Manager, Account

📌 Core Information

🔹 Job Title: Manager, Account

🔹 Company: Esquire Deposition Solutions LLC

🔹 Location: San Diego, California, United States

🔹 Job Type: Full Time

🔹 Category: Legal Services

🔹 Date Posted: 2025-07-08

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Serving as a critical liaison between clients and internal teams for seamless service
• Building lasting client relationships and supporting complex cases and trials
• Providing operational support to field sales teams and ensuring client retention
• Collaborating with Client Executives on account strategies and relationship development

ASSUMPTION: This role requires a proactive, detail-oriented professional with strong communication and problem-solving skills to excel in a fast-paced environment.

📋 Key Responsibilities

✅ Support the sales team with large cases and trials by ensuring superior client service throughout the engagement

✅ Proactively assist clients when Client Executives are in the field

✅ Collaborate with Client Executives on account strategies and relationship development

✅ Develop deep knowledge of Esquire’s services to match solutions to client needs

✅ Build and maintain excellent relationships with clients and internal stakeholders

✅ Provide timely pricing, scheduling, and cost estimates

✅ Handle client onboarding, training, and general inquiries

✅ Facilitate internal coordination for smooth service delivery

✅ Resolve escalated client issues and disputes professionally and efficiently

✅ Streamline internal ticketing processes and support billing accuracy

✅ Assist with payment issue resolution and help reduce outstanding receivables

✅ Perform other duties as assigned

ASSUMPTION: This role involves a high level of client interaction and requires strong communication and organizational skills to manage multiple priorities effectively.

🎯 Required Qualifications

Education: High school diploma required; bachelor’s degree preferred

Experience: 3+ years in customer service, account management, or sales support—experience in litigation or court reporting preferred

Required Skills:

• Strong communication, relationship-building, and problem-solving skills
• Highly organized and detail-oriented with a client-first approach
• Proficient in Microsoft Office and comfortable with internal systems and platforms

Preferred Skills:

• Experience in litigation or court reporting
• Bilingual or multilingual skills

ASSUMPTION: Candidates with relevant experience in the legal industry or a background in customer service will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (Based on industry standards for a Manager, Account role with 2-5 years of experience in the Legal Services industry in San Diego, CA)

Benefits:

• Comprehensive Training
• Competitive Benefits
• Growth Opportunities

Working Hours: Full-time, with occasional travel to client sites and participation in client-facing activities

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in the San Diego area. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Legal Services

Company Size: 201-500 employees (Mid-size company, offering opportunities for growth and collaboration)

Founded: 1978 (Over 40 years of experience in the legal services industry)

Company Description:

• Esquire is a national provider of remote and in-person deposition management solutions, court reporting services, and technology
• They help law firms, insurance companies, and corporate legal departments get depositions right every time
• Esquire is committed to fair hiring practices and providing equal employment opportunities

Company Specialties:

• Court Reporting
• Corporate Solutions
• Deposition Solutions
• Construction Litigation
• Language Interpreting
• Local & Global Depositions
• Remote Deposition Support
• Realtime Transcription
• Secure Scheduling & Document Repository
• Court Reporter
• Stenography
• Legal Videography

Company Website: http://www.esquiresolutions.com

ASSUMPTION: Esquire Deposition Solutions is a well-established company in the legal services industry, offering a range of services and technologies to support depositions and court reporting.

📊 Role Analysis

Career Level: Mid-level management role, with opportunities for growth and development

Reporting Structure: This role reports directly to the Sales Director and collaborates with Client Executives and internal teams

Work Arrangement: Remote OK, with occasional travel to client sites and participation in client-facing activities

Growth Opportunities:

• Advancement within the sales or account management departments
• Expanding knowledge of Esquire’s services and technologies
• Developing leadership and management skills

ASSUMPTION: This role offers opportunities for professional growth and development within a mid-size company in the legal services industry.

🌍 Location & Work Environment

Office Type: Remote, with occasional travel to client sites

Office Location(s): San Diego, California, United States

Geographic Context:

• San Diego is the second-largest city in California and the eighth-largest city in the United States
• The city is known for its mild climate, natural beauty, and diverse culture
• San Diego has a strong legal industry, with numerous law firms and corporate legal departments

Work Schedule: Full-time, with occasional travel and client-facing activities

ASSUMPTION: This role requires a self-motivated individual who can work independently and manage their time effectively in a remote work environment.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen
• In-person or virtual interview with the Sales Director
• Final interview with key stakeholders
• Background check and reference verification

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and analytical skills
• Organizational skills and attention to detail
• Sales and account management experience

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of the legal services industry and Esquire’s offerings
• Prepare examples of how you have handled complex cases or trials and managed client relationships

ATS Keywords: Account Manager, Sales, Client Relationships, Legal Services, Court Reporting, Deposition Management, Problem-Solving, Communication, Organizational Skills

ASSUMPTION: The application process for this role may involve multiple interviews and assessments to evaluate the candidate’s skills and cultural fit.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Internal systems and platforms (CRM, ticketing, billing)
• Video conferencing and collaboration tools (Zoom, Microsoft Teams)

ASSUMPTION: Proficiency in Microsoft Office and internal systems is required for this role, while experience with video conferencing and collaboration tools is beneficial.

👔 Cultural Fit Considerations

Company Values:

• Client-focused
• Innovative
• Professional
• Collaborative

Work Style:

• Proactive and detail-oriented
• Adaptable and responsive to client needs
• Strong communication and problem-solving skills

Self-Assessment Questions:

• How do you handle complex cases or trials, and what steps do you take to ensure client satisfaction?
• Can you provide an example of a time when you had to manage multiple priorities and maintain strong client relationships?
• How do you stay organized and manage your time effectively in a remote work environment?

ASSUMPTION: Candidates who align with Esquire’s company values and possess the required work style will be well-suited for this role.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a fast-paced environment
• Handling escalated client issues and disputes professionally and efficiently
• Occasional travel to client sites and participation in client-facing activities
• Keeping up with industry trends and new technologies in the legal services sector

ASSUMPTION: This role may present challenges related to time management, client communication, and staying current with industry developments.

📈 Similar Roles Comparison

• This role differs from other account management positions in the legal services industry by focusing on deposition management and court reporting services
• Esquire’s offerings and technologies set this role apart from similar positions in other industries
• Career progression may involve moving into sales or leadership roles within the company

ASSUMPTION: This role is unique within the legal services industry, offering a blend of account management, sales, and operational support responsibilities.

📝 Sample Projects

• Managing a complex, high-profile case with multiple depositions and tight deadlines
• Developing and implementing a client retention strategy for a key account
• Streamlining internal processes to improve service delivery and reduce errors

ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges faced by a Manager, Account at Esquire Deposition Solutions.

❓ Key Questions to Ask During Interview

• How does this role support the company’s overall growth and expansion strategy?
• Can you describe the team structure and dynamics within the sales department?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does Esquire support the professional development and growth of its employees?
• What is the company’s approach to work-life balance, especially for remote employees?

ASSUMPTION: These interview questions help candidates better understand the role, the company culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for interviews by researching Esquire’s offerings and developing examples of your problem-solving and client management skills
• Follow up with the hiring manager within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.