Licensed Customer Service and Sales Rep - Cool Springs, TN

📌 Core Information

🔹 Job Title: Licensed Customer Service and Sales Rep

🔹 Company: AAA-The Auto Club Group

🔹 Location: Cool Springs, TN, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing high-level support to the Insurance Agency and members
• Performing retention and promotional activities
• Selling membership and financial products
• Processing insurance applications and renewals

ASSUMPTION: The role does not explicitly mention remote possibilities, emphasizing an on-site work environment which suggests direct interaction with team and clients.

📋 Key Responsibilities

✅ Service existing insurance accounts and sell membership/financial products

✅ Process applications, renewals, and amendments

✅ Conduct retention calls and resolve customer inquiries

✅ Provide price quotes and manage insurance payments

✅ Promote cross-sell opportunities and assist with policy changes

✅ Conduct outbound promotional and retention call activities

✅ Participate in office events and community activities

ASSUMPTION: The role heavily emphasizes sales and customer service, indicating a need for strong communication and interpersonal skills.

🎯 Required Qualifications

Education: High School Diploma or equivalent

Experience: Experience in customer service and insurance policy processing

Required Skills:

• Property & Casualty Insurance licensing
• Customer-focused service skills
• Ability to present information clearly

Preferred Skills:

• Proficient in Microsoft Office
• Experience with insurance systems (PPS, POS, IMS, IPM)

ASSUMPTION: Preferred skills suggest familiarity with digital systems and proficiency in basic software tools, highlighting the importance of technical competency.

💰 Compensation & Benefits

Salary Range: $23.00 - $25.50 per hour, based on experience

Benefits:

• Medical, dental, and vision benefits
• 401k match and paid parental leave
• Tuition assistance program and professional development opportunities

Working Hours: 40 hours a week, with potential irregular hours including weekends and holidays

ASSUMPTION: Benefits package reflects a comprehensive and competitive suite aimed at supporting work-life balance and professional growth.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance and Financial Services

Company Size: 5,001-10,000 employees, indicating a large-scale operation with ample resources

Founded: 1901, showcasing a long-standing presence and stability in the industry

Company Description:

• Second largest AAA club in North America
• Provides a comprehensive suite of services: insurance, travel, financial
• Committed to customer satisfaction and innovative practices

Company Specialties:

• Travel and Insurance
• Financial Services
• Automotive and Transportation

Company Website: http://aaa.com

ASSUMPTION: Given its extensive history and size, the company likely offers broad career progression opportunities across its operational footprint.

📊 Role Analysis

Career Level: Entry-level with growth potential based on performance and acquired skills

Reporting Structure: Reports to Field Insurance Service management

Work Arrangement: On-site, with expectations of office presence

Growth Opportunities:

• Professional development programs for skill enhancement
• Potential for internal mobility within a large organization
• Skill advancement through structured training programs

ASSUMPTION: With formal training programs mentioned, career advancement is supported through structured learning paths.

🌍 Location & Work Environment

Office Type: Temperature-controlled office environment

Office Location(s): Cool Springs, TN

Geographic Context:

• In a suburban area with access to amenities
• Close proximity to major transportation routes
• Engagement in local community events

Work Schedule: Full-time, requiring flexibility for community engagement

ASSUMPTION: The office environment suggests a focus on collaboration and direct customer interaction.

💼 Interview & Application Insights

Typical Process:

• Initial screening and application review
• Interviews with department managers
• Background and reference checks

Key Assessment Areas:

• Sales acumen
• Customer service skills
• Technical proficiency in insurance systems

Application Tips:

• Emphasize previous customer service experience
• Highlight any relevant licenses or certifications
• Prepare examples of problem-solving in fast-paced environments

ATS Keywords: Insurance, Customer Service, Sales, Policy Processing, Microsoft Office

ASSUMPTION: The application process likely focuses on practical experience and technical capabilities.

🛠️ Tools & Technologies

• Insurance Policy Management Systems (e.g., PPS, POS, IMS, IPM)
• Microsoft Office Suite
• CRM software for customer management

ASSUMPTION: Familiarity with these tools is crucial for efficient task management and customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence
• Lifelong learning and professional development
• Inclusivity and diversity in the workplace

Work Style:

• Collaborative and team-oriented
• Proactive in customer engagement
• Detail-oriented with a focus on accuracy

Self-Assessment Questions:

• Do I thrive in customer-focused environments?
• Am I comfortable with sales-driven roles?
• How do I approach problem-solving under pressure?

ASSUMPTION: Cultural fit stresses team collaboration and customer-first mentality.

⚠️ Potential Challenges

• Balancing multiple customer needs simultaneously
• Adapting to a fast-paced, high-pressure environment
• Meeting sales targets in a competitive field
• Navigating complex insurance systems

ASSUMPTION: Challenge management involves a strong support network and access to resources.

📈 Similar Roles Comparison

• Comparable roles often have higher on-site interaction requirements
• Similar sales-oriented positions stress target fulfillment
• Roles share emphasis on regulatory compliance and customer satisfaction

ASSUMPTION: The position requires comparable industry knowledge and customer interaction skills as similar roles.

📝 Sample Projects

• Organizing community insurance awareness events
• Developing customer service improvement initiatives
• Implementing a new CRM system for customer management

ASSUMPTION: Sample projects are illustrative of typical tasks in driving customer engagement.

❓ Key Questions to Ask During Interview

• What are the key metrics for success in this role?
• How does the company support professional development and growth?
• What are the main challenges the team currently faces?
• How is success measured within the customer service team?
• Can you describe the team dynamics and company culture?

ASSUMPTION: Knowing team dynamics and success metrics will help understand expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's website
• Ensure your CV highlights relevant experience and skills
• Prepare for potential assessments on insurance knowledge
• Anticipate multiple rounds of interviews
• Follow up with the recruitment team post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.