📌 Core Information
🔹 Job Title: Manager, Account Management
🔹 Company: Flexport
🔹 Location: Bangkok, Krung Thep Maha Nakhon, Thailand
🔹 Job Type: On-site
🔹 Category: Transportation, Logistics, Supply Chain and Storage
🔹 Date Posted: 2025-04-15
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving business growth and client solutions in Asia
- Managing a book of business and long-term client relationships
- Collaborating cross-functionally to develop and execute client strategies
- Proactively identifying and implementing new global trade solutions
ASSUMPTION: This role requires a dynamic and collaborative mindset, with a strong focus on driving results and client success.
📋 Key Responsibilities
✅ Lead business growth plan, including generating sales leads and developing solutions for clients
✅ Serve as the trusted advisor for clients, advocating for their needs and finding win-win solutions
✅ Regularly review client health and outcomes to ensure business objectives are met
✅ Collaborate with internal teams to develop and execute client strategies
✅ Stay up-to-date on industry and supply chain developments to proactively support clients
✅ Ensure high product adoption by mastering the Flexport platform and teaching clients
✅ Collaborate with Gateway Operations to ensure client needs are met
ASSUMPTION: This role involves a high degree of client interaction and requires strong communication, problem-solving, and negotiation skills.
🎯 Required Qualifications
Education: Bachelor's or Master's degree
Experience: At least 5 years in sales, account management, or supply chain operations roles, preferably in managerial or team lead positions
Required Skills:
- Advanced knowledge of client business goals, industry, and Flexport services
- Proven ability to proactively close and deliver new solutions
- Excellent communication and presentation skills across all channels
- Exceptional negotiation and problem-solving skills
- High integrity and ethics, aligning with Flexport's values
Preferred Skills:
- Background in logistics, freight forwarding, or supply chain
- Experience working with global teams and understanding of business cultural differences
- Highly collaborative with a track record of building strong internal and external relationships
ASSUMPTION: While a background in logistics or supply chain is preferred, candidates from other industries with transferable skills are encouraged to apply.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Manager, Account Management role in Bangkok, the estimated salary range is THB 2,500,000 - 3,500,000 per year. This range is inclusive of base salary and variable compensation.
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Generous time off and parental leave policies
- Flexible work arrangements
- Employee discounts and perks
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM, with flexibility to work remotely as needed
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Flexport operates in the transportation, logistics, and supply chain industry, focusing on making global commerce easy and accessible through innovative technology and exceptional people.
Company Size: Flexport has 1,001-5,000 employees, providing a large and dynamic work environment with ample opportunities for growth and collaboration.
Founded: Flexport was founded in 2013 and has since grown to become a leading provider of global trade solutions.
Company Description:
- Flexport is a technology platform for global logistics, empowering businesses to move goods seamlessly across the globe
- The company offers a range of services, including customs brokerage, freight forwarding, and supply chain management
- Flexport is committed to fostering a diverse, dedicated, and engaged workforce, with a strong focus on equal opportunity and inclusion
Company Specialties:
- Customs brokerage
- Freight forwarding
- Global trade
- Logistics
- Software and data analytics
- International shipping
- Supply chain management
- Digital freight forwarding
- Supply chain technology
- Ocean and air freight
- Cargo insurance and duty drawback
Company Website: https://www.flexport.com/
ASSUMPTION: Flexport's focus on technology and innovation sets it apart in the logistics industry, providing unique opportunities for growth and development.
📊 Role Analysis
Career Level: This role is a mid-level management position, offering opportunities for career advancement within Flexport's account management team or other departments.
Reporting Structure: The Manager, Account Management reports directly to the Senior Manager, Account Management and works closely with various internal teams, such as Supply Chain Operations, Procurement, and Industry SMEs.
Work Arrangement: This role is on-site, with flexibility to work remotely as needed. The work arrangement may include occasional travel to meet with clients or attend industry events.
Growth Opportunities:
- Advancement to Senior Manager or Director roles within the account management team
- Transition to other departments, such as supply chain operations, industry SMEs, or trade and financial services
- Expansion of responsibilities to include additional regions or client segments
ASSUMPTION: Flexport's rapid growth and expansion provide ample opportunities for career advancement and professional development.
🌍 Location & Work Environment
Office Type: Flexport's Bangkok office is a modern, collaborative workspace designed to foster innovation and teamwork.
Office Location(s): 760 Market Street, #800, San Francisco, California 94102, US; 111 W 19th St, New York, New York 10011, US; 12181 Bluff Creek Dr, Playa Vista, California 90094, US; and other global locations.
Geographic Context:
- Bangkok is a major commercial hub and the capital of Thailand, offering a vibrant business environment and ample opportunities for networking and professional growth
- The city is well-connected by public transportation, making it easy for employees to commute to and from work
- Bangkok's diverse culture and cuisine provide a rich backdrop for both personal and professional development
Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM, with flexibility to work remotely as needed. Occasional travel may be required to meet with clients or attend industry events.
ASSUMPTION: Flexport's global presence and diverse client base offer unique opportunities for employees to gain international experience and exposure.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the talent acquisition team
- Behavioral and situational interview with the hiring manager
- Final interview with the senior manager or director
- Background check and offer extension
Key Assessment Areas:
- Problem-solving and analytical skills
- Communication and presentation skills
- Cultural awareness and adaptability
- Results orientation and drive
- Strategic thinking and planning
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Flexport's value proposition and how you can contribute to the company's mission
- Prepare examples of your problem-solving and strategic thinking skills, as well as your ability to collaborate with diverse teams
ATS Keywords: Account Management, Sales, Client Relationships, Supply Chain Operations, Logistics, Freight Forwarding, Global Trade, Strategic Planning, Problem Solving, Negotiation, Communication, Collaboration, Team Leadership, Innovation, Cultural Awareness, Results Orientation
ASSUMPTION: Flexport's interview process is designed to assess candidates' skills and cultural fit, with a strong focus on behavioral and situational interviews.
🛠️ Tools & Technologies
- Salesforce
- Tableau
- Microsoft Office Suite
- Google Workspace
- Slack
- Zoom
- Customs clearance and trade compliance software
ASSUMPTION: Flexport's technology stack is designed to support its global operations and provide real-time insights into supply chain and trade data.
👔 Cultural Fit Considerations
Company Values:
- Make global trade easy and accessible
- Build amazing customer experiences
- Solve tough problems
- Move fast and iterate
- Act like an owner
- Embrace diversity and inclusion
- One team, one fight
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and resilient
- Results-oriented and action-oriented
- Innovative and entrepreneurial
Self-Assessment Questions:
- Do you align with Flexport's mission to make global trade easy and accessible?
- Are you comfortable working in a dynamic, fast-paced environment with a high degree of autonomy?
- Do you thrive in a collaborative, team-oriented work culture?
- Are you able to adapt your communication style and approach to diverse cultural contexts?
ASSUMPTION: Flexport's culture is characterized by its commitment to innovation, collaboration, and results orientation, with a strong focus on diversity, inclusion, and employee empowerment.
⚠️ Potential Challenges
- Managing a large book of business and multiple client relationships simultaneously
- Navigating complex global supply chains and trade regulations
- Adapting to a fast-paced, dynamic work environment
- Balancing the needs and priorities of multiple internal teams and stakeholders
- Developing and executing strategic plans with limited resources or tight deadlines
ASSUMPTION: These challenges are inherent to the role and require a high degree of adaptability, problem-solving, and strategic thinking.
📈 Similar Roles Comparison
- Manager, Account Management at Flexport vs. Account Manager at a traditional freight forwarding company
- Flexport offers a more dynamic and innovative work environment, with a stronger focus on technology and data-driven decision-making
- The role at Flexport may require more strategic thinking and problem-solving, as well as a deeper understanding of global trade and supply chain dynamics
- Manager, Account Management at Flexport vs. Senior Account Executive at a software company
- Both roles require strong communication, negotiation, and problem-solving skills, as well as a results-oriented mindset
- The role at Flexport may offer more opportunities for career advancement within the logistics and supply chain industry
- Career path comparison: Manager, Account Management to Senior Manager or Director roles within Flexport's account management team or other departments
ASSUMPTION: While there are similarities between this role and other account management positions, Flexport's unique focus on technology and innovation sets it apart in the logistics industry.
📝 Sample Projects
- Developing and executing a strategic plan to grow a key client's business by 20% within the next year
- Identifying and implementing new global trade solutions to improve a client's supply chain efficiency by 15% within the first six months
- Collaborating with internal teams to develop and deliver a customized training program for a client's employees, focusing on best practices in supply chain management and logistics
ASSUMPTION: These sample projects illustrate the dynamic and collaborative nature of the Manager, Account Management role at Flexport, requiring strong problem-solving, strategic thinking, and communication skills.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging client relationship you've managed, and how you resolved any issues that arose?
- How do you approach collaborating with diverse internal teams to develop and execute client strategies?
- Can you provide an example of a time when you proactively identified and implemented a new global trade solution for a client?
- How do you balance the needs and priorities of multiple internal teams and stakeholders while maintaining strong client relationships?
- Can you describe Flexport's culture and work environment, and how it aligns with your personal work style and values?
ASSUMPTION: These interview questions are designed to assess candidates' skills, experiences, and cultural fit for the Manager, Account Management role at Flexport.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://boards.greenhouse.io/flexport/jobs/6802289?gh_jid=6802289
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare examples of your problem-solving and strategic thinking skills, as well as your ability to collaborate with diverse teams
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
