(Logistics) Customer Support Consultant (LATAM, remotely)

📌 Core Information

🔹 Job Title: Logistics Customer Support Consultant (LATAM, remotely)

🔹 Company: SupportYourApp

🔹 Location: Brazil

🔹 Job Type: Remote

🔹 Category: Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Remote Solely

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Strategically planning and managing logistics and customer services.
• Utilizing cutting-edge technology tools.
• Achieving targets for cost, productivity, and accuracy.
• Building strong relationships with a multicultural customer base.

ASSUMPTION: The job requires a balance between logistics management and customer interaction, leveraging technology solutions for efficiency improvements and relationship building.

📋 Key Responsibilities

✅ Strategically plan and manage logistics, warehouse, transportation, and customer services.

✅ Meet cost, productivity, accuracy, and timeliness targets.

✅ Direct, optimize, and coordinate the full order cycle.

✅ Build positive and long-lasting relationships with customers.

✅ Provide exceptional customer support via calls, chats, and emails.

✅ Communicate with developers and other departments of various IT companies.

ASSUMPTION: These responsibilities focus on both logistics oversight and communication, suggesting a need for flexibility and strong interpersonal skills in fast-paced environments.

🎯 Required Qualifications

Education: Not specified; typically, roles like this may benefit from a degree in logistics, supply chain management, or a related field.

Experience: Experience in support or other customer-facing roles preferred.

Required Skills:

• Excellent English skills (at least C1 level).
• Advanced proficiency in Excel, Google Sheets, or Numbers.
• Critical and logical thinking.

Preferred Skills:

• Proficiency in standard logistics software.
• Analytical and research skills.

ASSUMPTION: Candidates with tech-savvy skills and familiarity with logistics software will have an advantage in optimizing processes and enhancing productivity.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive in the logistics and customer service industry.

Benefits:

• Flexible schedule.
• Fully remote work opportunity.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.

Working Hours: 40 hours per week with potential flexibility to accommodate different time zones.

ASSUMPTION: Compensation may include performance-based bonuses, typical of roles with a focus on productivity and customer satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting, focusing on global tech solutions and support.

Company Size: 1,001-5,000 employees, indicating a sizable structure allowing for extensive resources and support networks.

Founded: 2010, with over a decade of industry leadership.

Company Description:

• International support services with a broad linguistic and cultural reach.
• Leading provider of outsourced customer and technical support.
• Strong emphasis on security and compliance standards.

Company Specialties:

• Customer service outsourcing.
• Technical support.
• Social media customer service.

Company Website: Visit SupportYourApp

ASSUMPTION: With a robust global reach, SupportYourApp likely offers diverse career paths and strong professional development opportunities.

📊 Role Analysis

Career Level: Entry to anywhere within early career, opening paths for growth in customer service and logistics.

Reporting Structure: Likely reports to a logistics manager or team lead.

Work Arrangement: 100% remote, requiring self-discipline and effectively managing time across potentially different geographical zones.

Growth Opportunities:

• Opportunities to advance to higher-level logistics management roles.
• Potential to specialize further in customer experience management.
• Develop technical skills with hands-on software tools.

ASSUMPTION: The role is designed for dynamic professionals seeking growth in both logistics and customer service within a tech-centric environment.

🌍 Location & Work Environment

Office Type: Remote, home office environment.

Office Location(s): Not applicable for remote roles but the company has offices in Wilmington, Delaware; Buenos Aires, Argentina; and Belgrade, Serbia.

Geographic Context:

• Supports work from Brazil, enabling engagement with a Latin American client base.
• Flexible working hours supporting international time zones.
• Potential cultural exchange within a diverse employee base.

Work Schedule: Flexible, enabling workers to set schedules that sync with customer needs and global operations.

ASSUMPTION: The remote nature emphasizes the need for self-motivation and adaptability to varying international customer interaction needs.

💼 Interview & Application Insights

Typical Process:

• Initial application submission via company portal.
• Screening process, possibly including a language proficiency test.
• Technical interview to assess skill levels.

Key Assessment Areas:

• Language proficiency particularly in English.
• Technical skills in relevant software.
• Problem-solving abilities.

Application Tips:

• Highlight experiences related to strategic logistics management.
• Demonstrate advanced proficiency in software tools like Excel and Google Sheets.
• Prepare examples of customer service excellence and teamwork.

ATS Keywords: Logistics, Customer Support, Remote, Problem-Solving, Multilingual.

ASSUMPTION: The application process is structured to identify candidates who excel in communication and technology usage within logistics roles.

🛠️ Tools & Technologies

• Excel and Google Sheets for data analysis and reports.
• Logistics management software for optimizing order cycles.
• Communication tools such as email and chat platforms.

ASSUMPTION: Familiarity with logistics-focused software packages may give candidates an edge in streamlined process management.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion.
• Technological innovation.
• Personal and professional growth.

Work Style:

• Self-motivated and able to work independently.
• Team collaboration in a remote environment.
• Customer-focused approach.

Self-Assessment Questions:

• Are you capable of working independently with remote supervision?
• How do you manage cross-cultural communication?
• What strategies do you use to stay updated with tech trends?

ASSUMPTION: Employees should align with values that promote technology use, multiculturalism, and ongoing learning.

⚠️ Potential Challenges

• Navigating different time zones for remote customer interactions.
• Adapting to fast-paced changes in technology.
• Ensuring reliable internet connectivity and computer performance.
• Balancing workload in a remote setting without onsite supervision.

ASSUMPTION: The remote nature of the role presents challenges in maintaining effective communication and self-management without physical office support.

📈 Similar Roles Comparison

• Logistics Coordinator roles focus more on physical logistics coordination vs. remote support emphasis in this role.
• Customer Service Specialists may not require logistics knowledge, setting this role apart in skill requirements.
• Project Manager roles involve more strategic planning and oversight vs. operational management found here.

ASSUMPTION: The role offers a blend of logistics oversight and customer service that differentiates it from more singular-focused positions.

📝 Sample Projects

• Optimizing logistics procedures for cost reduction.
• Implementing a new customer relationship management system.
• Coordinating a cross-functional team to resolve a supply chain bottleneck.

ASSUMPTION: Projects may involve elements of both logistics strategy and customer service enhancement.

❓ Key Questions to Ask During Interview

• How does the company support remote team members?
• What are the key performance indicators for this role?
• How are team objectives aligned globally?
• What technologies does the company plan to adopt in the near future?
• How is success measured in customer support roles?

ASSUMPTION: Questions should focus on support for remote employees, measurements of success, and technological advancement plans.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the SupportYourApp careers page.
• Include a CV that highlights relevant logistics and customer service experience.
• Prepare to provide examples of previous success in similar roles.
• Expect to undergo language assessment testing.
• Engage in an initial interview screening process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.