📌 Core Information
🔹 Job Title: Líder del Equipo de Tienda (Jornada Completa) - Bayamon, PR (Olazabal Center)
🔹 Company: Goodwill de Puerto Rico
🔹 Location: Bayamon, PR
🔹 Job Type: Full-time
🔹 Category: Retail
🔹 Date Posted: 2025-07-20
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Assisting the Store Leader and management team in executing store operational goals
- Making judgments involving customers, team members, operational issues, business planning, and company policies
- Providing coaching and training to hourly employees
- Seeking opportunities for professional development for both self and other team members
ASSUMPTION: This role requires strong leadership, communication, and problem-solving skills to effectively manage and develop the store team while ensuring operational goals are met.
📋 Key Responsibilities
✅ Assists the Store Leader and management team in executing store operational goals of the annual operating plan
✅ Makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business
✅ Provides coaching and training to hourly employees on daily tasks
✅ Participates in the hourly associate recruitment process, including pre-screening and interviewing candidates as needed
✅ Seeks out opportunities for professional development for both self and other team members
✅ Completes day-to-day tasks and suggests efficiency improvements
✅ Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times
✅ Acts as a good steward of resources available at the site, including people, time, and money
✅ Tracks and measures day-to-day sales, production goals, and donations
ASSUMPTION: This role involves a mix of leadership, management, and operational tasks, requiring strong organizational skills and the ability to multitask and prioritize effectively.
🎯 Required Qualifications
Education: No formal degree required, but candidates should demonstrate relevant experience and supervisory skills
Experience: Supervisory experience in a service-related industry (e.g., retail, hospitality, food, etc.)
Required Skills:
- Strong communication skills, both oral and written
- Customer focus and the ability to build and maintain customer satisfaction
- Technical knowledge, including familiarity with computers and relevant software
- Results-oriented mindset, with the ability to recognize important results and take steps to achieve set goals or targets
- Critical thinking skills, using judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ethical behavior, adhering to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values
Preferred Skills:
- Experience in the retail industry, with knowledge of organization, planification, inventory control, equipment maintenance, teamwork, documentation, and data entry
ASSUMPTION: While no formal degree is required, candidates should have relevant experience and supervisory skills to effectively manage and develop the store team.
💰 Compensation & Benefits
Salary Range: Starting at $16 per hour
Benefits:
- Comprehensive Health Plan
- Life Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Long Term Disability
- Preventative Health and Wellness Program
- Continuing Education
- Leadership Development
- Tuition Reimbursement
- Sabbatical Leave
- Parental Leave
- Employee Assistance Program
- Discount Program
- Financial Education Program
- Retirement Planning Options with generous company match
- Paid Time Off (PTO) - Exempt
- Paid Holidays
- Vacation and Sick Time - Non-Exempt
- Daily Pay options available
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range is competitive for the retail industry and the benefits package is comprehensive, including health, financial, and professional development opportunities.
📌 Applicant Insights
🔍 Company Context
Industry: Goodwill de Puerto Rico is a local non-profit organization dedicated to empowering people to change their lives through meaningful employment, education, and health opportunities.
Company Size: Goodwill de Puerto Rico has 5,001-10,000 employees globally, with a local presence in Bayamon, PR
Founded: Goodwill de Puerto Rico is led by the team at Goodwill of Central & Southern Indiana, an entity with more than 90 years of experience in providing essential services in areas such as employment, job training, education, and maternal and child health care.
Company Description:
- Goodwill de Puerto Rico addresses barriers to independence, such as disabilities, criminal records, and limited education, providing resources necessary for individuals to increase their independence and reach their full potential.
- The organization offers evidence-based programs, including employment, job training, education, and health care services.
- Goodwill de Puerto Rico is committed to empowering people to change their lives through meaningful employment, education, and health opportunities.
Company Specialties:
- Employment services
- Job training
- Education
- Health care services
Company Website: Goodwill de Puerto Rico Careers
ASSUMPTION: Goodwill de Puerto Rico is a well-established non-profit organization with a strong commitment to empowering individuals and communities through its various services and programs.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level leadership position, offering opportunities for professional development and growth within the organization.
Reporting Structure: The Líder del Equipo de Tienda reports directly to the Store Leader or Assistant Store Leader.
Work Arrangement: This is an on-site, full-time position, with the possibility of overtime during peak seasons or special events.
Growth Opportunities:
- Professional development and training opportunities
- Career progression within the organization, such as promotions to Store Leader or Assistant Store Leader positions
- Expansion of responsibilities and leadership skills
ASSUMPTION: This role offers opportunities for professional growth and development within the organization, with a clear career path for high-performing individuals.
🌍 Location & Work Environment
Office Type: Retail store environment
Office Location(s): Olazabal Center, Bayamon, PR
Geographic Context:
- Bayamon is a city in the northern region of Puerto Rico, with a population of approximately 200,000 people.
- The Olazabal Center is a shopping center located in the heart of Bayamon, with easy access to major highways and public transportation.
- The city offers a mix of urban and suburban living, with a variety of housing options, restaurants, and entertainment venues.
Work Schedule: Full-time, 40 hours per week, with the possibility of overtime during peak seasons or special events
ASSUMPTION: The retail store environment can be fast-paced and dynamic, requiring strong organizational skills and the ability to multitask and prioritize effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Store Leader or Assistant Store Leader
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Leadership and management skills
- Communication and interpersonal skills
- Problem-solving and decision-making abilities
- Customer service and focus
- Adaptability and flexibility in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of the retail industry and Goodwill de Puerto Rico's mission and values
- Prepare examples of your leadership and management experiences, as well as your ability to handle operational challenges and make data-driven decisions
- Show enthusiasm for the role and the opportunity to make a positive impact on the community
ATS Keywords: Retail, Store Leader, Assistant Store Leader, Team Management, Customer Service, Operational Excellence, Data-Driven Decision Making, Leadership Development, Professional Growth
ASSUMPTION: The application process for this role is competitive, and candidates should tailor their materials and prepare thoroughly to demonstrate their qualifications and fit for the position.
🛠️ Tools & Technologies
- Point-of-Sale (POS) systems
- Inventory management software
- Employee scheduling and timekeeping software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
ASSUMPTION: Familiarity with retail-specific software and tools is essential for this role, as well as strong computer and technical skills.
👔 Cultural Fit Considerations
Company Values:
- Empowerment: Goodwill de Puerto Rico is committed to empowering individuals to reach their full potential through education, health, and employment opportunities.
- Integrity: The organization upholds the highest ethical standards in all its operations and interactions with clients, partners, and employees.
- Excellence: Goodwill de Puerto Rico strives for excellence in all aspects of its work, continuously seeking to improve and innovate.
- Collaboration: The organization fosters a collaborative work environment, encouraging teamwork, open communication, and mutual respect among employees.
Work Style:
- Fast-paced and dynamic retail environment
- Strong focus on customer service and satisfaction
- Team-oriented and collaborative work culture
- Opportunities for professional growth and development
Self-Assessment Questions:
- Do you have strong leadership and management skills, with experience supervising and developing teams in a retail or similar environment?
- Are you comfortable working in a fast-paced, dynamic retail environment, with the ability to multitask and prioritize effectively?
- Do you have a strong customer focus, with the ability to build and maintain customer satisfaction and provide excellent service to internal and external customers?
- Are you adaptable and flexible, with the ability to handle operational challenges and make data-driven decisions in a retail setting?
ASSUMPTION: Candidates should assess their fit with Goodwill de Puerto Rico's values and work style, ensuring they align with the organization's commitment to empowerment, integrity, excellence, and collaboration.
⚠️ Potential Challenges
- Working in a fast-paced retail environment can be physically demanding, requiring strong stamina and the ability to stand, walk, and lift heavy objects for extended periods
- The role may require working flexible hours, including evenings, weekends, and holidays, to meet the needs of the business
- Managing a team in a retail setting can be challenging, requiring strong leadership, communication, and conflict resolution skills
- The retail industry can be competitive, with a high turnover rate and the need to consistently attract and retain top talent
ASSUMPTION: Candidates should carefully consider the potential challenges of this role and ensure they are prepared to meet the demands of a fast-paced retail environment.
📈 Similar Roles Comparison
- Líder del Equipo de Tienda vs. Store Manager: Both roles involve managing a retail team and overseeing daily operations, but the Store Manager role may have additional responsibilities, such as budget management, strategic planning, and staffing decisions
- Industry-specific context: Retail roles can vary significantly depending on the industry, size, and location of the organization. Candidates should research the specific retail environment and customer base to better understand the unique demands of the role
- Career path comparison: A Líder del Equipo de Tienda role can serve as a stepping stone to a Store Manager or Assistant Store Manager position, offering opportunities for professional growth and development within the organization
ASSUMPTION: Candidates should carefully consider the differences between similar roles and assess their fit with the specific demands and requirements of the position.
📝 Sample Projects
- Implementing a new inventory management system to improve efficiency and accuracy in tracking and managing store stock
- Developing and executing a customer engagement campaign to increase foot traffic and sales during a slow period
- Streamlining the onboarding process for new employees to reduce training time and improve overall productivity
ASSUMPTION: Candidates should be prepared to provide specific examples of their leadership, management, and operational experiences, as well as their ability to handle challenges and make data-driven decisions in a retail setting.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and reporting relationships within the store?
- What are the key priorities and goals for the store in the next 6 to 12 months?
- How does the organization support the professional development and growth of its employees?
- What are the most challenging aspects of the role, and how can I best prepare to succeed in this environment?
- How does the organization measure and evaluate the performance of the store and its team members?
ASSUMPTION: Candidates should ask thoughtful and insightful questions to demonstrate their interest in the role and their commitment to the organization's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your leadership and management experiences, as well as your ability to handle operational challenges and make data-driven decisions
- Show enthusiasm for the role and the opportunity to make a positive impact on the community
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
