- Managing high-margin accounts to drive retention and optimize Fridge portfolio performance
- Collaborating cross-functionally with distribution, demand planning, finance, and sales teams to ensure a seamless customer experience
- Defining and implementing a client management framework to deliver world-class support consistently across tiers
- Monitoring and assessing Fridge-level performance, recommending interventions when necessary, and leading the PIP process for underperforming locations
- Looping in the Sales team when expansion opportunities arise
- Conducting regular business reviews with Tier 1 clients
📋 Key Responsibilities
✅ Client Management & Retention
- Own the retention strategy for active, positive-margin Fridge accounts
- Collaborate with Sales and Operations to address site-level issues impacting retention
- Conduct regular business reviews with Tier 1 clients
✅ Portfolio Management
- Monitor and assess Fridge-level performance to ensure portfolio excellence
- Recommend appropriate interventions when necessary (PIP, removal, or relocation)
- Lead the PIP process for underperforming locations (negative margin accounts), including managing outreach with flagged partners to align on improvement plans
- Loop in the Sales team when expansion opportunities arise
🎯 Required Qualifications
Education:
- Bachelor’s degree in Business or a related field
Experience:
- 5+ years of account management experience, preferably in CPG, food service, or retail
Required Skills:
- Strong organizational and detail-oriented mindset with the ability to manage multiple priorities
- Experience defining and building processes
- Proven ability to collaborate cross-functionally
- Data-driven and strong analytical skills with the ability to understand a P&L
- Excellent communication and relationship-building skills, with the ability to navigate complex client organizations
- Customer-obsessed and solutions-oriented
Preferred Skills:
- Experience with CRM software (e.g., Salesforce, HubSpot)
- Familiarity with the food service or retail industry
💰 Compensation & Benefits
Salary Range: $75,000 to $120,000 per year
Benefits:
- Medical, dental, and vision insurance (multiple plans available)
- 401(k) with immediate employer match vesting
- Paid time off (including vacation, sick leave, and holidays)
- Paid sabbatical after 5 years of service
- Employee discounts
- Employee Assistance Program (EAP)
Working Hours: Full-time, 40 hours per week
📌 Applicant Insights
🔍 Company Context
Industry: Food & Beverages
Company Size: 201-500 employees
Founded: 2013
Company Description:
Farmer’s Fridge is on a mission to make healthier (and delicious) meals on the go. We started with a network of smart Fridges, designed to make finding healthier meals as simple as vending a candy bar. Today, we have more than 2000 Fridges all over the country in airports, hospitals, office buildings, universities, and more.
Reporting Structure: This role reports directly to the Director of Account Management.
Work Arrangement: On-site, full-time, with occasional remote work for meetings and events.
Growth Opportunities:
- Potential to move into a senior role or management position as the company expands
- Opportunities to gain experience in cross-functional collaboration and process improvement
- Exposure to various aspects of the business, including operations, sales, and finance
🌍 Location & Work Environment
Office Type: Urban office in downtown Chicago
Office Location: 2000 W Fulton St, Chicago, Illinois, US
Geographic Context:
- Chicago is a vibrant, multicultural city with a diverse range of neighborhoods and attractions
- The office is conveniently located near public transportation, with easy access to restaurants, shops, and parks
- The city offers a mix of urban and suburban living options, with various housing and entertainment options available
Work Schedule: Monday-Friday, 9:00 AM to 5:00 PM, with flexibility for meetings and events
💼 Interview & Application Insights
Typical Process:
1. Phone or video screen with the Hiring Manager
2. On-site interview with the Hiring Manager and other team members
3. Final interview with the Director of Account Management
Key Assessment Areas:
- Problem-solving skills and ability to think critically
- Communication and interpersonal skills
- Cultural fit and alignment with company values
- Understanding of the food service or retail industry
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, communication abilities, and industry-specific knowledge
- Research the company and its mission to demonstrate your enthusiasm and understanding of the role
ATS Keywords: Account Management, Client Retention, Portfolio Management, Cross-Functional Collaboration, Data-Driven, Analytical Skills, Communication Skills, Relationship Building, Problem Solving, Organizational Skills, Detail-Oriented, Process Definition, Customer Obsessed, Solutions Oriented
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- Project management tools (e.g., Asana, Trello)
- Data analysis tools (e.g., Excel, Google Sheets)
👔 Cultural Fit Considerations
Company Values:
- In This Together: We stay connected, whether in person or virtually, and encourage business transparency through regular town hall meetings and weekly financial updates.
- Happier Workdays: Each day at work should fill you with joy. We encourage curiosity and value employee input in decision-making processes.
- Never Run on Empty: We provide daily meals and office snacks to ensure employees aren't distracted by hunger. We also offer a paid sabbatical program after five years of service.
- Innovate & Elevate: We foster a culture of continuous learning and growth, with open access to leadership and regular business updates. We also offer a 401(k) plan with a company match that vests immediately.
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic, with a focus on results and continuous improvement
- Data-driven and analytical, with a strong emphasis on problem-solving and critical thinking
- Customer-focused, with a commitment to delivering exceptional customer experiences
Self-Assessment Questions:
1. How do you approach navigating undefined spaces to address client issues and provide the best customer experience?
2. Can you provide an example of a time when you diagnosed the root cause of a problem, identified structural gaps, and built thoughtful, scalable solutions to prevent future issues?
3. How do you prioritize and manage multiple projects or priorities effectively?
4. How do you handle working with complex client organizations, and can you provide an example of a successful negotiation or collaboration strategy?
5. How do you stay organized and detail-oriented when managing multiple priorities and projects?
⚠️ Potential Challenges
1. Managing high-margin accounts and ensuring portfolio excellence can be challenging, as it requires strong analytical skills, attention to detail, and effective communication with various stakeholders.
2. The role may involve working with underperforming locations and managing the PIP process, which can be time-consuming and require strong problem-solving skills.
3. The fast-paced nature of the role may require working occasional evenings or weekends to meet deadlines or attend events.
4. The role may involve occasional travel to client sites or industry events.
📈 Similar Roles Comparison
1. This role differs from related positions, such as Account Executive or Sales Manager, as it focuses more on client retention and portfolio management rather than new business development or sales targets.
2. The role requires a strong understanding of the food service or retail industry, as well as experience in account management and data-driven decision-making.
3. Career paths for this role may include moving into a senior role or management position as the company expands, or transitioning into a related field such as operations or finance.
📝 Sample Projects
1. Developing and implementing a client management framework to ensure consistent, world-class support across tiers
2. Conducting a comprehensive analysis of Fridge-level performance and recommending appropriate interventions to optimize portfolio excellence
3. Leading the PIP process for underperforming locations, including managing outreach with flagged partners to align on improvement plans
💡 Key Questions to Ask During Interview
1. What are the key priorities for this role in the first 30, 60, and 90 days?
2. How does this role fit into the company's long-term growth plans, and what opportunities are there for career advancement?
3. What are the most significant challenges facing the account management team currently, and how can this role help address them?
4. How does the company support work-life balance, and what resources are available to help employees manage stress and maintain a healthy lifestyle?
5. What are the company's plans for expanding its product offerings or entering new markets, and how can this role contribute to those initiatives?
📝 Next Steps for Applicants
To apply for this position:
1. Submit your application through the provided link: [Application URL]
2. Tailor your resume and cover letter to highlight relevant experience and skills for this role
3. Prepare for the phone or video screen with the Hiring Manager, focusing on your problem-solving skills, communication abilities, and industry-specific knowledge
4. Research the company and its mission to demonstrate your enthusiasm and understanding of the role
5. Follow up with the Hiring Manager after the interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
