E

Local Account Manager

Expeditors
Full-time
On-site
Morrisville, North Carolina, United States
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Local Account Manager

πŸ”Ή Company: Expeditors

πŸ”Ή Location: Morrisville, North Carolina, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ’Ό Account Management

πŸ”Ή Date Posted: Mon Mar 31 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Developing and managing relationships with top global customers
  • Ensuring cross-functional and geographical operational requirements are met
  • Driving revenue growth and strategic business planning
  • Conducting business reviews tailored to customer needs for value creation and cost reduction

ASSUMPTION: This role appears to be heavily focused on maintaining and expanding existing customer relationships, with an emphasis on strategic business development and customer satisfaction.

πŸ“‹ Key Responsibilities

βœ… Strengthen relationships with existing house accounts

βœ… Identify and grow business opportunities from existing accounts

βœ… Understand customer strategy and ensure satisfaction

βœ… Communicate service issues to relevant departments

βœ… Manage client profiles by location and maintain CRM

βœ… Provide technical updates to accounts and coordinate joint account visits

βœ… Manage business reviews and continuously seek operational improvements

ASSUMPTION: These responsibilities suggest that the role will require strong interpersonal skills and the ability to collaborate with various teams within the organization.

🎯 Required Qualifications

Education: University or equivalent business qualifications

Experience: Minimum 3 years in the logistics industry or with Expeditors

Required Skills:

  • Business Development
  • Customer Service
  • Problem Solving
  • Interpersonal and Presentation Skills
  • Proficiency in CRM software and Microsoft Office

Preferred Skills:

  • Understanding of Expeditors' products and services
  • Experience in global logistics operations

ASSUMPTION: Given the complex nature of logistics, candidates likely need experience with large-scale account management and a strong grasp of global business operations.

πŸ’° Compensation & Benefits

Salary Range: Not specified, typical ranges for logistics account managers are $70,000-$90,000 annually, based on industry standards.

Benefits:

  • Paid Vacation, Holiday, and Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development

Working Hours: 40 hours per week

ASSUMPTION: Compensation likely includes performance-based bonuses given the role's focus on business growth and retention.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Transportation, Logistics, Supply Chain and Storage

Company Size: 10,001+ employees, offering a wide range of career paths and networking opportunities.

Founded: 1979

Company Description:

  • Fortune 500 logistics company headquartered in Seattle
  • Global network of over 350 locations across six continents
  • Specialized in customized supply chain solutions

Company Specialties:

  • #GlobalLogistics
  • #CustomerService
  • #CustomsCompliance

Company Website: http://www.expeditors.com

ASSUMPTION: The company's significant global presence indicates potential for growth and learning in a variety of international trade areas.

πŸ“Š Role Analysis

Career Level: Mid-level management

Reporting Structure: Likely reports to senior management or regional directors

Work Arrangement: On-site with potential regional travel

Growth Opportunities:

  • Advancement to senior management roles
  • Opportunities to lead global projects
  • Potential to develop expertise in specialized logistics niches

ASSUMPTION: The role offers significant career development through leadership and specialized training opportunities.

🌍 Location & Work Environment

Office Type: Corporate office setting

Office Location(s): Morrisville, North Carolina, part of the Research Triangle, a hub for technology and research.

Geographic Context:

  • Close to major transport hubs
  • Access to a network of business and tech professionals
  • Dynamic economic environment

Work Schedule: Standard business hours with flexibility for client meetings

ASSUMPTION: The Morrisville location suggests access to advanced technology resources and a network of industry experts for collaboration and innovation.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Initial application through company careers page
  • Phone interview with HR
  • In-person interviews with department heads
  • Final interview including a presentation component

Key Assessment Areas:

  • Customer relationship management skills
  • Understanding of global logistics
  • Problem-solving capabilities

Application Tips:

  • Highlight experience with large-scale accounts
  • Demonstrate knowledge of Expeditors' services and solutions
  • Prepare a case study or presentation on a logistics challenge

ATS Keywords: Business Development, Customer Service, Logistics, Account Management

ASSUMPTION: The interview process likely emphasizes practical examples of past success in similar roles to assess fit.

πŸ› οΈ Tools & Technologies

  • Expeditors operating systems
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • CRM Software

ASSUMPTION: Candidates will use a mix of internal logistics software and common office applications to manage client accounts.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer Focus
  • Innovation
  • Integrity

Work Style:

  • Collaborative team environment
  • Attention to detail and proactive problem solving
  • Commitment to continuous improvement

Self-Assessment Questions:

  • How do you manage and prioritize multiple client relationships?
  • What strategies do you use to align customer goals with company services?
  • Can you provide an example of a successful customer retention strategy you've implemented?

ASSUMPTION: Cultural fit will involve adapting to a fast-paced, dynamic work environment with strong team collaboration.

⚠️ Potential Challenges

  • Navigating complex international logistics environments
  • Balancing multiple high-priority client accounts
  • Aligning client expectations with operational capabilities
  • Staying updated with rapidly changing logistics policies and technologies

ASSUMPTION: The role demands critical thinking and adaptability to meet diverse global logistics challenges.

πŸ“ˆ Similar Roles Comparison

  • Global Account Manager positions require greater travel and international account handling
  • Sales roles may focus more on acquiring new clients rather than maintaining existing relationships
  • Logistics Operations Manager positions typically emphasize backend operational management

ASSUMPTION: Applicants may compare this role to similar positions with a stronger focus on client interaction and strategic account development.

πŸ“ Sample Projects

  • Implementing a new CRM system for improved client interaction tracking
  • Developing a customized logistics solution for a major retail client
  • Rolling out a global customer satisfaction survey to drive service improvements

ASSUMPTION: Sample projects likely focus on enhancing client relationship management and service quality improvements.

❓ Key Questions to Ask During Interview

  • What are the key metrics for success in this role?
  • Can you describe a recent challenge faced by the account management team and how it was resolved?
  • What resources are available to help grow client relationships?
  • How does Expeditors integrate new technologies into account management strategies?
  • What opportunities exist for career advancement within Expeditors?

ASSUMPTION: Applicants should focus on understanding the role's strategic and operational dynamics and growth potential within the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Ensure your resume highlights relevant logistics and account management experience
  • Prepare for potential case study presentations during interviews
  • Research Expeditors' values and recent initiatives to discuss during interviews
  • Follow up with HR after the interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.