📌 Core Information
🔹 Job Title: Learning Experience (LX) Content Production Lead
🔹 Company: Airbnb
🔹 Location: United States (Remote OK)
🔹 Job Type: Full-Time
🔹 Category: Education & Learning
🔹 Date Posted: July 30, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Managing end-to-end planning and execution of host education content
- Ensuring craft excellence and behavioral effectiveness of final deliverables
- Building and managing production systems, timelines, and team workflows
- Collaborating with cross-functional partners to align outputs with strategic goals
- Translating learning objectives and strategic ideas into actionable production plans
ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to manage multiple complex projects simultaneously.
📋 Key Responsibilities
✅ Lead end-to-end planning and execution for scalable host education content across various mediums
✅ Ensure craft excellence and behavioral effectiveness of final deliverables
✅ Build and manage production systems, timelines, release plans, and team workflows
✅ Source and manage creative partners, junior designers, and vendors to ensure high-quality outputs
✅ Collaborate with LX strategy leads, Host community, and cross-functional partners to ensure outputs meet host needs
✅ Translate learning objectives and strategic ideas into actionable production plans
✅ Lead the team in the creative production process, overseeing creative and art direction
✅ Ensure fidelity to brand, learning goals, and accessibility standards for a global audience
✅ Manage and prioritize feedback from senior stakeholders and executive leadership
✅ Drive continuous improvement of LX systems, tooling, and ways of working
ASSUMPTION: This role involves frequent communication and collaboration with various teams and stakeholders, requiring strong communication skills and the ability to manage feedback effectively.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Education, Communications, or a related discipline)
Experience: 12+ years of experience in program management, creative production, or content operations, ideally in tech, education, or media environments
Required Skills:
- Proven experience managing multiple complex creative or educational content programs
- Deep fluency in content production processes across various formats
- Technical and operational fluency in working with delivery partners, CMS and LMS tools, generative AI tools, and localization
- Exceptional communication, project stewardship, and decision-making skills
- Highly organized, detail-obsessed, hands-on leader known for managing processes that ensure projects run successfully and result in the highest level of craft across all outputs
Preferred Skills:
- Experience in behavior change, learning sciences, adult learning, or product education
- Familiarity with Airbnb’s brand and Host community or similar peer-to-peer platform audiences
- Figma expertise
ASSUMPTION: While not explicitly stated, a current portfolio of work is required for each applicant to demonstrate their skills and experience in content production and management.
💰 Compensation & Benefits
Salary Range: $188,000 - $235,000 USD per year
Benefits:
- Bonus
- Equity
- Employee Travel Credits
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on factors such as training, transferable skills, work experience, business needs, and market demands.
📌 Applicant Insights
🔍 Company Context
Industry: Airbnb operates in the Software Development industry, focusing on travel accommodations, the collaborative economy, and hospitality.
Company Size: Airbnb is a large company with 5,001-10,000 employees, providing ample opportunities for growth and collaboration.
Founded: Airbnb was founded in 2007 and has since grown to over 5 million Hosts who have welcomed over 1.5 billion guest arrivals in almost every country across the globe.
Company Description:
- Airbnb connects hosts and guests, offering unique stays and experiences worldwide
- The company fosters a sense of belonging and connection among its global community
- Airbnb is committed to working with the broadest talent pool possible and providing a disability-inclusive application and interview process
Company Specialties:
- Travel accommodations
- Collaborative economy
- Hospitality
Company Website: airbnb.com
ASSUMPTION: Airbnb's large size and global presence offer applicants the opportunity to work on diverse projects and gain exposure to various aspects of the business.
📊 Role Analysis
Career Level: This role is suitable for experienced professionals with at least 10 years of relevant experience in program management, creative production, or content operations.
Reporting Structure: The LX Content Production Lead will likely report to the Head of Learning Experience or a similar senior role within the Learning & Development department.
Work Arrangement: This role is remote-eligible, with occasional work at an Airbnb office or attendance at offsites, as agreed upon with the manager.
Growth Opportunities:
- Potential to advance to a senior leadership role within the Learning & Development department
- Opportunity to work on high-impact projects that directly influence the host experience and community growth
- Chance to collaborate with various teams and stakeholders, expanding professional networks and skillsets
ASSUMPTION: This role offers ample opportunities for professional growth and development within a dynamic and innovative company.
🌍 Location & Work Environment
Office Type: Airbnb has multiple offices worldwide, with this role being remote-eligible.
Office Location(s): Airbnb's headquarters are in San Francisco, CA, with additional offices in Singapore and Dublin.
Geographic Context:
- The United States is the primary market for Airbnb, with a large and diverse host community
- Airbnb's global presence offers opportunities to work with hosts and guests from various cultural backgrounds
- The remote nature of this role allows for flexibility in work-life balance and the ability to work from various locations within the United States
Work Schedule: Full-time (40 hours per week), with occasional work at an Airbnb office or attendance at offsites as agreed upon with the manager.
ASSUMPTION: The remote nature of this role and Airbnb's global presence provide applicants with the opportunity to work in a flexible and diverse environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager or HR representative
- Technical assessment or case study presentation
- Final round interviews with senior stakeholders
- Background check and offer extension
Key Assessment Areas:
- Candidates' understanding of Airbnb's brand and host community
- Candidates' experience in managing complex content production projects
- Candidates' ability to collaborate effectively with cross-functional teams
- Candidates' communication and presentation skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare a portfolio showcasing your content production and management experience
- Research Airbnb's brand, host community, and learning experience initiatives to demonstrate your understanding of the company and role
- Follow up with the hiring manager or HR representative after your interview to express your interest in the role and ask any remaining questions
ATS Keywords: Learning Experience, Content Production, Program Management, Host Education, Cross-Functional Collaboration, A/B Testing, User Research, Instructional Design, eLearning, Microlearning, Video Production, Graphic Design, Project Management, Stakeholder Management, Agile Methodologies, Scrum, Kanban, JIRA, Asana, Trello, Slack, Microsoft Office Suite, Google Workspace, Figma, Adobe Creative Suite, Learning Management Systems (LMS), Content Management Systems (CMS)
ASSUMPTION: Applicants should tailor their resumes and cover letters to include relevant ATS keywords to increase their chances of being selected for an interview.
🛠️ Tools & Technologies
- Figma
- Adobe Creative Suite
- Microsoft Office Suite
- Google Workspace
- Learning Management Systems (LMS)
- Content Management Systems (CMS)
- JIRA, Asana, Trello
- Slack
- Generative AI tools
- Localization tools
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are commonly used in content production and management processes.
👔 Cultural Fit Considerations
Company Values:
- Belonging
- Trust
- Inclusion
- Curiosity
- Rigorous
- Entrepreneurial
Work Style:
- Collaborative and cross-functional
- Data-driven and user-centered
- Agile and adaptable
- Results-oriented and accountable
- Inclusive and respectful
Self-Assessment Questions:
- Do you align with Airbnb's values, particularly belonging, trust, and inclusion?
- Are you comfortable working in a remote and global environment, collaborating with diverse teams and stakeholders?
- Do you thrive in a fast-paced, dynamic, and often ambiguous work environment?
ASSUMPTION: Applicants should assess their cultural fit with Airbnb's values and work style to ensure a successful and fulfilling work experience.
⚠️ Potential Challenges
- Managing multiple complex content production projects simultaneously may be challenging for some applicants
- Collaborating effectively with various teams and stakeholders may require strong communication and project management skills
- Occasional work at Airbnb offices or attendance at offsites may be required, which could disrupt work-life balance for some applicants
- The remote nature of the role may present challenges in building relationships and fostering a sense of belonging with colleagues
ASSUMPTION: Applicants should carefully consider these potential challenges and assess their ability to manage them effectively in this role.
📈 Similar Roles Comparison
- This role is unique in its focus on host education and community development within the travel and hospitality industry
- Similar roles in other industries may focus on employee training, customer education, or product onboarding
- Career progression in this role may lead to senior leadership positions within the Learning & Development department or related fields
ASSUMPTION: Applicants should consider the unique aspects of this role and how it compares to similar positions in other industries to ensure they are a good fit for the opportunity.
📝 Sample Projects
- Developing an interactive host onboarding experience to improve the quality and consistency of listings
- Creating a series of video tutorials to educate hosts on best practices for hosting and guest communication
- Designing and implementing a gamification system to incentivize hosts to complete educational modules and improve their listing quality
ASSUMPTION: These sample projects illustrate the types of initiatives the LX Content Production Lead may work on, focusing on host education, engagement, and community development.
❓ Key Questions to Ask During Interview
- Can you describe the current state of host education and how this role will contribute to its improvement?
- How does the LX team collaborate with other departments, such as Product, Marketing, and Host Community, to ensure our educational content meets host needs?
- What are the most significant challenges facing the host community, and how can educational content help address them?
- How does Airbnb measure the success of its educational content, and what key performance indicators (KPIs) are used to track progress?
- What opportunities exist for growth and development within the LX team and Learning & Development department?
ASSUMPTION: Asking these questions will help applicants better understand the role, the team, and the company's priorities, enabling them to make an informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare a portfolio showcasing your content production and management experience
- Follow up with the hiring manager or HR representative after your interview to express your interest in the role and ask any remaining questions
- If selected, complete a background check and onboarding process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
