📌 Core Information
🔹 Job Title: Leasing & Marketing Manager
🔹 Company: The Scion Group
🔹 Location: Redpoint Columbia, Columbia, South Carolina, United States
🔹 Job Type: On-site
🔹 Category: Real Estate
🔹 Date Posted: June 19, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading the Experience Team to deliver exceptional customer service
- Ensuring compliance with policies and regulations
- Assisting in property administration and annual turnover processes
- Coordinating facilities maintenance and capital improvements
- Driving sales and revenue growth through customer experience initiatives and marketing efforts
ASSUMPTION: This role requires a high level of customer service and sales skills, with a focus on driving revenue growth and maintaining a positive customer-centric culture.
📋 Key Responsibilities
✅ Provide leadership and coaching for Experience Team Member staff performance, fostering a positive and productive team environment
✅ Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety, and company policies
✅ Assist with planning and executing successful annual Turnover processes, move-in and move-out processes
✅ Regularly inspect and report on property curb appeal and overall appearance, coordinate work orders, and maintain a pulse on resident feedback
✅ Partner with management in planning and executing annual Turnover processes, and assist with customer sales interactions
✅ Utilize KPIs to report on trends, insights, and proactively address issues, and perform weekly market surveys to identify local marketing opportunities
✅ Oversee on-campus and in-person marketing events, execute social media and communication strategies, and manage promotional material and property incentives
ASSUMPTION: This role involves a high degree of multitasking, with responsibilities ranging from staff management and customer service to sales, marketing, and property administration.
🎯 Required Qualifications
Education: College graduate preferred
Experience: Minimum of two years of customer service, sales, and/or community management experience, or an equivalent combination
Required Skills:
- Exceptional interpersonal skills and an all-in work ethic
- Excellent written and verbal communication skills
- Proficient in Microsoft Office and Property Management Systems
- Strong organizational, problem-solving, and analytical skills
- Ability to handle multiple, complex projects with minimal guidance, prioritize effectively, and meet deadlines
- Ability to work well independently and as a member of various teams
Preferred Skills:
- Experience with Entrata (Property Management System), Greenhouse (Applicant Tracking System), Lattice (Performance Management System), Turnable (Electronic Turn board), and social media platforms
ASSUMPTION: While not explicitly stated, experience in the student housing or property management industry would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $60,000 per year (based on industry standards for a Manager-level role in the Real Estate sector with 2-5 years of experience in South Carolina)
Benefits:
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Working Hours: Full-time, with the potential for up to six days per week during peak times
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically focused on student housing and property management
Company Size: 1,001-5,000 employees, which means a mid-sized to large organization with established processes and a structured hierarchy
Founded: 1999, with over 25 years of experience in the industry
Company Description:
- Largest owner/operator of off-campus student housing communities globally, with over 94,000 beds in 144 communities serving 82 college and university markets across 35 U.S. states
- Over $10 billion of assets under management
- Acts as an independent advisor to colleges and universities, foundations, and private-sector providers, with experience in more than 300 campus markets
Company Specialties:
- Student Housing
- Property Management
- Consulting Services
Company Website: http://www.thesciongroup.com
ASSUMPTION: The Scion Group has a strong presence in the student housing industry and is well-established, offering opportunities for career growth and development.
📊 Role Analysis
Career Level: Managerial, with the potential for growth into a leadership role
Reporting Structure: Reports directly to the General Manager, with oversight of the Experience Team
Work Arrangement: On-site, with the potential for up to six days per week during peak times
Growth Opportunities:
- Potential for advancement within the company, such as becoming a General Manager or taking on a leadership role within the Experience Team
- Opportunities to gain experience in various aspects of property management, sales, and marketing
- Chance to work with a diverse team and gain exposure to different perspectives and skills
ASSUMPTION: This role offers opportunities for professional growth and development within the company and the industry.
🌍 Location & Work Environment
Office Type: On-site, with the potential for up to six days per week during peak times
Office Location(s): Redpoint Columbia, Columbia, South Carolina, United States
Geographic Context:
- Columbia, South Carolina, is the state capital and the second-largest city in the state, with a population of over 130,000
- The city is home to several colleges and universities, including the University of South Carolina, making it an ideal location for student housing
- The area offers a mix of urban and suburban living, with a variety of cultural, recreational, and entertainment options
Work Schedule: Full-time, with the potential for up to six days per week during peak times
ASSUMPTION: The on-site work arrangement and potential for up to six days per week during peak times may require flexibility and adaptability from the candidate.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with key stakeholders
- Background check and reference check
Key Assessment Areas:
- Customer service and sales skills
- Leadership and management abilities
- Problem-solving and analytical skills
- Adaptability and flexibility
Application Tips:
- Highlight relevant experience in customer service, sales, and community management
- Demonstrate strong communication and interpersonal skills in your resume and cover letter
- Showcase your ability to manage multiple projects and prioritize tasks effectively
- Tailor your application to emphasize your fit with the company's customer-centric culture
ATS Keywords: Customer Service, Sales, Community Management, Property Management, Marketing, Leadership, Management, Customer Experience, KPIs, Turnover, Facilities Maintenance, Capital Improvements
ASSUMPTION: The application process may vary depending on the specific needs of the company and the role.
🛠️ Tools & Technologies
- Entrata (Property Management System)
- Greenhouse (Applicant Tracking System)
- Lattice (Performance Management System)
- Turnable (Electronic Turn board)
- Microsoft Office
- Social Media Platforms (Instagram, Tik Tok, Facebook)
ASSUMPTION: Familiarity with these tools and technologies may be beneficial but is not always required for the role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric mindset
- Exceptional written and verbal communication
- Brand awareness
- Marketing and leasing
- Keen organization and prioritization skills
- 1+ years’ experience working in customer service
Work Style:
- Highly collaborative and team-oriented
- Adaptable and flexible, with the ability to manage multiple projects and prioritize tasks effectively
- Strong problem-solving and analytical skills
Self-Assessment Questions:
- Do you have a proven track record of success in customer service, sales, and/or community management?
- Are you able to work effectively in a fast-paced, dynamic environment with a high degree of multitasking?
- Do you possess strong leadership and management skills, with the ability to coach and mentor team members?
ASSUMPTION: The Scion Group values a customer-centric mindset, strong communication skills, and a high degree of adaptability and flexibility in its employees.
⚠️ Potential Challenges
- Managing a high volume of customer interactions and sales transactions
- Balancing multiple responsibilities, including staff management, property administration, and marketing efforts
- Adapting to a fast-paced, dynamic work environment with a high degree of multitasking
- Working up to six days per week during peak times
ASSUMPTION: These challenges may require strong time management, organizational, and prioritization skills, as well as the ability to work effectively in a fast-paced environment.
📈 Similar Roles Comparison
- Compared to other Manager-level roles in the Real Estate industry, this position places a greater emphasis on customer service, sales, and marketing efforts
- Unlike other roles in the industry, this position requires a high degree of multitasking and the ability to balance multiple responsibilities
- Career progression in this role may involve taking on additional responsibilities or moving into a leadership role within the company
ASSUMPTION: This role offers unique opportunities for career growth and development within the company and the industry.
📝 Sample Projects
- Developing and implementing a customer experience initiative to drive revenue growth and improve customer satisfaction
- Coordinating a successful annual turnover process, including planning, execution, and follow-up
- Analyzing KPIs to identify trends, insights, and proactively address issues to improve sales performance
ASSUMPTION: These sample projects demonstrate the high degree of multitasking, problem-solving, and analytical skills required for this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the company's long-term goals and growth plans?
- What opportunities are there for professional development and career advancement within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to those efforts?
ASSUMPTION: These questions demonstrate a strong interest in the role and the company, as well as a desire to understand the expectations and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in customer service, sales, and community management
- Prepare examples of your ability to manage multiple projects and prioritize tasks effectively
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
