:

• Fluency in multiple languages, particularly local languages in APAC markets
• Experience working with AdTech products and promotional campaigns

ASSUMPTION: Candidates with experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industries are strongly encouraged to apply. Familiarity with the APAC market and local languages is a plus.

💰 Compensation & Benefits

Salary Range: Based on the industry standard for a Lead role in Singapore, the estimated salary range is SGD 150,000 - 200,000 per annum. This range takes into account the candidate's experience, skills, and the company's size and industry.

Benefits:

• Competitive health insurance and wellness benefits
• Generous vacation and leave policies
• Employee discounts on food delivery services
• Opportunities for professional development and growth
• Dynamic and international work environment

Working Hours: Full-time position with standard office hours (Monday to Friday, 9:00 AM to 6:00 PM), with flexibility for remote work as needed.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills. Benefits may be subject to change and are based on the company's current offerings.

📌 Applicant Insights

🔍 Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery services.

Company Size: Delivery Hero is a large organization with over 10,000 employees worldwide, providing ample opportunities for growth and collaboration.

Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.

Company Description:

• Delivery Hero is the world's leading local delivery platform, operating in over 70 countries worldwide.
• The company enables ambitious talent to deliver solutions that create impact within its ecosystem.
• Delivery Hero moves fast, takes action, and adapts, fostering a dynamic and international work environment.

Company Specialties:

• Online food ordering and delivery
• eCommerce and technology
• Marketing and apps
• Food tech and machine learning
• Delivery and logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer candidates the opportunity to work on diverse projects and collaborate with international teams.

📊 Role Analysis

Career Level: This role is a senior leadership position, requiring a strategic mindset and proven experience in account management or related fields.

Reporting Structure: The Lead of Virtual Account Management will report directly to the Head of Virtual Account Management and oversee teams across BPO, in-house operations, and COE.

Work Arrangement: This role is primarily on-site, with flexibility for remote work as needed. The work arrangement may include travel to manage regional teams and stakeholders.

Growth Opportunities:

• Progression to a more senior role within the Virtual Account Management team or related departments
• Expansion of responsibilities to cover additional regions or product lines
• Development of leadership and management skills through team mentoring and coaching

ASSUMPTION: This role offers significant growth opportunities for candidates with strong leadership skills and a proven track record in account management or related fields.

🌍 Location & Work Environment

Office Type: Delivery Hero's Singapore office is a modern, collaborative workspace that fosters innovation and creativity.

Office Location(s): Oranienburger Straße 70, Berlin, Berlin 10117, DE (Headquarters), and other locations worldwide

Geographic Context:

• Singapore is a global hub for technology, finance, and business, offering a vibrant and multicultural work environment.
• The city-state is known for its high quality of life, excellent infrastructure, and diverse culinary scene.
• Singapore's strategic location in Southeast Asia provides easy access to other major markets in the region.

Work Schedule: Full-time position with standard office hours (Monday to Friday, 9:00 AM to 6:00 PM), with flexibility for remote work as needed.

ASSUMPTION: Delivery Hero's Singapore office provides a dynamic and international work environment, with ample opportunities for collaboration and growth.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the HR team to discuss the role and assess cultural fit
• On-site or virtual interview with the hiring manager and team members to evaluate skills and experience
• Final interview with the Head of Virtual Account Management to discuss career growth and expectations

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Leadership and team management abilities
• Experience in account management, business development, or revenue generation
• Familiarity with the APAC market and local languages
• Adaptability and resilience in a fast-paced, dynamic environment

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the APAC market and local languages in your application materials
• Prepare examples of your past achievements in account management, business development, or revenue generation to discuss during the interview
• Research Delivery Hero's company culture and values to show your fit with the organization

ATS Keywords: Account Management, Business Development, Revenue Generation, AdTech Products, Promotional Campaigns, Vendor Performance Analysis, Team Leadership, Collaboration, Analytics, KPI Monitoring, Strategic Decision-Making, Project Management, Stakeholder Management, Process Design, Growth Initiatives

ASSUMPTION: Delivery Hero's application process is designed to assess candidates' skills, experience, and cultural fit for the role and the organization.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Analytics and business intelligence tools (e.g., Tableau, Power BI)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and responsibilities within the organization.

👔 Cultural Fit Considerations

Company Values:

• We build, we deliver, we lead.
• We move fast, take action, and adapt.
• We foster a dynamic and international work environment.

Work Style:

• Collaborative and team-oriented
• Fast-paced and adaptable
• Data-driven and analytical

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment, and are you comfortable with ambiguity?
• Are you able to work effectively with a diverse range of people and job functions?
• Do you have a strong sense of ownership over projects and organizational goals?

ASSUMPTION: Delivery Hero's company culture values collaboration, adaptability, and a strong sense of ownership, making it an ideal fit for candidates with a strategic mindset and proven experience in account management or related fields.

⚠️ Potential Challenges

• Managing regional teams and stakeholders across multiple time zones
• Balancing the need for strategic thinking with the day-to-day management of longtail accounts
• Adapting to a fast-paced, dynamic work environment with changing priorities and goals
• Navigating the complexities of the APAC market and local languages

ASSUMPTION: These challenges can be overcome by candidates with strong leadership skills, a strategic mindset, and experience in account management or related fields.

📈 Similar Roles Comparison

• Compared to other account management roles, this position places a greater emphasis on strategic thinking and team leadership
• Unlike other roles in the technology, information, and internet industry, this position focuses specifically on driving advertising revenue from longtail accounts
• This role offers significant growth opportunities for candidates with strong leadership skills and a proven track record in account management or related fields

ASSUMPTION: This role is well-suited for candidates with experience in account management, business development, or revenue generation who are looking to take on a senior leadership position with significant growth potential.

📝 Sample Projects

• Developing and executing a targeted promotional campaign to increase Average Revenue Per Account for a specific longtail account segment
• Analyzing vendor performance data to identify opportunities for increasing deal value and partnership longevity
• Designing and implementing a process improvement initiative to streamline Virtual Account Management operations across BPO, in-house operations, and COE

ASSUMPTION: These sample projects are intended to illustrate the types of initiatives the successful candidate may be expected to undertake in this role. The specific projects and responsibilities may vary depending on the organization's needs and the candidate's skills and experience.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Virtual Account Management department?
• How does this role fit into the company's overall strategy for driving advertising revenue growth?
• What are the key priorities for this role in the first 90 days?
• How does Delivery Hero support the professional development and growth of its employees?
• What are the most challenging aspects of working in the APAC market, and how does Delivery Hero address these challenges?

ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company, enabling them to make an informed decision about their application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past achievements in account management, business development, or revenue generation to discuss during the interview
• Research Delivery Hero's company culture and values to show your fit with the organization
• Follow up with the HR team one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.