πΉ Job Title: Lead UX Writer
πΉ Company: Freshworks
πΉ Location: Bangalore, Karnataka, India
πΉ Job Type: Full-time
πΉ Category: Software Development
πΉ Date Posted: April 22, 2025
πΉ Experience Level: 5-10 years
πΉ Remote Status: Remote OK
Key aspects of this role include:
ASSUMPTION: This role requires a strong understanding of user-centered design principles and the ability to work effectively in a cross-functional team.
β Develop and lead the content strategy for Freshworks products, maintaining a consistent and user-friendly voice
β Collaborate closely with designers, product managers, and researchers to integrate content seamlessly into the user experience
β Craft effective microcopy for various UI elements, providing guidance and feedback to users at critical touchpoints
β Conduct user research to understand user needs and behaviors, using insights to inform content decisions
β Establish and maintain content style guides and standards to ensure a unified voice across all interactions
β Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback
β Iterate on content based on user feedback, analytics, and evolving product requirements
ASSUMPTION: This role requires strong communication and collaboration skills, as well as an understanding of design principles and user research.
Education: Bachelor's degree in English, Communications, Journalism, or a related field
Experience: Proven experience as a UX writer or similar role, with a strong portfolio showcasing impactful and user-focused content
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates should have a strong portfolio demonstrating their ability to create clear, concise, and impactful messaging that enhances the user experience.
Salary Range: INR 1,200,000 - 2,000,000 per annum (Estimated based on industry standards for a Lead UX Writer role in Bangalore)
Benefits:
Working Hours: Full-time (40 hours per week) with flexible work arrangements
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
Industry: Freshworks is a leading provider of customer experience (CX) and employee experience (EX) software, serving over 72,000 companies worldwide
Company Size: Freshworks has 5,001-10,000 employees, providing a large and diverse work environment
Founded: Freshworks was founded in 2010 and is headquartered in San Mateo, California, with offices in Bangalore, Chennai, London, Sydney, Berlin, and other locations
Company Description:
Company Specialties:
Company Website: Freshworks.com
ASSUMPTION: Freshworks' focus on user-centered design and exceptional customer experiences makes it an ideal fit for a Lead UX Writer.
Career Level: This role is a senior-level position, requiring significant experience and expertise in UX writing
Reporting Structure: The Lead UX Writer will report directly to the Head of Design and will work closely with cross-functional teams, including designers, product managers, and researchers
Work Arrangement: This role offers flexible work arrangements, including remote work options
Growth Opportunities:
ASSUMPTION: This role offers significant growth opportunities, as Freshworks continues to expand its product offerings and global presence.
Office Type: Freshworks' Bangalore office is located in a modern, collaborative workspace with state-of-the-art facilities
Office Location(s): 2950 S Delaware St, Suite 201, San Mateo, California, USA; SP Infocity, Block B, 1st Floor, 40, MGR Salai, Perungudi, Chennai, Tamil Nadu, India; 26 Hatton Garden, London, England; 161 Castlereagh St, Level 28, Sydney, New South Wales, Australia; Neue GrΓΌnstraΓe 17, Hof 1, Haus 5, Berlin, Germany; Bennigana Halli Road, Tower B, 5th floor c/o CoWrks New Indiranagar, Swamy Vivekananda Road, Sadanandanagar, Bengaluru, Karnataka, India
Geographic Context:
Work Schedule: The work schedule for this role is full-time, with flexible work arrangements and remote work options
ASSUMPTION: Freshworks' Bangalore office provides a modern and collaborative work environment, with ample opportunities for professional growth and development.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: UX Writing, Content Strategy, User Research, Usability Testing, Collaboration, Communication, Microcopy, Design Principles, Accessibility Standards, Mentorship
ASSUMPTION: The interview process for this role will focus on assessing the candidate's content strategy and planning skills, as well as their ability to collaborate effectively with cross-functional teams.
ASSUMPTION: The tools and technologies required for this role may vary depending on the specific needs of the product and the team.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who are a strong cultural fit for Freshworks will be customer-centric, people-first, innovative, collaborative, and accountable, with a strong portfolio demonstrating their ability to create clear, concise, and impactful messaging that enhances the user experience.
ASSUMPTION: These challenges can be overcome by effective time management, clear communication, and a strong understanding of user-centered design principles.
ASSUMPTION: This role offers unique opportunities for growth and development, as well as a strong focus on user-centered design and exceptional customer experiences.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from strategic planning to tactical execution.
ASSUMPTION: These questions demonstrate a strong interest in the role and the company, as well as a desire to understand the team's dynamics and priorities.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.