📌 Core Information
🔹 Job Title: Learning & Content Designer
🔹 Company: Policy Expert
🔹 Location: Milton Keynes, United Kingdom
🔹 Job Type: Hybrid (3 days office, 2 days WFH)
🔹 Category: Insurance, Learning & Development
🔹 Date Posted: April 10, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with hybrid option
🚀 Job Overview
Key aspects of this role include:
- Designing and delivering engaging learning experiences for various audiences
- Collaborating with L&D managers, SMEs, and cross-functional teams to develop learning programs
- Mentoring learning design teams to ensure high-quality learning solutions
- Working with emerging learning technologies and digital learning tools
- Continuously improving learning experiences and optimizing the LMS
ASSUMPTION: This role requires a high level of creativity, strong project management skills, and the ability to thrive in a fast-paced, collaborative environment.
📋 Key Responsibilities
✅ Design and develop engaging, effective, and compliant learning experiences using Articulate 360 suite and other digital learning tools
✅ Write detailed, yet concise, scripts and storyboards for high-quality digital and blended learning content
✅ Ensure all learning content meets organizational and branding standards and aligns with business objectives
✅ Mentor and coach learning designers, ensuring high-quality instructional design practices are maintained
✅ Drive the development of innovative and engaging blended learning solutions, incorporating digital learning experiences
✅ Support the rollout and continuous enhancement of digital learning offering, ensuring seamless integration of emerging learning technologies
✅ Collaborate with SMEs, stakeholders, and cross-functional teams to ensure learning resources align with both educational objectives and organizational goals
✅ Conduct quality assurance reviews and maintain all learning content to ensure alignment with organizational standards
✅ Analyze the effectiveness of digital learning resources and implement strategies for continuous improvement
ASSUMPTION: This role involves a high level of collaboration and stakeholder management, as well as the ability to work independently and manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in Education, Instructional Design, or a related field
Experience: 5-10 years of experience in instructional design, content development, or learning experience design
Required Skills:
- Proven experience designing and producing high-quality blended content for LMS
- Strong attention to detail with excellent written and verbal communication skills
- Ability to mentor and coach others, fostering a culture of continuous improvement
- Proficiency in design technologies and tools, video editing, and LMS platforms
- Skilled in using digital learning authoring tools such as Articulate 360
- Strong organizational, time, and project management skills
- Ability to thrive in a fast-paced, collaborative environment while maintaining a proactive and self-motivated work ethic
- Up-to-date knowledge of e-learning trends and best practices
Preferred Skills:
- Experience with Docebo LMS
- Familiarity with insurance industry or relevant sector
ASSUMPTION: Candidates with experience in the insurance industry or relevant sector may have an advantage, but it is not a strict requirement.
💰 Compensation & Benefits
Salary Range: £35,000 - £45,000 per annum (based on industry standards for a mid-level Learning & Content Designer role in the UK insurance sector)
Benefits:
- Prayer Room
- Access to industry-recognized qualifications
- Enhanced holiday, maternity, and paternity leave
- Social events throughout the year
- Employee wellbeing program
- Financial support - Bippit
Working Hours: 40 hours per week, with flexible working arrangements
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Insurance, specifically home, pet, and motor insurance
Company Size: Medium-sized (501-1,000 employees), offering a dynamic and collaborative work environment
Founded: 2010, with a mission to disrupt the insurance industry using proprietary technology and data insights
Company Description:
- Policy Expert is the UK's leading insurtech, using proprietary technology and data analytics to disrupt the insurance industry
- Trusted by over 1.5 million UK home and car insurance customers, Policy Expert is the most successful new entrant to the insurance market in the last 12 years
- Born digital and driven by the desire to disrupt the stagnant home insurance market, Policy Expert has evolved from its broker origins to become a purpose-built digital insurer unburdened by legacy systems
Company Specialties:
- Home insurance
- Contents insurance
- Buildings insurance
- Home emergency
- Legal expenses
- Key cover
- Car insurance
Company Website: Policy Expert
ASSUMPTION: Policy Expert is an equal opportunity employer committed to fostering an inclusive and supportive environment for all candidates.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development within the Learning & Development team
Reporting Structure: This role reports directly to the Learning & Development Manager
Work Arrangement: Hybrid, with 3 days in the office and 2 days working from home
Growth Opportunities:
- Progression to a senior role within the Learning & Development team
- Expanding skills and expertise in instructional design, content development, and learning experience design
- Potential to work on high-impact projects and initiatives that drive business growth and customer success
ASSUMPTION: This role offers significant opportunities for professional growth and development within a dynamic and innovative organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with on-site amenities
Office Location(s): Milton Keynes, United Kingdom
Geographic Context:
- Milton Keynes is a large town in Buckinghamshire, England, approximately 56 miles northwest of London
- The town is well-connected by road and rail, with easy access to major cities and attractions
- Milton Keynes offers a mix of urban and rural living, with a variety of housing options and a strong sense of community
Work Schedule: Standard office hours, with flexible working arrangements available
ASSUMPTION: Milton Keynes offers a convenient and enjoyable work environment, with easy access to amenities and a strong sense of community.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- Technical assessment or case study presentation
- Final interview with the hiring manager and team members
Key Assessment Areas:
- Technical skills in instructional design and content development
- Problem-solving and critical thinking abilities
- Communication and interpersonal skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare a portfolio showcasing your instructional design and content development projects
- Research Policy Expert's mission, values, and company culture to demonstrate your fit and enthusiasm
ATS Keywords: Instructional Design, Content Development, Learning Experience Design, Articulate 360, LMS, Digital Learning, Project Management, Stakeholder Management, Mentoring, Coaching, E-learning Trends
ASSUMPTION: Applicants should tailor their application materials to highlight their relevant skills and experiences and demonstrate their fit with Policy Expert's mission and values.
🛠️ Tools & Technologies
- Articulate 360 suite (Rise and Storyline)
- Docebo LMS
- Video editing software (e.g., Adobe Premiere Pro, iMovie)
- Project management tools (e.g., Asana, Trello)
- Collaboration tools (e.g., Microsoft Teams, Slack)
ASSUMPTION: Familiarity with these tools and technologies is preferred but not strictly required, as training and support will be provided.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: Putting customers at the heart of everything we do
- Innovative: Embracing change and continuous improvement
- Collaborative: Working together to achieve shared goals
- Accountable: Taking ownership and responsibility for our actions
- Respectful: Valuing and appreciating the diversity of our team members
Work Style:
- Dynamic and fast-paced, with a focus on results and continuous improvement
- Collaborative and team-oriented, with a strong emphasis on communication and communication
- Data-driven and analytical, with a focus on using data and insights to inform decision-making
- Adaptable and flexible, with a willingness to take on new challenges and learn new skills
Self-Assessment Questions:
- How do you demonstrate Policy Expert's value of being customer-centric in your daily work?
- How do you approach collaboration and teamwork in a dynamic and fast-paced environment?
- How do you stay up-to-date with industry trends and best practices in instructional design and content development?
ASSUMPTION: Applicants should carefully consider how their work style and values align with Policy Expert's company culture and values.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously in a fast-paced environment
- Keeping up with emerging learning technologies and industry trends
- Balancing the need for creativity and innovation with the requirement to meet organizational and branding standards
- Working effectively with remote team members and stakeholders
ASSUMPTION: These challenges can be overcome with strong project management skills, a proactive and self-motivated work ethic, and a willingness to adapt and learn in a dynamic environment.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on designing and delivering learning experiences for a diverse range of audiences, as well as its requirement for mentoring and coaching learning design teams
- In the insurance industry, this role is unique in its emphasis on using proprietary technology and data insights to disrupt the market and drive business growth
- Career progression in this role may involve expanding skills and expertise in instructional design, content development, and learning experience design, as well as taking on leadership and management responsibilities within the Learning & Development team
ASSUMPTION: Applicants should consider how this role's unique focus and requirements align with their career goals and aspirations.
📝 Sample Projects
- Developing a comprehensive onboarding program for new employees, including e-learning modules, videos, and interactive simulations
- Creating a series of microlearning resources to support customer service representatives in handling common customer inquiries and issues
- Designing and implementing a gamified learning experience to engage and motivate employees in developing their skills and knowledge
ASSUMPTION: These sample projects illustrate the range of learning experiences and initiatives that the Learning & Content Designer may be involved in, from onboarding and customer service to engagement and motivation.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30-60-90 days?
- How does this role fit into the overall Learning & Development strategy and roadmap for Policy Expert?
- What opportunities are there for professional growth and development within the Learning & Development team and the wider organization?
- How does Policy Expert support work-life balance for its employees, particularly for those working in a hybrid arrangement?
- What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to those efforts?
ASSUMPTION: These questions will help applicants better understand the role, the team, and the company, and demonstrate their interest and engagement in the process.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Policy Expert careers page
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare a portfolio showcasing your instructional design and content development projects
- Research Policy Expert's mission, values, and company culture to demonstrate your fit and enthusiasm
- Follow up with the hiring manager one week after submission to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
