Logistics Customer Service Agent

📌 Core Information

🔹 Job Title: Logistics Customer Service Agent

🔹 Company: Expeditors

🔹 Location: Romulus, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Understanding customer transportation needs and requirements
• Receiving, booking, and scheduling transportation orders
• Ensuring timely and accurate movement of freight and information
• Delivering exceptional customer service and maintaining a customer-focused approach

ASSUMPTION: The role may involve handling various logistical challenges which require creative problem-solving skills in a fast-paced environment due to the nature of logistics.

📋 Key Responsibilities

✅ Prepare, handle, and process various documentation, including air waybills and customs documentation

✅ Update shipment information accurately in the operating system

✅ Ensure timely dispatch of freight to prevent supply chain disruptions

✅ Communicate effectively with customers, vendors, and the internal network

✅ Review performance reports for self-assessment and improvement

✅ Execute invoicing based on customer SOPs and tariff guidelines

✅ Maintain strong vendor relationships and uphold compliance standards

✅ Escalate issues to management as needed

ASSUMPTION: Responsibilities require significant interaction with both internal teams and external clients, emphasizing the need for robust communication skills.

🎯 Required Qualifications

Education: High School Diploma

Experience: Relevant customer service experience is an asset

Required Skills:

• Excellent customer service and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

Preferred Skills:

• Bachelor's degree
• At least one year of experience in a customer service role

ASSUMPTION: Candidates with exceptional interpersonal skills and a proactive approach to expanding their knowledge base will likely excel in this position.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for Fortune 500 companies

Benefits:

• Paid vacation, holidays, and sick time
• Comprehensive health plan including medical, prescription drugs, dental, and vision
• 401(k) Retirement Savings Plan (US only)

Working Hours: 40 hours per week with potential variability based on logistics needs

ASSUMPTION: Compensation will include a variety of benefits suitable for a global company aimed at ensuring employee satisfaction and retention.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain, and Storage

Company Size: Over 17,000 employees, offering significant individual career growth opportunities and resources

Founded: 1979

Company Description:

• A global logistics company with a reputation for customized supply chain solutions
• Uses advanced technology for seamless and integrated services
• Committed to high-quality customer service and operational excellence

Company Specialties:

• Global Logistics and Freight Forwarding
• Customs Compliance
• Innovative Technology Integration

Company Website: http://www.expeditors.com

ASSUMPTION: Expeditors values innovation and customer service, positioning itself as a leader in the logistics sector.

📊 Role Analysis

Career Level: Entry-level with opportunities for professional development

Reporting Structure: Reports to department manager and works closely with various logistics teams

Work Arrangement: Strictly on-site

Growth Opportunities:

• Access to company's Personal Development Plan
• Opportunities to participate in cross-departmental training
• Potential for internal promotions due to the company's preference for promoting from within

ASSUMPTION: Career progression is supported through structured training programs and internal promotion schemes.

🌍 Location & Work Environment

Office Type: Collaborative and dynamic office environment

Office Location(s): DTW/Detroit metro area

Geographic Context:

• Close proximity to major logistics hubs
• Accessible transport links to facilitate the movement of goods
• A central point in the North American logistics network

Work Schedule: Standard work week; possibility of overtime during peak periods

ASSUMPTION: The office is strategically placed to leverage regional logistics advantages and meet customer needs efficiently.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone or virtual screening interview
• In-person interviews with department management

Key Assessment Areas:

• Customer service capability and responsiveness
• Problem-solving and adaptability
• Communication and organizational skills

Application Tips:

• Highlight any logistics or customer service experience
• Demonstrate problem-solving skills with examples
• Showcase emotional resilience and ability to handle stress

ATS Keywords: Logistics, Customer Service, Supply Chain, Microsoft Office, Problem Solving

ASSUMPTION: The application process focuses heavily on assessing interpersonal skills and problem-solving abilities.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Expeditors' standardized logistics operating system
• Communication tools like email, instant messaging, and phone systems

ASSUMPTION: Proficiency in Microsoft Office and other fundamental logistics software is crucial for the role's success.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence in customer service
• Pursuit of innovative solutions
• Promoting from within and employee growth

Work Style:

• Customer-focused and responsive
• Collaborative and team-oriented
• Continuous learning and improvement

Self-Assessment Questions:

• Do you thrive in customer-centric environments?
• Are you comfortable working in a fast-paced logistics setting?
• Can you effectively utilize technology to enhance customer service?

ASSUMPTION: A candidate that matches the company’s proactive and service-oriented culture will be best suited to flourish.

⚠️ Potential Challenges

• Managing high volumes of customer transactions
• Meeting tight logistics deadlines
• Adapting to rapidly changing logistics demands
• Maintaining compliance with various international logistics regulations

ASSUMPTION: The fast-paced logistics environment may demand quick adjustments and multitasking capabilities.

📈 Similar Roles Comparison

• Compared to other customer service roles, this position emphasizes logistical coordination.
• Requires strong adherence to compliance standards, unlike many administrative roles.
• Provides broad exposure to global supply chain operations.

ASSUMPTION: This role offers unique challenges and learning opportunities compared to customer service positions in other industries.

📝 Sample Projects

• Facilitating a large-scale freight movement for a high-profile client
• Implementing improvements in scheduling to enhance efficiency
• Participating in a team project aimed at optimizing customer service strategies

ASSUMPTION: Projects may involve a mix of client interaction and internal process improvement initiatives.

❓ Key Questions to Ask During Interview

• How does Expeditors approach training and development for new employees?
• Can you describe the company's philosophy on customer service?
• What are some typical challenges faced in this role?
• What tools and technologies are used for day-to-day operations?
• How are career progression and growth opportunities handled?

ASSUMPTION: These questions are likely to yield insights into the company culture and career paths available.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service and logistics experience
• Emphasize skills in Microsoft Office and problem-solving
• Research Expeditors to understand their market position and values
• Prepare for potential scenario-based interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.