📌 Core Information
🔹 Job Title: Manager, Account Management
🔹 Company: Flexport
🔹 Location: Jakarta, Jakarta, Indonesia
🔹 Job Type: On-site
🔹 Category: Transportation, Logistics, Supply Chain and Storage
🔹 Date Posted: 2025-04-15
🔹 Experience Level: Mid-Senior level (5-10 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving business growth and client solutions in the Asia market
- Managing a book of business and owning long-term client relationships
- Proactively identifying and implementing new global trade solutions
- Collaborating cross-functionally with internal teams to maximize client outcomes
- Serving as a trusted advisor to clients and advocating for their needs
ASSUMPTION: This role requires a high level of dynamism, collaboration, and strategic thinking to navigate the ever-changing market and meet client needs.
📋 Key Responsibilities
✅ Lead the business growth plan related to the book of business, generating sales leads, transforming leads to opportunities, and developing solutions for clients
✅ Use advanced knowledge of the client’s business goals, industry, and Flexport’s services and solutions to proactively close and deliver new solutions that empower the client and deepen the client relationship
✅ Serve as the client’s trusted advisor, advocating for their needs with internal stakeholders and finding win-win solutions for the client and for Flexport
✅ Use regular client touch points and business reviews to help clients understand the value they are realizing and to capitalize on new opportunities to deepen the relationship and improve client retention
✅ Work cross-functionally across various teams to develop and execute on the client strategy in a deliberate way that maximizes the client’s outcomes
✅ Stay up-to-date on the latest industry and supply chain developments to proactively educate and support clients through change
✅ Proactively monitor the client’s health to identify opportunities to improve client outcomes and ensure that Flexport meets its business objectives
✅ With the support of Account Managers, help the client improve operational processes and streamline its supply chain
✅ Ensure high product adoption by mastering the Flexport platform and teaching clients how to get the most out of their Flexport experience
✅ Collaborate with Gateway Operations by providing feedback to ensure client needs are met
✅ Demonstrate strong problem-solving skills and the ability to escalate issues when necessary
✅ Bring enriched industry knowledge and apply it accordingly
✅ Collaborate and communicate effectively with internal and external partners/clients
ASSUMPTION: This role requires a high level of adaptability, as the market and client needs can change rapidly.
🎯 Required Qualifications
Education: Bachelor's or Master's degree
Experience: At least 5 years of experience in sales, account management, and supply chain operations roles, preferably in managerial or team lead level positions
Required Skills:
- Proven track record in sales and account management
- Strong knowledge of logistics, freight forwarding, or supply chain (preferred)
- Entrepreneurial mindset with a strong track record of delivering innovation and driving results
- Experience working with complicated global team matrices and driving desirable solutions and results
- Experience building client relationships globally and leveraging those relationships to grow the business partnership
- Excellent presentation and communication skills on all channels (written, verbal, phone, media)
- Exceptional negotiation and problem-solving skills
- Cognizant of business cultural differences and norms across the globe; able to adapt style and approach to local business cultures
- Highly collaborative; track record of building strong internal and external relationships
- High integrity and ethics; style and behavior align with Flexport’s values
Preferred Skills:
- Fluency in multiple languages, particularly Asian languages
- Experience working in the logistics industry in Asia
ASSUMPTION: Given the dynamic nature of the role and the global client base, candidates with experience in fast-paced, international environments will likely be most successful.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Manager, Account Management role in Indonesia, the estimated salary range is IDR 30,000,000 - 45,000,000 per year. This range may vary depending on the candidate's experience and qualifications.
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Generous PTO and company holidays
- Flexible work arrangements
- Professional development opportunities
Working Hours: Full-time position with standard business hours, Monday through Friday. Occasional overtime may be required to meet deadlines or client needs.
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Flexport operates in the transportation, logistics, and supply chain industry, focusing on making global commerce easy and accessible through innovative technology and exceptional people.
Company Size: Flexport is a mid-sized company with 1,001-5,000 employees, providing a collaborative and dynamic work environment.
Founded: Flexport was founded in 2013 and has since grown to become a leading provider of global trade solutions.
Company Description:
- Flexport is a technology platform for global logistics, empowering businesses by making global trade easy, accessible, and reliable
- The company offers a range of services, including customs brokerage, freight forwarding, global trade, logistics, software, data, and analytics
- Flexport is committed to fostering a diverse, dedicated, and engaged workforce, with a strong commitment to equal opportunity and inclusion
Company Specialties:
- Customs brokerage
- Freight forwarding
- Global trade
- Logistics
- Software
- Data
- Analytics
- Cloud software
- International shipping
- Supply chain management
- Digital freight forwarding
- Supply chain technology
- Supply chain tech
- Ocean freight
- Ocean shipping
- Air freight
- Air shipping
- Duty drawback
- Cargo insurance
- Capital
Company Website: https://www.flexport.com/
ASSUMPTION: Flexport's commitment to innovation, technology, and exceptional customer service drives its success in the competitive logistics industry.
📊 Role Analysis
Career Level: This role is at the mid-senior level, requiring a proven track record of success in sales, account management, and supply chain operations.
Reporting Structure: The Manager, Account Management reports directly to the Regional Director, Asia and works closely with various internal teams, including Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services.
Work Arrangement: This is an on-site role based in Jakarta, Indonesia, with the possibility of occasional remote work for qualified candidates.
Growth Opportunities:
- Progression to a Regional Director or Senior Manager role within the Account Management team
- Expansion of responsibilities to include additional regions or service lines
- Career development opportunities within Flexport's broader organization
ASSUMPTION: Flexport's commitment to employee growth and development provides ample opportunities for career advancement within the company.
🌍 Location & Work Environment
Office Type: Flexport's Jakarta office is a modern, collaborative workspace designed to foster innovation and teamwork.
Office Location(s): 760 Market Street, #800, San Francisco, California 94102, US; 111 W 19th St, New York, New York 10011, US; 12181 Bluff Creek Dr, Playa Vista, California 90094, US; Nieuwezijds Voorburgwal 223, Amsterdam, North Holland, NL; 1 Sunning Road, Unit 602, 6/F, Lee Garden 3, Causeway Bay, - -, HK; 600 Peachtree St NE, Atlanta, Georgia 30308, US; 23/F, Greater China International Trade Plaza Fuhua Road, Room 2302A, Futian District, Shenzhen -, CN; 370 N Carpenter St, Chicago, Illinois 60607, US; Gerhofstraße 1-3, Hamburg, 20354, DE; 1411 4th Ave, Seattle, Washington 98101, US; 26 Hatton Garden, London, England EC1N 8BR, GB; Ny Carlsberg Vej 80, Copenhagen, Capital Region 1799, DK; 30 Raffles Place, Singapore, 04, SG; Cargo City Süd, Frankfurt, Hesse 60549, DE
Geographic Context:
- Jakarta is the capital and largest city of Indonesia, with a population of over 10 million people
- The city is a major hub for international trade, finance, and logistics in Southeast Asia
- Jakarta's strategic location and infrastructure make it an ideal base for managing Flexport's Asia business
Work Schedule: Standard business hours, Monday through Friday, with occasional overtime as needed
ASSUMPTION: Flexport's Jakarta office provides a dynamic and multicultural work environment, with opportunities to engage with clients and colleagues from around the world.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the HR team
- On-site or virtual interview with the hiring manager and team members
- Final interview with the Regional Director, Asia
- Background check and offer extension
Key Assessment Areas:
- Sales and account management skills
- Industry knowledge and understanding of global trade dynamics
- Problem-solving and negotiation skills
- Cultural awareness and adaptability
- Communication and presentation skills
Application Tips:
- Highlight relevant sales, account management, and supply chain operations experience in your resume
- Include specific examples of how you've driven business growth, improved client relationships, and navigated complex global team matrices
- Tailor your cover letter to demonstrate your understanding of Flexport's mission and values
- Prepare for behavioral and situational interview questions that focus on your problem-solving, negotiation, and communication skills
ATS Keywords: Sales, Account Management, Supply Chain Operations, Logistics, Freight Forwarding, Client Relationships, Problem Solving, Negotiation, Communication, Strategic Thinking, Team Leadership, Collaboration, Cultural Awareness, Innovation, Results Orientation, Organizational Skills
ASSUMPTION: Flexport's interview process is designed to assess candidates' skills, cultural fit, and potential to drive business growth and client success.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Zoom
- Slack
- Asana
- Flexport's proprietary logistics and trade management platform
ASSUMPTION: Flexport's technology stack is designed to support its global operations and client management needs.
👔 Cultural Fit Considerations
Company Values:
- Make global trade easy and accessible
- Empower businesses through technology and exceptional people
- Operate with integrity and transparency
- Foster a diverse, dedicated, and engaged workforce
- Embrace continuous learning and improvement
Work Style:
- Collaborative and team-oriented
- Dynamic and adaptable
- Results-driven and entrepreneurial
- Transparent and open communication
- Committed to continuous learning and improvement
Self-Assessment Questions:
- How do you approach building and maintaining strong client relationships in a global context?
- Can you provide an example of a time when you navigated a complex global team matrix to drive desirable solutions and results?
- How do you stay up-to-date on the latest industry and supply chain developments, and how do you apply this knowledge to support clients?
ASSUMPTION: Flexport's culture values innovation, collaboration, and a commitment to continuous learning and improvement.
⚠️ Potential Challenges
- The dynamic and fast-paced nature of the role may require candidates to adapt quickly to changing market conditions and client needs
- The global client base may present cultural and linguistic challenges that require candidates to be adaptable and resourceful
- The on-site work arrangement may require candidates to commute daily, potentially impacting work-life balance
- The competitive nature of the logistics industry may present challenges in driving business growth and client retention
ASSUMPTION: These challenges can be mitigated by candidates who are adaptable, resourceful, and committed to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other Account Management roles in the logistics industry, this role places a greater emphasis on driving business growth and client solutions in the Asia market
- Industry-specific context: The logistics industry in Asia is characterized by rapid growth, increasing competition, and evolving client needs, requiring candidates to be adaptable and forward-thinking
- Career path comparison: This role provides opportunities for career advancement within Flexport's Account Management team and broader organization, with potential progression to Regional Director or Senior Manager roles
ASSUMPTION: Candidates should consider their long-term career goals and how this role aligns with their desired career path in the logistics industry.
📝 Sample Projects
- Developing and executing a strategic plan to grow a key client's business by 20% within the first year of account management
- Identifying and implementing new global trade solutions to improve a client's supply chain efficiency by 15% within six months
- Collaborating with internal teams to streamline a client's operational processes, resulting in a 25% reduction in manual effort and improved data accuracy
ASSUMPTION: These sample projects demonstrate the dynamic and collaborative nature of the Manager, Account Management role at Flexport.
❓ Key Questions to Ask During Interview
- How does Flexport support the growth and development of its Account Management team members?
- Can you describe the team structure and dynamics within the Asia region?
- How does Flexport approach client retention and expansion in the competitive logistics industry?
- What are the key priorities for the first 90 days in this role, and how can I best prepare for them?
- How does Flexport foster a culture of innovation and continuous learning and improvement?
ASSUMPTION: These questions will help candidates better understand the role, team dynamics, and company culture at Flexport.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant sales, account management, and supply chain operations experience, as well as any industry-specific keywords
- Write a cover letter that demonstrates your understanding of Flexport's mission and values, and your enthusiasm for the role
- Prepare for interviews by researching Flexport's industry, company culture, and the specific challenges and opportunities presented by the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
