📌 Core Information
🔹 Job Title: Leasing & Marketing Manager
🔹 Company: The Scion Group
🔹 Location: Reserve on Third, Bloomington, Indiana, United States
🔹 Job Type: On-site, Full-time
🔹 Category: Real Estate
🔹 Date Posted: June 2, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading the Experience Team to deliver exceptional customer service
- Ensuring compliance with policies and regulations
- Assisting in property administration and turnover processes
- Driving customer sales interactions and marketing initiatives
ASSUMPTION: This role requires a balance of leadership, customer service, and sales skills, with a focus on driving customer experience and revenue growth.
📋 Key Responsibilities
✅ Staff Development and Leadership: Provide leadership and coaching for Experience Team Member staff performance, foster a positive and productive team environment, and assist the General Manager with staff training and compliance.
✅ Property Administration: Assist with planning and executing successful annual Turnover processes, and assist with move-in and move-out processes.
✅ Facilities & Capital: Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
✅ Customer Experience & Sales: Assist with all customer sales interactions, propose customer experience initiatives, manage promotional material and property incentives, utilize KPIs to report on trends, perform weekly market surveys, collaborate with Centralized Sales Team on overall leasing strategy, oversee on-campus and in-person marketing events, and execute social media and communication strategies.
ASSUMPTION: This role involves a mix of on-site management, customer interaction, and strategic planning to drive customer experience and revenue growth.
🎯 Required Qualifications
Education: College graduate preferred
Experience: A minimum of two years of customer service, sales, and/or community management experience, or an equivalent combination.
Required Skills:
- Exceptional interpersonal skills and an all-in work ethic
- Excellent written and verbal communication skills
- Proficient in Microsoft Office and Property Management Systems
- Strong organizational, problem-solving, and analytical skills
- Ability to handle multiple, complex projects with minimal guidance, prioritize effectively, and meet deadlines
- Ability to work well independently and as a member of various teams
Preferred Skills:
- Experience in the student housing industry
- Bilingual or multilingual skills
ASSUMPTION: Candidates with relevant experience in customer service, sales, or community management, along with strong communication and organizational skills, are likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $60,000 per year (Based on industry standards for a Manager-level position in the Real Estate industry with 2-5 years of experience in Bloomington, IN)
Benefits:
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Working Hours: Daytime business hours, up to six days per week during peak times
ASSUMPTION: The salary range is estimated based on industry standards for a Manager-level position in the Real Estate industry with 2-5 years of experience in Bloomington, IN. Benefits are based on the information provided in the job listing.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically focused on student housing and property management
Company Size: 1,001-5,000 employees, which means there are opportunities for growth and career advancement, but also a larger, more structured work environment
Founded: 1999, with a rich history in the student housing industry
Company Description:
- Largest owner/operator of off-campus student housing communities globally
- Nearly 94,000 beds of student accommodations in 143 communities, serving 82 college and university markets across 35 U.S. states
- Over $10 billion of assets under management
- Acts as an independent advisor to colleges and universities, foundations, and private-sector providers
Company Specialties:
- Student Housing
- Property Management
- Consulting Services
Company Website: http://www.thesciongroup.com
ASSUMPTION: The Scion Group is a well-established company in the student housing industry, with a strong focus on growth and expansion.
📊 Role Analysis
Career Level: Managerial, with opportunities for growth and advancement within the company
Reporting Structure: Reports directly to the General Manager, with oversight of the Experience Team
Work Arrangement: On-site, with flexible scheduling to accommodate peak times
Growth Opportunities:
- Advancement within the company, such as taking on additional responsibilities or moving into a regional management role
- Expanding skills and knowledge in the student housing industry
- Potential to work on special projects or initiatives
ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to gain valuable experience in the student housing industry.
🌍 Location & Work Environment
Office Type: On-site, with a focus on community engagement and customer interaction
Office Location(s): Reserve on Third, Bloomington, Indiana, United States
Geographic Context:
- Bloomington, Indiana is a college town, with a vibrant and diverse community
- The property is located near Indiana University Bloomington, which is the company's primary customer base
- The area offers a mix of urban and rural environments, with access to outdoor recreation and cultural attractions
Work Schedule: Daytime business hours, with flexibility to work up to six days per week during peak times
ASSUMPTION: The work environment is dynamic and customer-focused, with a strong emphasis on community engagement and customer service.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site interview with the General Manager and other team members
- Final interview with the Regional Manager
Key Assessment Areas:
- Customer service skills and experience
- Leadership and management abilities
- Sales and marketing acumen
- Problem-solving and analytical skills
Application Tips:
- Highlight relevant experience in customer service, sales, or community management
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare examples of successful customer service, sales, or marketing initiatives you've led or contributed to
ATS Keywords: Customer Service, Sales, Marketing, Student Housing, Property Management, Leadership, Management, Team Building, Customer Experience, KPIs, Market Surveys
ASSUMPTION: The application process is likely to involve multiple interviews, with a focus on assessing customer service, leadership, and sales skills.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Property Management Systems
- Social Media Platforms (Facebook, Instagram, Twitter)
- Customer Relationship Management (CRM) software
ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned with relative ease.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric mindset
- Exceptional written and verbal communication
- Inherent empathy
- Creative and strategic
- Keen organization and prioritization skills
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible, with the ability to work in a dynamic environment
- Results-driven, with a focus on customer satisfaction and revenue growth
Self-Assessment Questions:
- Do you have a proven track record of delivering exceptional customer service in a fast-paced environment?
- Are you comfortable working with diverse teams and managing staff performance?
- Do you have strong organizational skills and the ability to prioritize multiple projects and tasks?
ASSUMPTION: The company values a customer-centric mindset, strong communication skills, and a creative and strategic approach to problem-solving. The ideal candidate will be adaptable, collaborative, and results-driven.
⚠️ Potential Challenges
- Managing staff performance and providing leadership in a dynamic and fast-paced environment
- Balancing customer service, sales, and marketing responsibilities
- Adapting to changes in the student housing industry and market trends
- Working flexible hours, including up to six days per week during peak times
ASSUMPTION: This role presents unique challenges, such as balancing multiple responsibilities and working flexible hours, but also offers opportunities for growth and development.
📈 Similar Roles Comparison
- Compared to other Manager-level roles in the Real Estate industry, this position places a greater emphasis on customer service and sales
- In the student housing industry, this role is similar to other Leasing & Marketing Manager positions, but may have a greater focus on customer experience and community engagement
- Career-wise, this role offers opportunities for advancement within the company, such as taking on additional responsibilities or moving into a regional management role
ASSUMPTION: This role is unique in its focus on customer experience and community engagement, but offers similar career advancement opportunities to other Manager-level positions in the Real Estate industry.
📝 Sample Projects
- Implementing a new customer experience initiative to improve customer satisfaction and drive revenue growth
- Conducting a market survey to identify trends and insights, and using the data to inform marketing strategies
- Collaborating with the Centralized Sales Team to develop and execute a successful leasing strategy
ASSUMPTION: These sample projects reflect the key responsibilities and required skills for this role, with a focus on customer experience, sales, and marketing.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics of the Experience Team?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does the company measure success for this role, and what are the key performance indicators (KPIs)?
- What is the company's approach to work-life balance, especially given the flexible scheduling requirements of this role?
ASSUMPTION: These questions are designed to provide insight into the work environment, company culture, and expectations for the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in customer service, sales, or community management
- Prepare examples of successful customer service, sales, or marketing initiatives you've led or contributed to
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
