Lead Partnerships Manager (f/m/d)*

📌 Core Information

🔹 Job Title: Lead Partnerships Manager (f/m/d)*

🔹 Company: Parloa

🔹 Location: Berlin, Germany (with remote/hybrid options)

🔹 Job Type: Full-time

🔹 Category: Partnerships & Business Development

🔹 Date Posted: June 12, 2025

🔹 Experience Level: 7+ years

🔹 Remote Status: Hybrid (Berlin/Munich office-based with remote flexibility)

🚀 Job Overview

Key aspects of this role include:

• Developing and executing long-term vision and strategy for service partners
• Identifying, recruiting, and qualifying new partners
• Building and maintaining trusted relationships with partners
• Aligning partners' priorities and goals with Parloa's objectives
• Driving business growth and achieving results through strategic partnerships

ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and a strong understanding of the software industry to succeed.

📋 Key Responsibilities

✅ Develop and execute a long-term vision and strategy for relevant service partners

✅ Identify, recruit, and qualify new partners, ensuring the best program fit

✅ Leverage executive network and C-level contacts to drive successful partnerships

✅ Build and maintain trusted-advisor relationships with partners for strategic alignment

✅ Align partners' priorities and goals with Parloa’s to create mutually beneficial account plans

✅ Conduct regular partner and quarterly business reviews to track progress, address gaps, and drive action

✅ Identify new business opportunities and innovative ways to enhance joint success

✅ Collaborate cross-functionally with sales, marketing, and product teams to drive partner success

✅ Stay informed on industry trends and best practices to continuously empower partners

ASSUMPTION: This role requires strong project management skills, the ability to multitask, and a proactive approach to problem-solving.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 7+ years of experience in partner management at a software company

Required Skills:

• Excellent relationship-building and negotiation skills
• Proven track record of driving business growth and achieving results
• Strong communication skills to articulate company vision and collaborate with stakeholders
• Ability to execute in a fast-paced environment, demonstrating agility, adaptability, and problem-solving skills
• Experience in enterprise software or contact center technologies (a plus)

Preferred Skills:

• Fluency in writing and speaking German and English

ASSUMPTION: While a specific degree is not always required, a strong educational background or equivalent experience is expected for this role.

💰 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year (based on experience and industry standards for similar roles in Germany)

Benefits:

• Deutschland ticket
• Urban Sports Club membership
• Job Rad (bicycle leasing)
• Nilo Health (wellness app)
• Weekly sponsored office lunches
• Competitive compensation and equity package
• Flexible working hours
• 28 vacation days and workation opportunities
• Training and development budget
• Regular team events and social activities
• Hybrid work environment (Berlin/Munich office-based with remote flexibility)

Working Hours: Full-time (40 hours per week) with flexible working hours and remote work options

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Germany, considering the required experience level and the company's size.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically AI-driven customer service platforms

Company Size: 201-500 employees (mid-sized, growing startup)

Founded: 2018, with headquarters in Berlin, Germany

Company Description:

• Parloa is a leading global AI company focused on making every customer interaction as easy as talking to a friend
• Offers an AI Agent Management Platform that automates contact centers using generative AI
• Trusted by global brands to connect with customers, ensuring exceptional experiences that increase satisfaction, encourage sales, and build loyalty

Company Specialties:

• Artificial Intelligence
• Telephony
• Conversational AI
• Voice AI
• Generative AI
• Customer service automation
• Machine learning
• Enterprise platform
• Chatbot services
• Augmented agents
• Messenger automation
• Low-code frontend

Company Website: http://www.parloa.com

ASSUMPTION: Parloa is a dynamic, growing startup with a strong focus on innovation and customer experience.

📊 Role Analysis

Career Level: Mid-level to senior, with opportunities for growth and career advancement

Reporting Structure: This role reports directly to the Head of Partnerships or a similar executive

Work Arrangement: Hybrid (Berlin/Munich office-based with remote flexibility, typically 2-3 days per week in the office)

Growth Opportunities:

• Potential to expand the partner portfolio and team under management
• Opportunities for career progression within the Partnerships team or broader organization
• Chance to work on strategic projects and initiatives that drive company growth

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a substantial impact on the company's success.

🌍 Location & Work Environment

Office Type: Modern, collaborative offices in Berlin and Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks

Office Location(s): Schönhauser Allee 9, Berlin, BE 10119, DE and Schackstraße 3, Munich, Bavaria 80539, DE

Geographic Context:

• Berlin: Vibrant, multicultural city with a thriving tech scene and startup ecosystem
• Munich: Cosmopolitan city with a strong economy and high quality of life

Work Schedule: Flexible working hours, with a focus on results and productivity

ASSUMPTION: The hybrid work arrangement allows for a good balance between in-office collaboration and remote work flexibility.

💼 Interview & Application Insights

Typical Process:

• Recruiter video call
• Hiring Manager Interview
• Case Study Interview
• Bar Raiser Interview

Key Assessment Areas:

• Problem-solving skills and strategic thinking
• Communication and interpersonal skills
• Cultural fit and alignment with company values
• Industry knowledge and understanding of AI-driven customer service platforms

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and strategic approach to partnerships
• Research Parloa's industry, company culture, and competition to demonstrate your understanding and enthusiasm for the role

ATS Keywords: Partner Management, Business Development, Strategic Partnerships, AI-driven Customer Service, Software Industry, Enterprise Software, Contact Center Technologies, German Language, English Language

ASSUMPTION: Parloa's interview process is designed to assess your skills, cultural fit, and strategic thinking, with a focus on problem-solving and communication.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• AI and machine learning platforms (e.g., Python, TensorFlow)

ASSUMPTION: The specific tools and technologies used may vary, but strong proficiency in CRM software and project management tools is essential for this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Innovation and continuous learning
• Collaboration and teamwork
• Transparency and open communication
• Accountability and ownership

Work Style:

• Agile and adaptable, with a focus on results and productivity
• Collaborative and team-oriented, with a strong emphasis on cross-functional collaboration
• Data-driven and analytical, with a focus on continuous improvement

Self-Assessment Questions:

• Do you thrive in a dynamic, fast-paced environment, and are you comfortable with change and ambiguity?
• Are you an effective communicator, able to articulate complex ideas clearly and concisely?
• Do you have a strong customer focus and a passion for driving exceptional customer experiences?

ASSUMPTION: Parloa values candidates who are adaptable, collaborative, and customer-focused, with a strong commitment to continuous learning and improvement.

⚠️ Potential Challenges

• Managing a large portfolio of partners with varying needs and priorities
• Balancing short-term tactical priorities with long-term strategic goals
• Navigating a fast-paced, dynamic startup environment with frequent changes and priorities
• Building and maintaining strong relationships with partners in a remote or hybrid work environment

ASSUMPTION: These challenges require strong organizational skills, adaptability, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Compared to traditional business development roles, this position focuses more on strategic partnerships and long-term vision
• In the AI-driven customer service industry, Parloa's platform differentiates it from competitors, offering unique opportunities for partners
• Career progression in this role may involve expanding the partner portfolio, managing a team, or taking on more strategic responsibilities

ASSUMPTION: This role offers unique opportunities for growth and impact in the AI-driven customer service industry.

📝 Sample Projects

• Developing and executing a strategic plan to expand Parloa's partner portfolio in the DACH region
• Identifying and onboarding new partners, ensuring a seamless integration process
• Conducting regular business reviews with key partners to drive joint success and identify new opportunities

ASSUMPTION: These sample projects illustrate the strategic, collaborative, and results-driven nature of the role.

❓ Key Questions to Ask During Interview

• How does Parloa support the growth and success of its partners?
• What are the most significant challenges facing the Partnerships team, and how can this role address them?
• How does Parloa foster a culture of innovation and continuous learning?
• What opportunities exist for career growth and development within the Partnerships team or broader organization?
• How does Parloa balance short-term tactical priorities with long-term strategic goals?

ASSUMPTION: These questions demonstrate your interest in the role, company culture, and strategic priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and strategic approach to partnerships
• Research Parloa's industry, company culture, and competition to demonstrate your understanding and enthusiasm for the role
• Follow up with the hiring team one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.