1. Account Management: Drive retention and optimize Fridge portfolio performance by maintaining relationships with high-margin accounts and renegotiating underperforming locations.
2. Cross-Functional Collaboration: Work with internal teams to address site-level issues impacting retention and enhance the customer experience.
3. Data-Driven Decision Making: Use data to inform strategies, track progress, and make data-driven decisions to improve performance.
4. Client Advocacy: Champion client feedback internally and collaborate with teams to translate feedback into measurable service enhancements with positive ROI.
5. Process Improvement: Define and build processes to ensure world-class support across tiers and deliver consistent results.
*ASSUMPTION:* This role requires a proactive, solutions-oriented mindset with a strong focus on client advocacy and data-driven decision making.
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📋 Key Responsibilities
✅ Client Retention & Expansion:
- Own the retention strategy for active, positive-margin Fridge accounts.
- Collaborate with Sales and Operations to address site-level issues impacting retention.
- Conduct regular business reviews with Tier 1 clients.
✅ Portfolio Management:
- Monitor and assess Fridge-level performance to ensure portfolio excellence.
- Recommend appropriate interventions when necessary (PIP, removal, or relocation).
- Lead the PIP process for underperforming locations, including managing outreach with flagged partners to align on improvement plans.
- Loop in the Sales team when expansion opportunities arise.
*ASSUMPTION:* This role involves ongoing monitoring and analysis of Fridge performance, with a focus on driving excellence and growth.
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🎯 Required Qualifications
Education:
- Bachelor’s degree in Business or a related field.
Experience:
- 5+ years of account management experience, preferably in CPG, food service, or retail.
Required Skills:
- Strong organizational and detail-oriented mindset.
- Excellent communication and relationship-building skills.
- Data-Driven and strong analytical skills with the ability to understand a P&L.
- Customer-obsessed and solutions-oriented.
- Experience defining and building processes.
Preferred Skills:
- Familiarity with the food service or retail industry.
- Experience with CRM software (e.g., Salesforce, HubSpot).
*ASSUMPTION:* A background in account management, coupled with strong analytical and communication skills, is crucial for success in this role.
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💰 Compensation & Benefits
Salary Range: $75,000 to $120,000 per year. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.
Benefits:
- Medical, dental, and vision insurance (multiple plans available).
- 401(k) with immediate employer match vesting.
- Paid time off (including vacation, sick leave, and holidays).
- Paid sabbatical after 5 years of service.
- Employee discounts.
- Employee Assistance Program (EAP).
*ASSUMPTION:* The salary range provided is an estimate based on industry standards for this role, experience level, and location. The final offer may vary based on the candidate's qualifications and the company's internal compensation structure.
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📌 Applicant Insights
🔍 Company Context
Industry: Food & Beverages
Company Size: 201-500 employees
Founded: 2013
Company Description: Farmer’s Fridge is on a mission to make healthier meals on the go. With over 2000 Fridges across the country, they offer a wide range of fresh, healthy meals and snacks in airports, hospitals, office buildings, universities, and more. Their network of smart Fridges makes finding healthier meals as simple as vending a candy bar.
Company Specialties: Lunch, Fresh Food, Healthy Food, Automated Kiosk, Grab and Go, Salads, Breakfast, Snacks, and Vending Machine.
*ASSUMPTION:* Farmer’s Fridge is a growing company with a strong focus on providing healthy, convenient meal options. This role offers an opportunity to join a dynamic team and make a significant impact on the company's continued success.
📊 Role Analysis
Career Level: Mid-level to senior-level management role within the account management field.
Reporting Structure: This role reports directly to the Director of Account Management and may oversee a team of account managers.
Work Arrangement: This role is based on-site in Chicago, IL, with the possibility of occasional remote work for qualified candidates.
Growth Opportunities:
- Potential to advance to a director-level role as the company continues to grow and expand its operations.
- Opportunities to gain experience in cross-functional collaboration and strategic decision-making.
- Exposure to various aspects of the business, including sales, operations, and finance.
*ASSUMPTION:* This role offers significant growth potential for the right candidate, with opportunities to advance within the company and gain valuable experience in various aspects of the business.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with an open floor plan and a casual dress code.
Office Location: 2000 W Fulton St, Chicago, IL, US
Geographic Context: Chicago, IL, is a large city with a diverse population and a vibrant food scene. The office is located in the West Loop neighborhood, close to public transportation and various amenities.
Work Schedule: This role follows a standard full-time work schedule, with the possibility of occasional overtime or flexible hours to meet business needs.
*ASSUMPTION:* The work environment at Farmer’s Fridge is dynamic and fast-paced, with a strong focus on collaboration and innovation. The company offers a flexible work schedule to accommodate employee needs and promote work-life balance.
💼 Interview & Application Insights
Typical Process:
1. Phone or video screen with the hiring manager.
2. In-person or virtual interview with the Director of Account Management and other relevant stakeholders.
3. Final interview with the CEO or another senior leader.
Key Assessment Areas:
1. Problem-solving skills and ability to think critically about client issues.
2. Data analysis and interpretation skills.
3. Communication and presentation skills, with a focus on clarity and conciseness.
4. Cultural fit and alignment with the company's values and mission.
Application Tips:
1. Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
2. Prepare for behavioral interview questions that focus on your problem-solving skills, data-driven decision-making, and client advocacy.
3. Research the company and industry to demonstrate your understanding of the business and market trends.
4. Practice your presentation skills to effectively communicate your ideas and insights during the interview.
*ASSUMPTION:* The interview process for this role is designed to assess your problem-solving skills, data-driven decision-making, and cultural fit. Be prepared to discuss your approach to client retention, portfolio management, and process improvement in detail.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- Project management tools (e.g., Asana, Trello)
*ASSUMPTION:* Familiarity with CRM software and project management tools is beneficial for success in this role. The company may provide training and resources to help you develop the necessary skills.
👔 Cultural Fit Considerations
Company Values:
1. Customer Obsessed: We put our customers first in everything we do.
2. Innovative: We embrace change and continuously seek new ways to improve.
3. Collaborative: We work together to achieve our goals.
4. Data-Driven: We use data to inform our decisions and measure our success.
5. Health-Centric: We prioritize health and wellness in all our products and practices.
Work Style:
- Fast-Paced: We move quickly to capitalize on opportunities and address challenges.
- Collaborative: We work together to achieve our goals and support each other's success.
- Data-Driven: We use data to inform our decisions and measure our progress.
- Customer-Focused: We prioritize the needs and preferences of our customers in all our actions.
Self-Assessment Questions:
1. How do you approach maintaining strong relationships with high-margin clients while also addressing underperforming locations?
2. Can you provide an example of a time when you used data to drive a significant improvement in client retention or portfolio performance?
3. How do you balance the need for data-driven decision-making with the importance of maintaining strong, personal relationships with clients?
*ASSUMPTION:* Farmer’s Fridge values candidates who are customer-obsessed, data-driven, and collaborative. Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic work environment are essential for success in this role.
⚠️ Potential Challenges
1. High Client Volume: Managing a large portfolio of clients can be challenging, requiring strong organizational skills and efficient time management.
2. Data Analysis: This role requires a strong analytical skillset to effectively interpret and act on data-driven insights.
3. Client Expectations: Clients may have varying expectations and communication styles, requiring strong adaptability and communication skills.
4. Work-Life Balance: The fast-paced nature of this role may require occasional overtime or flexible hours to meet business needs.
*ASSUMPTION:* While this role offers significant growth potential and the opportunity to make a meaningful impact on the company's success, it also presents unique challenges that require strong organizational skills, adaptability, and a customer-centric mindset.
📈 Similar Roles Comparison
1. Account Manager vs. Account Executive: While both roles focus on client retention and growth, the Account Manager role at Farmer’s Fridge places a stronger emphasis on data-driven decision-making, process improvement, and cross-functional collaboration.
2. Industry-Specific Context: Farmer’s Fridge operates in a unique market, offering fresh, healthy meals through a network of smart Fridges. This role requires an understanding of the food service or retail industry and the ability to navigate the specific challenges and opportunities presented by this business model.
3. Career Path Comparison: This role offers significant growth potential, with opportunities to advance to a director-level role as the company continues to grow and expand its operations. In comparison, similar roles in other industries may have different career path trajectories and growth opportunities.
*ASSUMPTION:* This role offers a unique combination of account management, data-driven decision-making, and process improvement, with a strong focus on customer advocacy and cross-functional collaboration. Candidates should possess a strong analytical skillset, excellent communication skills, and a customer-centric mindset to succeed in this role.
📝 Sample Projects
1. Client Retention Strategy: Develop and implement a data-driven client retention strategy for a high-margin account, resulting in a 15% increase in retention rates over six months.
2. Portfolio Performance Optimization: Identify underperforming locations in the Fridge portfolio and lead a cross-functional team to implement targeted interventions, resulting in a 10% improvement in overall portfolio performance within a year.
3. Process Improvement Initiative: Define and build a new client management framework, including clear service level agreements (SLAs) and a structured issue escalation process, resulting in a 20% reduction in client complaints and a 15% improvement in client satisfaction scores.
*ASSUMPTION:* These sample projects illustrate the data-driven, customer-centric, and collaborative approach required for success in this role. Candidates should be prepared to discuss their approach to similar challenges and provide concrete examples of their problem-solving skills and data-driven decision-making.
❓ Key Questions to Ask During Interview
1. Role Responsibilities: Can you describe the most challenging client retention or portfolio management issue you've faced in a previous role, and how you approached it?
2. Data-Driven Decision-Making: How do you ensure that your data-driven insights are accurate and reliable, and how do you communicate them effectively to stakeholders?
3. Cross-Functional Collaboration: Can you provide an example of a time when you worked collaboratively with other departments to address a client issue or improve portfolio performance?
4. Process Improvement: How do you approach defining and building processes to ensure consistent, high-quality results, and how do you measure their success?
5. Client Advocacy: How do you balance the need to advocate for clients with the need to make data-driven, business-focused decisions?
*ASSUMPTION:* These interview questions are designed to assess your problem-solving skills, data-driven decision-making, and cultural fit for this specific role. Be prepared to discuss your approach to client retention, portfolio management, and process improvement in detail.
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📌 Next Steps for Applicants
To apply for this position:
1. Submit your application through the [Application URL](https://farmersfridgecareers.applytojob.com/apply/jmbadvDHj6/Manager-Account-Management).
2. Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
3. Prepare for behavioral interview questions that focus on your problem-solving skills, data-driven decision-making, and client advocacy.
4. Research the company and industry to demonstrate your understanding of the business and market trends.
5. Practice your presentation skills to effectively communicate your ideas and insights during the interview.
6. Follow up with the hiring manager one week after your interview to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
